By RR RRR on May 31, 2026 Verified by Google

Had a terrible experience today on Sunday May 31st. I won’t get into details because I had a change in heart and I do not want the lady working to lose her job or be reprimanded. I don’t know what kind of day she was dealing with before I came but I sensed a lot of frustration in her. Hoping she could improve her customer relations skills after our recent situation regarding an order mishap.

To the lady working, sorry it came down to us arguing about something so small in retrospect. Hopefully we both can deal with this better in the future.

I will not be returning to this location although I am still a fan of the delicious food.

By Mansoor Shaikh on May 21, 2026 Verified by Google

I had worst experience today. I visited in the evening and there was a lady working. I waited for my term to be served for 15 minutes. But to my surprise she took other persons order who came after me. She was only person working in the store, management should have more staff to cater customers. I will be never coming to waste my time here again.

By Jeff C on April 10, 2026 Verified by Google

Terrible location and terrible customer service from store and head office. First the speed is so slow, took forever to take my order and make the food. Then, had a coupon to use instore and worker couldn't scan it. So she called her manager and said I had to pay full price and contact head office. Which I did and now head office is saying I can only go to this location to get a small burrito or 15% off my order. I'm from out of town how does that help in any way?
What terrible customer service, especially from head office!!!!!!!

By Gaurang Mistry on December 16, 2025 Verified by Google

I ordered 2 time from this location.

1st time, it was my first experience with mucho burrito. I seen online that they give 8 selection choices of toppings and sauces. When I visit store, the person says you can only choose 4 and rest will be extra charged. I show them online website and they given me 8 choices.

Today I again ordered and this time place ordered from website to pickup. This time, they didn't add Fajita Mix (attaching picture). Without veggie, it taste so bad.

Disappointed from this location.

By Ben Grossman on October 3, 2024 Verified by Google

Pooja (I hope I spelt it right) was a delight! She was very kind and polite, she gave us a service with a smile. She accomodated all of our requests and went above and beyond to give us what we asked for.

We loved the food and the quaint atmosphere.

Thank you ☺️