By just on May 28, 2026 Verified by Google

willful damage to furniture, failure to reassemble items, damage to solid wood furniture edges and an oil stain on a couch

By robin rowe on February 6, 2026 Verified by Google

We recently completed a move with North American Van Lines (who operates under several partner names, so don’t be surprised if an Allied truck shows up). Overall, it was a very successful move at a fair price. One of the biggest highlights was the no-pressure salesperson who came to our home in person instead of having us walk through everything on FaceTime, and they didn’t require a 50% payment upfront like many companies do. They also provided excellent documentation with clear timelines and recommendations that made preparing for the move much easier.

The crews showed up and delivered on the dates they promised, and the driver was outstanding — incredibly helpful, hands-on, and great at guiding the teams, keeping everything on track, and even helping reassemble pieces that needed extra attention.

The only downside was at final delivery, where the team didn’t seem to follow the box labels for room placement, which created extra work for us, and they were a bit less enthusiastic than the rest of the crew. Even so, the overall experience was positive, organized, and reliable, and I would consider using them again.
Eye

By Mark Munoz on June 5, 2025 Verified by Google

Great experience working with North American Van Lines out of Sparks, Nv! From the initial consultation thru final delivery of our belongings at our new home the process was excellent! Highly recommend that you check them out for your moving needs!

By Steve Rhone on August 5, 2024 Verified by Google

What a complete failure on a delivery for a cross country move. Moved from PA to NV. First, if you do use this company buy the extra insurance as this company doesn't care if they lose or damage your property even with pictures...as they requested.

First, they were a couple of weeks late on delivery. Supposedly the driver quit and then they couldn't get it together enough to reschedule. Customer Service, albeit nice, were clueless what to even say to me when I call. I ended up reaching out to the CEO, who I will say was helpful and got someone on the phone that seemed to care.

Once our stuff was delivered and we took the time to unpack, the amount of damage and lost property was amazing. Then after filing a claim, because I didn't notice stuff was missing or the damage on day of delivery, they are offering basically NOTHING. This is why I say get the highest level of insurance possible if you use this company. I learned my lesson and got the basic insurance because I never had issues with moves before, and I moved several times.

I would sooner use PODS and pack and unpack myself before using this company. VERY BAD EXPERIENCE.

By Daniel Huser on January 14, 2024 Verified by Google

The 8 or 9 hr interstate move took na 9 days at an average of 1 highway hr per day. Given that I can drive a big uhaul truck 8 or 9 hours in one day and arrive at my destination, I will simply execute that next time for less money and far less time without my family's stuff. At $100 per day late penalty, there isn't much incentive for them to be on time either. Other than being 2 days late with a lengthy moving timeline before that, the experience was decent and everyone was nice. I also empathize that the company is likely running lean due to the interest rates and housing market limiting moving presently.