By Dave H on October 11, 2026 Verified by Google

Great experience working with Colin gave him a number and we had a deal in less then 2 hours. Drove 3 hours to pick up this car. Highly recommend. I shopped with probably 20 dealers nationwide for 3 months and Colin won my business in 1 day!

By Eusebe on August 1, 2026 Verified by Google

I had a wonderful experience at Genesis at Ridgefield. Colin was knowledgeable, honest, and patient, and answered all my questions without any pressure. Clinton and Sue from the finance team made the negotiations and paperwork fast and easy, and the entire dealership supporting staff pitched in whenever needed. Everyone worked together as a true team. I recommend this dealership to anyone looking for a smooth stress-free car-buying experience. I hope to have the same experience with service.

By Abir Gebara on July 31, 2026 Verified by Google

We went and were immediately greeted at the front desk by a kind woman. She directed us to Colin. He was extremely patient and not pushy which we appreciated. He was kind to our young toddler and took his time with our walk-in appointment. We got to try 2 different cars and he was very thorough in his explanation and honest about all the pros and cons which made us more comfortable making a decision. He knows what he’s doing and seemed very happy to talk about cars and answered all our questions confidently. We felt at ease knowing that he naturally knew so much about the cars. It felt more like a conversation than a sales pitch. He seemed genuine in helping us get the right car that was for us instead of hitting a sales goal. I certainly hope he did meet it but it didn’t cross my mind in the moment. We had gone to some other dealerships that made us feel rushed or pressured to buy on the spot with little attention to us as customers. This made us very uncomfortable and we left knowing we won’t go back. With Colin and the genesis team we felt very happy after our time there and went back the next day to get our car! Thank you Colin - I hope you get your trip to Canada soon!

By Valerie Gist-Cooper on June 21, 2026 Verified by Google

Genesis Ridgefield’s service department delivers outstanding customer care every single time. From the moment I schedule an appointment, the team is attentive, organized, and proactive with follow‑ups so I never miss a visit. Before any work begins, they walk me through the recommended services and pricing with complete transparency.

Any time I have questions, they answer with professionalism and genuine care. During my most recent service, my GV80 was returned looking brand new — the detailing was so flawless I could literally see my reflection in the paint.

This team consistently goes above and beyond. I truly appreciate their commitment to quality and will continue trusting them with my vehicle.

Regards,
Valerie Gist-Cooper

By Jerry Lieberman on May 31, 2026 Verified by Google

My experience in picking up our new GV80 was pretty much a fiasco. Although Ridgefield knew for weeks what day we were picking up our new car, and we agreed with the salesmen what the best time of the day would be best for us to arrive, the dealership seemed pretty incompetent in closing the transaction and letting us drive away with our brand new car.

It started when the salesman called us the morning of the pickup suggesting that we come a little later than originally planned. We agreed that 10:30 would be OK for both parties. However when we got there the salesman starting inputting information on the computer that didn’t seem to need us to be there for but none-the-less we sat there waiting.. And waiting seemed to be the order of the day. We don’t understand how many things delayed the closing other then they needed more time to get the insurance information from our broker. Although they were given the brokers’s contact information about three weeks earlier and had the car two weeks earlier they didn’t reach out to the broker until a while as we sat there.

After four hours or more, maybe closer to five we finally asked if someone could drive us home and deliver the car when it was ready.

The worst part is, perhaps, with all the time we had, the amount of time taking us through the technology of the car was cut short. And the technology in a Genesis car is broad and deep and formidable to learn.

For losing most of the day including driving to and from the dealership but mostly sitting and waiting we were given a gift of a coffee mug, water bottle and t-shirt.

Oh yes, after we thought it was all over we received a text that the utility bill that we gave them to show our residency was from Aprll and not May and they needed a new one with a May invoice date.