By Inderjit Saini on July 11, 2026 Verified by Google

I went to take delivery of a bed from New Gill, and unfortunately, it was a very disappointing experience. On the day of pickup, we discovered that the bed had no proper bottom covering, just exposed nails and a thin piece of plywood. Placing it directly on my hardwood floors would have caused scratches and damage.

When we brought this to their attention, they told us we could come back the following week and they’d have it fixed. However, we had rented a U-Haul for the pickup and asked if they could correct the issue immediately. Instead of taking responsibility, they said it would cost an additional $150 to fix it to repair now or even a week from now.

I don’t understand how I’m expected to pay extra for a flaw in their product design. We ended asking for deposit back and left. The salesperson made promises that were not honoured. I would not recommend purchasing from them.

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By Syeda Ratal Zehra on January 28, 2025 Verified by Google

I didn’t have a very pleasant experience with them. They also service Complete Home: Furniture + Appliances, who provided me with a very painful service and not the best furniture ex. Misaligned handles on drawers. Their customer service representative had cut the call on me instead of listening to my concerns and resolving it. I didn’t have the best customer service experience with them at all. Please buy from elsewhere.

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By S S on July 27, 2023 Verified by Google

Terrible store. They have such a high price. We thought it would be very high quality. We thought the guy would take off the leather from our seats, clean it, fix the chair, then add a new colour that looks like it was made like that. BUT NO, we got a colour just stapled on. You can see visible staple marks. All he did was just that. Did even bother doing anything else. The thing the guy used was very cheap quality on ALL of our 6 chairs. Even a 12 year old would have done better. NEVER BUY HERE TERRIBLE QUALITY AND PRICE.

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By Navin on July 30, 2019 Verified by Google

Low price, but unacceptable poor quality and design. We ordered furniture manufactured by them, but purchased from Scarborough furniture stores. First delivery, one of the items had drawers that were not opening smoothly. It was redelivered and this time it was good, but paint on the edges of doors was poorly done. All the drawer railings were stapled into the particle board panels instead of screws. The length of door on left side of dresser and drawers on the right side were not even. 2 pieces of furniture was such that they will tip over if not placed against wall, it is a design flaw. Multiple drawer sizes on same piece of furniture each had different width, you cannot interchange them, pointing to poorly thought design and measurements. Honestly, the particle board furniture from Walmart is better looking, better finish and better designed as Walmart would be liable for injury from furniture. Though I believe in supporting local business, they really need to improve upon their design and quality control, then they can be a Canadian success story.

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By Anumeha Saini on October 26, 2018 Verified by Google

Extremely Pathetic place. Owner doesn't have the etiquette to talk. Doesn't like to believe their product can have faults. When i pointed out that issue with my returned furniture which is not solved, he asked me to leave the premise. God only knows how such businesses survive

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