By dayan Ariza on June 29, 2026 Verified by Google

Absolutely terrible customer service.
I called ahead to check if my pickup order was ready, and the employee who answered was incredibly rude, made me feel stupid for asking, and then hung up on me. When I arrived at the store, the experience only got worse. The staff acted like they couldn't find my item. To top it off, when I asked about another part, they tried to push a completely wrong product on me. Even after I explicitly told them it wouldn't work for my car, they responded rudely and just stopped helping me altogether. Their job is to assist customers, but they clearly do not care. Save your time and money—go somewhere else.

By Ginnie Lin on June 8, 2026 Verified by Google

After searching for an alternator part and it being out of stock in various auto shops, Josue really helped me out even as he balanced answering multiple phone calls in a courteous manner. Thank you and appreciate his customer service!

By Shaked Bareli on May 5, 2026 Verified by Google

I stopped by Advance Auto Parts on Sunday, needing help finding the right parts, and Dor went above and beyond. He listened to what I needed, asked the right questions about my vehicle, and made sure I walked out with exactly the right parts the first time. He showed solid knowledge and genuine help.

Dor was patient, friendly, and clearly knows his stuff. He even gave me a few tips on the install that saved me time later. That kind of service is why I’ll be coming back to this location.

Thank you Dor for your help!

By Karey Lunt on March 29, 2026 Verified by Google

I had a great experience at Advanced thanks to Dor. He has helped me on two separate occasions, and both times he went above and beyond to make sure I got exactly what I needed for my vehicle.
Dor was patient, knowledgeable, and genuinely kind throughout the process. He took the time to listen, answer my questions, and double-check that I was getting the correct parts, which gave me a lot of confidence. It’s not always easy navigating car repairs, but he made the experience smooth and stress-free.
Customer service like this really stands out, and it’s clear he cares about helping people, not just making a sale. I truly appreciate his help and would absolutely recommend stopping by if you need assistance—ask for Dor!
Thank you again for your outstanding service!

By William Reed on March 8, 2026 Verified by Google

Betzy has awesome customer service she was very helpful and helped me look for the items I needed and also included more items that I didn't know I needed but it came in handy she also helped me install the advance auto parts app so I can use my coupons, thank you Betzy.

By Thomas Prassa on February 23, 2026 Verified by Google

I broke my wiper blade during our recent snow storm. Luckily, I called Advance Auto Parts store #09002 on New Hampshire. Commercial team member Dor L., quickly picked up and diagnosed my issue and told me to come in. When I arrived, I was greeted with friendly professionalism and Dor L., found my part and replaced my wipers in no time. What a relief it was to see again! If you are in need of auto parts and want knowledgeable friendly professionalism, then drop everything and drive over there now! Take my word, you won’t be disappointed!

By Charlie LaHaie on February 11, 2026 Verified by Google

The person waiting on me was friendly and knowledgeable. He helped install my new battery quickly despite the bitter cold outside.

By Naomi Hernandez on January 23, 2026 Verified by Google

My car had been having some battery issues (it was time for a replacement) but as I was driving it truly gave out on me. I luckily was nearby this location, so I was able to jump my car once more and arrive here without issue. Though as soon as I parked, it died again. I've been to different locations in the past for a battery replacement and it is really straightforward. Last night they were getting progressively busy (luckily I arrived before the wave of people coming in) and Mr. Joseph or Jorge... older dark skin gentlemen who really knows his car stuff helped me.. He didn't rush me, nor did I feel like he rushed himself. He tested my battery and made suggestions as far as what was the best battery to purchase for my car. I didn't feel like he was trying to get a higher sale, but better yet trying to take care of me and give me good advice as one would to their daughter, niece, or whatever. He worked on my battery replacement and even walked me through a few things just as an identifier of what he was exactly doing. He seemed really knowledgeable and he was really nice to me. The area is a busy intersection, and can be a bit questionable considering it's history.. but he made me feel safe and had me out the parking lot ready to go in a matter of minutes. Thank you again for all your help! This is why I continue to come back to Advanced Auto Parts, for the great service.

By Faith Rhodes on October 23, 2025 Verified by Google

I came in to get my car tested since the engine light came on, and left with everything I needed, along with an excellent recommendation for a repair shop. Thank you, Alex!! Definitely will be back.