By Dylan Geary on May 12, 2026 Verified by Google

I would highly recommend avoiding Connected. Connected failed to fulfill basic responsibilities outlined in our contract, including completing annual property inspections — something that appears to be a recurring issue based on other reviews. Over the years, they provided little proactive support in maintaining the property or helping the Association manage its financial position, leaving us in a significantly worse spot than when we started.

In practice, their services amounted to little more than paying bills and reconciling accounts — tasks that modern self-management software can automate far more effectively. Since moving to a self-managed platform, we now have greater visibility, control, and capabilities at roughly one-eighth the cost of Connected

By Resource Center on March 23, 2026 Verified by Google

As a business partner providing recycling services, Connected Property Management always pay our invoices on-time. Recently, we had a payment question that happened to be completely our error, yet they still responded promptly (three times), professionally, and with full documentation. This service deserves gratitude! Thank you for working with us!

By Jim Campbell on January 11, 2025 Verified by Google

I've lived in medium - small condo associations (15 - 30 units per building) in Chicago for over 20 years, and Connected is the best company that I've found to work with. They aren't perfect, but their 'imperfections' often align with setting boundaries that they need to keep in order to keep their work load and involvement sane. They will give the board resources to do the work that a board needs to do as a board, but they will not do the work that a board is supposed to do. They help us to ensure that we're complying with condo laws and regulations.

What I appreciate most about them is that they say that they will respond to emails within a business day, and they repeatedly do that. Also, we've had the same main contact for our building for several years - something that is rare in this industry.

As a board, we have felt like their vendor recommendations are not as helpful as we would have liked, and they won't fully manage a super huge project for you, but they get the fundamentals right.

No property management company is going to be perfect. It's a difficult business. But Connected has been reliable, reasonable and fair. I recommend them and give particular kudos to Team Echo.

By Janasha E. on September 24, 2024 Verified by Google

They consistently fail to address building issues in a timely manner, leaving tenants to deal with unresolved problems for far too long. Whether it's maintenance requests or more serious concerns, the lack of urgency and communication is unacceptable. Moreover, their handling of legal matters, such as coordinating with attorneys, is just as unprofessional. They lack the reliability and professionalism you would expect from a competent management team.

By Gabriela Balderas on August 20, 2024 Verified by Google

Connected Management has been with our condo building for a little over a year. They have been truly amazing and very helpful in turning things around for our building. They are consistent in their communication with this Board. They reply to our emails quickly and have been very helpful in solving problems big or small. We found them in the Better Business Bureau and they really live up to their A+ rating! HIGHLY recommend them to any condo building that’s looking to bring in a new management company.