By Gabby S on February 5, 2026 Verified by Google

If I could give this negative reviews I would. They don’t have a stable staff for starters they are constantly hiring new employees who are unaware of what can and can’t happen they lost my refund check for my application to downsize apartments. Never reached out to let me know it was lost I had to call them myself every week for a month. my first three months living here I didn’t have heat in my bedrooms they lied about fixing it three times I didn’t have a working exhaust fan for four months the bathroom above mine was done incorrectly so shit water spilled into my ceiling maintenance took forever to do anything then they left a whole in my ceiling for close to a month during that time leasing had no communication whatsoever when someone finally listened to me they patched the hole up once and never came back now they every month have tried to change my rent on me either for pet rent for esa animals for “past owed” amounts and now for renters insurance even tho I pay for my own through another company. They are extremely disorganized and constantly will stress you out.

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By TROY CASEY on January 24, 2026 Verified by Google

Why are all your reviews 4 to 6 years old ? You have 2 or 4 reviews I believe the latest I saw was 8 months ago.
Why are there no new reviews good or bad from tenants that have or do live there. It feels dis honest in my opinion. I’m just trying to find a good place to live in New London. In my due diligence I’m reading the reviews before I schedule a tour. My discernment says your reviews not being up-to-date is a red flag. And the 4 newest reviews 1- 1 star, 1- 5starr, I believe another 1 star and a 2 Starr. Why ?

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By morgan on April 29, 2025 Verified by Google

If I could give this place 0 stars, I would. Absolutely terrible customer service, they will defend their people even when they are wrong. Mislead us after we had our application accepted and everything, even had such a great application our security deposit was only $500!
This whole process was so unnecessarily stressful, very frustrating too especially since they kept trying to push us to take a more expensive place, and then proceeded to try and rush us to move in when we stated in our applications and to Katie, the woman helping us, we still needed to give our 30 day notice still.
I actually ended up canceling my own application because I didn't want to have to deal with these rude people the entirety of my lease. I really don't recommend anyone work with them, very very unprofessional .
On top of everything they said my deposit will take up to 30 days to return to me but they took it from me in seconds...
Money hungry, greedy rude people. Awful experience!!

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By Ryan Baker on August 22, 2024 Verified by Google

I have had an amazing experience with the staff at Faire Harbour landings. They have taken care of everything that is in their control and go above and beyond to help us. The maintenance team has also responded quickly anytime I needed them.

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By Cupcake Mammoth on April 8, 2021 Verified by Google

My mother and I moved into the townhouses about 7 years ago and have had a fairly good experience. The staff is always courteous and repairs are done quickly. The only consistent problem we ever faced is that when all the townhouses in our block are occupied, parking can be a problem. You are only supposed to park on car in the lot and use the street for any others but people tend not to listen to the rule and nothing is done to enforce it.

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By Tiara Holland on January 23, 2020 Verified by Google

The move in process was swift and easy. Seeing that time was a factor, Shannon made it very easy to work with my busy schedule, and I was able to view, apply and move in within a weeks time. This spacious apartment accommodates me in many ways with plenty of storage from the kitchen to the living room and double closets in the bedroom. Shannon was extremely nice and listened to my wants and helped me find the apartment that was perfect for me.

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By Lauren Farmer on December 4, 2019 Verified by Google

My husband and I moved in with our two dogs in July 2019. Shannon is the leasing agent we worked with. She was very very quick getting back to me with any information and answers to questions I had for them. I was moving from out of state so she helped make the process easier for me. Any time I needed something fixed in the townhome they had the maintenance team on it quickly and one the work was completed she would follow up with me to make sure I was happy with it and that it was truly complete. Shannon and Eric in the leasing office are very friendly and even my dogs enjoy stopping in to the office when we go for walks to get petted and also to get cookies. Also the dogs have taken a liking to the maintenance staff at the property.

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