By Isabela on April 30, 2026 Verified by Google

I agree with the others that the 5 star reviews are FAKE. It was a Saturday late afternoon and garage door was unable to be opened due to a broken spring. The "owner" did come out and charged an astronomical price to replace the springs. I called several companiessince and incident and this company literally charged me almost double. You're lucky that I was in a bind and needed to get out of my garage (and all other companies were closed) but I will NEVER, NEVER use your company again. How despicable that you take advantage of people that are faced with an emergency situation. By the way, it does not cost $1500 for a new motor (but nice try). Customers please don't be fooled and stay away!!!!

By Erin Anderson on January 26, 2026 Verified by Google

Wow what an awful experience I had with this company. I initially inquired because I needed a garage door opener. The technician was dispatched and told me the issue was my springs were old and the garage door wasn’t functioning properly. He was rude and gave me no other option but to pay $1600 for new springs. Obviously I should have done more research knowing this was not correct but I felt pressured. I paid for the new springs and of course that wasn’t the problem. I had a second opinion who was flabbergasted I paid that much for springs and that my problem was in fact the motor. They replaced the motor for $700 and it fixed the problem. Now I’ve been fighting with the company for a month and finally today they told me they’ll give me a 50% discount and that in fact the technician never offered me more affordable options and just gave me the most expensive option, which didn’t even fix the problem. I’ve never written a bad review before, but this needed to be posted because it was horrible. I own a business and would never treat my customers this way.

By C Bennici on June 8, 2025 Verified by Google

Do your research before you EVER EVER hire someone to do repairs. The customer service 877 number gave us incorrect information. The technician receives 100 stars for responding, for professionalism, and for follow up skills. However, the quote i received was out of my budget and highly inflated. My husband and I ended up using a you-tube video, 15 minutes of labor of love, and a phone call with a family friend. We were able to pull down the garage door, align the chain, use D40, and put bolts back. Tools required: step stool, d40, wrench, a second person, hard helmet, gloves, drop cloth, and please please reference this review. Don't pay $300 to have someone pull down your garage door if it's stuck!!

By Chris on March 19, 2025 Verified by Google

Had a great experience with American Garage Door and Repair! They showed up on time, fixed my garage door quickly, and were super friendly. No hidden fees, just honest work. Highly recommend!

By Michael Napolitano on February 17, 2025 Verified by Google

We backed into our garage door and bent it / threw it out of alignment with the track. When I called customer service, it was an 877 number and they were not local. They charged $29 to have someone come to our house. They did dispatch a local contractor within a day, but when he came he took one look at the door and said I needed to replace it with a new one for $3,000. I had a second company come out the next day and they completely fixed it in an hour for $200.