By Hilary Centofante on February 17, 2026 Verified by Google

Was connected with a representative, Kenya, told me I’d receive an email the next morning, nothing came. I contacted the rep, she had gotten sick, I’d hear from her later that day. Two days later still no communication, I call her and she had gotten in a car accident, two more days and am promised an email that evening. Tomorrow is three weeks with no email received. I called the office early last week and left a message and it was never returned. Called today was allowed to switch reps. When the new rep, Marcella, called she was incredibly unkind and made me feel like a burden for needing assistance, was annoyed I didn’t know I needed to call fair housing commission. My attempt to work with this agency made an already extremely stressful situation so much more worse. Would not recommend wasting your time.

By Nayram Tsedey on February 10, 2026 Verified by Google

Attempted to get in contact with a housing advisor for over a month while my landlord attempted to put me out unfairly. Did all the steps for the webinar and the form to fill out, contacted a representative after every week no one contacted me. The representative told me I was on an emergency contact list for a housing advisor to reach out within 24 hours, and its been 2 weeks since the second time I was told that after not hearing from them when I was told I would be contacted within a day, the week prior. It is a disappointment to the community to be so negligent towards tenants in need of the services TURN claims to provide.

By ayom on January 29, 2026 Verified by Google

They didn’t show up to my first zoom meeting with no response. Had to reschedule. The person on the call was not empathetic at all and didn’t give me any helpful info. Was told he would send me the notes from our call and never did. Was a total waste of time

By P A on November 26, 2025 Verified by Google

I went to the TURN webinar and it was interesting. I had some questions that were answered. I was told that an email for the one on one tenant counseling would be sent after the webinar. It never was. I emailed TURN and received an invitation for the one on one the next day. There were absolutely NO days available. The only reason I went to the webinar was to be able to have a one on one with a counselor. I'm quite disgusted with everything.

By Royal on July 24, 2025 Verified by Google

Not easy to get in contact with someone. I surprisingly received a call back and the representative stated that I needed to attend a webinar before I could speak to a counselor. The host for the 6:00pm Monday, July 21st webinar was dismissive and rude. She also “forced” everyone to explain their situations in front of all the attendees. Do not expect to receive any help.