By Irina Shishova on November 8, 2025 Verified by Google

We’ve spent three months trying to get five rotted Pella windows replaced through the Bloomington showroom and their distributor, McComb Window & Door Co. — and still haven’t received the quote or follow-up despite countless calls and emails. Meanwhile, another company (Tommy’D/Andersen) inspected and quoted within days. Pella’s lack of response and accountability is truly disappointing.
UPD: McComb Window and Door finally responded with a quote twice as high as the local Andersen windows’ installer - Tommy D’s. Bye-bye, Pella Windows. Hello, Andersen windows!

By Kevin Craig on August 9, 2021 Verified by Google

They don't service. They have the service out of Indy. Parts for 20 year old windows aren't available.

By Sonya Seeder on February 22, 2020 Verified by Google

Pella sales reps were super helpful and didn’t pressure us. Ordering, scheduling and installation were a breeze. Communicated at every stage. Very impressed with the professionalism and quality.

By Rebecca S on November 26, 2019 Verified by Google

I am so impressed with Pella windows. Darla and Brian are very helpful throughout the decision making process. I never felt pressured, and my new windows are very good quality and I know I made the right decision. I was most impressed with the installer, Jeremy Marcum of Unity Windows. He had great attention to detail and he made sure everything was clean. He took the lead paint risk seriously and properly controlled dust while removing our old windows. Our new windows look beautiful. Thank you!!

By Sid Baker on September 30, 2019 Verified by Google

I chose Pella because of its unsurpassed reputation for quality. I was pleased from the meeting with the sales rep through the installation. The entire process was as I hoped it would be. I am very satisfied.