By Karie Stewart on August 13, 2026 Verified by Google

my fries were cold. I had to. go up and there was Human Fecies on the floor. it was dried so that tells you it's been that way for HOURSSSSS. I told management but no one went and cleaned it the entire time Iwe were eating in there. I watched the manager chit chat with some customers she must have known YUCK

By Sally Hood on July 21, 2026 Verified by Google

Wade the cashier was amazing ! He should be the face of Customer Service!

By Brittany BrittanyTice on March 24, 2026 Verified by Google

This place has taken a deep dive downhill waited in line with 1 person in front of me for an hour and 45 minutes. All the employees done was stand in a circle and talk. To bad I already paid by time I realized they wasnt just busy and was standing talking I would have left. Couldn't get the 1 guy off his phone to come to the window ended up leaving with half of what I ordered bevause I was just done with the place.

By Nunya Willis on February 6, 2026 Verified by Google

Store is dirty and customer service was minimal the food was thrown together and sauce all over the wrapper. Also the toilet in the mens bathroom had poop on it. I told employees and not one person did i see go in to clean it up while i was there. Will not be back!

By Geneva Dailey on January 22, 2026 Verified by Google

Went to the Arbys on 25th St. In Columbus Indiana. Was served by a wonderful lady named Ruby. She made sure our order was correct and she was so friendly and helpful. Ruby had a beautiful smile and a sweet personality. She made us feel so welcomed. It was a wonderful experience. Food was good too.