By TMAC on July 7, 2026 Verified by Google

⭐☆☆☆☆
Avoid this office.
This was one of the worst experiences I’ve ever had with an insurance company. After I was in an accident, I called expecting help and instead got passed around between Cost-U-Less Insurance, Freeway Insurance, and another company. No one seemed able to give me a straight answer or take responsibility. It felt like a complete runaround.
I asked for a refund and was refused, leaving me out more than $200.
What makes this even worse is that I suffered a serious medical emergency while I was in the office purchasing my policy. I later woke up two days later in the heart ICU. Because of that emergency, I have serious concerns about how my paperwork and electronic verification were completed. When I explained what had happened, I felt like my concerns were completely ignored.
Kayla Camarena and District Manager David Gonzales showed no compassion or urgency in helping resolve the situation. I felt dismissed and left without any real support.
If you’re looking for an insurance company that will be there when you actually need them, this was not my experience. I cannot recommend this office and would encourage others to shop elsewhere.

By leo leo on May 1, 2026 Verified by Google

Kayla at Cost-U-Less insurance in Yuba City provided a very pleasant experience. She explained all my options so I felt very informed! Great attitude overall, would 100% recommend!

By Juan Sanchez on April 28, 2026 Verified by Google

I had an excellent experience working with Kayla on my insurance policy. She was knowledgeable, patient, and genuinely committed to helping me find the best coverage for my needs. Instead of rushing the process, she took the time to explain all my options clearly and answered every question I had in a way that was easy to understand.

What really stood out was how attentive and detail-oriented she was. Kayla made sure I wasn’t overpaying while still getting solid, reliable coverage. It felt like she truly had my best interests in mind the entire time, which is rare and very much appreciated.

Thanks to her guidance, I now feel confident and secure in my insurance policy. I highly recommend Kayla to anyone looking for someone trustworthy, professional, and easy to work with.

By AJ Ewing on January 23, 2026 Verified by Google

Valeria Pena at Cost U Less Auto Insurance was amazing to work with. She made the entire auto insurance process simple and stress-free, clearly explained my coverage options, and helped me get a great rate. Her professionalism and responsiveness really stood out. I highly recommend Valeria and Cost U Less to anyone looking for reliable, affordable auto insurance.

By No Name on January 20, 2026 Verified by Google

I could not be more grateful for Valeria! She really made me feel like a valued customer and got me the best price. Her work ethic and customer service skills are exquisite 👌🏽 Thank you Valeria!

- Markina from Redding