By Cynthia Mays on September 4, 2026 Verified by Google

The young Woman Angela Sabbs very Great customer service representative for Spectrum. If you sad She will definitely Leave you with Smile her personality and understanding the question before you ask it ...Thank God it still good peoples left to talk kind to you. If manager of Spectrum read this please give her bonus or reward put smile on her face like she does for Customers. Thank again Ms.Angela Sabbs From Cynthia Mays

By Kayla H on July 31, 2026 Verified by Google

If I could zero stars and a review I would. Do not leave their technicians to do anything unattended in your house. I thought this man knew what he was doing and his work would be held to a high standard because of how big spectrum is but I’m pissed about what this man did to my wall, just pure laziness and lack of care for the damage he did. Yes I gave him permission go through the wall but I thought it would be at the bottom not leaving a cord going up and through the wall like that. I have had nothing but problems with spectrum and would not recommend them to anyone, ever. This is unacceptable and they do nothing about any problems. I regret ever letting them send a technician out because now I’m going to have to fix the hole in the wall and move it myself. Disgusted to say the least. Don’t even get me started on the amount of hours long WiFi outages. The worst customer service always using problems to try to sell you something else or tell you to upgrade your internet when I’m not even getting the speed I’m paying for now.

By Cassondra Hope on June 23, 2026 Verified by Google

The sales lady was trying to do her job so well with upselling that I had to get off the phone because she would not take no for an answer. We had them for all of maybe three months. Had to have a tech come out twice. Ended up with two boxes full of cable on the side of our house "to get the correct signal strength". Had to reboot the equipment too many times to keep track of. Then when we cancel the service, they will not refund the better portion of the monthly payment due to it be "the disconnect fee" which was never disclosed from the beginning. Finally, for them to come out and remove their equipment, they said it would be an additional fee of over $300. I don't believe they even deserve the one star. Recommend doing your research before dealing with them. I know everyone has their own experiences and opinions and this is just mine. Take it for what it is.

By Caryn Chaffin on June 22, 2026 Verified by Google

After spending 30 minutes on the phone with someone, I gave up and went into the store. Darius helped us and was very helpful and had us in and out of the store in less time than we were on the phone! Darius for the win!

By Dustin Cupples on September 28, 2025 Verified by Google

I've only been to this store once. I guess I had a pretty unusual situation and I could tell people really wanted to wash their hands with the situation, understandably so.

One lady really stayed dedicated and listened to what I was saying and spent quite a while on hold with their own tech people. She said this wasn't my fault so I shouldn't have to be stuck with dealing with it myself. I believe she said her name is Nia. I heard her referred to as boss lady.

In a day and age where customer service is abysmal nationwide, I feel like she went far beyond what was asked of her. I was ready to give up. The customer service number pretty much wanted her to give up. But she didn't and she got resolution.

I'm immensely grateful. I'm new to Spectrum mobile. She set the bar really high for what I should expect. I wish there was something more I could do to show my appreciation. She said I could just leave a review for her store. So here we are.