By Todd Lyons on July 23, 2025 Verified by Google

Zero stars. Wireless system barely works. Base station loses contact with secondary keypads on a regular basis, even with the expensive but useless wifi extenders they insisted would help. $2000 wasted on garbage. Pay $60 for a service call for them to meddle with it or learn all the tips yourself. The worst part is the so-called "Basic" keypad which will have a dead, black screen every now and then, requiring the disassembly of the panel (open OUT like a garage door, not by pressing UP as the tech support insisted). Remove and reinstall the battery. It resets. Utter garbage. You'd better be a nerd, know a nerd, or be married to a nerd to maintain this fiddly, fussy system. F minus.

By Devon Rogers on March 13, 2025 Verified by Google

Edit: still an absolutely garbage company. I paid SO much money out over and over again, and finally was able to have someone cancel for me.

Then, they apparently have the nerve to say that I still owe them $23 and sent it to collections!!!!!!!

Someone is going to take this business out someday. Somebody needs to buy this business, liquidate, and leave it in a grave somewhere never to be heard from again.

Worst customer service I’ve ever experienced, ever. I’m sure they will retaliate somehow, it’s expected.

Terrible. You cannot cancel no matter what, and they will keep charging you and collecting money. If you want to cancel, they will have you pay first and then “transfer you” to someone to cancel. “Oh yea, it’s not problem.” Then they just keep you on hold forever and ever with no intention of ever picking the phone back up.

I’ve been paying for ADT for 7 months now, without actually using their equipment or services.

I’m hoping there is legal action that I can take at this point. What’s crazy, is that I’m on the phone with them RIGHT NOW on hold again.

They said that they would stay on the line with me until they get someone, and here we are for the 3rd or 4th time.

It’s terrible business practice, and I’m not sure how this even keeps going on this level. Reviews don’t seem to matter anymore.

By Mathieu Blakely on October 24, 2023 Verified by Google

We have used ADT before while we were in North Carolina, they were friendly, helpful, and resourceful with every question we asked it was answered timely and made us feel safe. Dealing with Safe Haven was totally different. FIRST we asked for the same exact set up we had in our last house and the dealer came to the house and said we COULDN’T do that we HAD to spend more money to get the security. They would try to upswell everything and even lied to us saying, “if you don’t spend a thousand dollars in product we will not install it for you.” And that is where we are at. We got the exact same set up we had last time and now they WILL NOT install our thermostat because they don’t have qualified electricians! Not joke they seek the product and want you to pay a third party to come install! We call every week to have our case looked at and no one will help us. No one will fix it. SAFE HAVEN is the worst dealer for ADT I have ever had the pleasure of working with

By mark weibel on January 5, 2022 Verified by Google

If I could choose 0 stars I would. I was a 9+ year customer and it took over a month to get a service person out to my shop. It took several calls to get service cancelled over a 3 day period. I was hung up once and had to call back twice to get service cancelled and still 3 weeks later they charged me for in Jan for another month even though on 12/21 I spoke to billing to cancel. When I spoke to them on 1/4. they basically said my service would be over once they got around to it. What a joke .....Never again!!!!!

By Denise Miller on October 19, 2018 Verified by Google

NEVER USE! Run! Do not use this company under any circumstances. They do bad work, don't know what they are doing and are trying to scam you. When they screwed up my installation they told me I had a 90 day money back guarantee - and someone would come out to fix it. But after 23 days and no contact/service I tried to cancel. They were clearly just stalling so that they could tell me the contract indicated I had to cancel in three days. So now they want hundreds of dollars to cancel. I asked the rep to go the recording where they told me I had 90 days - and he refused. and said it didn't matter - they just wanted their money and I was out of luck.