By Mike Hendrickson on December 7, 2023 Verified by Google

The only reason they got one star is because they wouldn’t let me use zero. I booked an appointment to get some help with my father’s Medicare ins. They cancelled the appt due to a funeral (understandable) but told me they would call back to reschedule. They never called me back. I called them again a week later and left a message for Casey. She never returned my call. I called the next day and spoke with the assistant, Laura. She told me she or Casey would call me right back. They never called. I called again with one more voicemail. Now my father missed his Medicare deadline. Horrible customer service

By mary reinhart on November 21, 2023 Verified by Google

When I became eligible for Medicare I felt I had this huge burden on my shoulders because I didn't know how to choose the medical advantage program that was best for me. I walked into Casey Armstrongs meeting feeling overwhelmed and confused and walked out feeling satisfied and content that I had the best plan possible for me. That was 6 or 7 years ago. Of all the problems, stressors and difficult decisions I have to deal with today my health insurance is not one of them. Thank you Casey Armstrong!

By Tee S on October 21, 2022 Verified by Google

I am so over the moon thankful that they recognized I moved and reached out to me to update information and close out policies. Between moving and work and family, I hadn’t had time to call them. It is personal touches like these that keep me here! They make something that is soooo not easy or fun, super easy!!!!!!! Thank you so much to Rebekah for her kind, thoughtful and personalized customer service. Thank you Casey for maintaining a very professional and thoughtful business. Thank you!!!

By Mark Creffield on April 20, 2021 Verified by Google

We have been with Armstrong-Fairway with both home and auto insurance since moving to the High Desert in 2017. Whenever I have a questions about my policy or if I need to make changes, the staff takes care of if and always makes me feel valued as a customer. Over the past few years, my family has bought a new car, added a new driver, and even had to deal with a car accident. In each of these situations, I have been taken care of with absolute professionalism. Keep up the great work! - Mark & Veronica C.

By Marcie Hart on April 20, 2021 Verified by Facebook

I really appreciate how you keep in contact with occasion email inquiries to see how I'm doing. It also reminds me to re-evaluate my health care provider to make sure they are still a good fit for my needs. I know that if that ever changes, I can make an appointment to come in and you will work with me to find a new provider. You keep up on all the changes so I don't have to try to read everything from every provider. (The Birthday Cards are a wonderful touch as well. :'))