By Mitchell Radford on October 7, 2026 Verified by Google

If you like the DMV, you will love this place. Slow is the name of the game, and they play it well. Pack a lunch because even if you manage to talk to someone, it’s going to take a long time to get even the most simple thing done.

By Ireland Clark on August 14, 2026 Verified by Google

We originally were in the Spartanburg location looking to upgrade our phones to the ZFold 8. They only had one in stock but the were willing to call this location to see if they had them in stock so we could upgrade today. It took some time because the manager at this location took his sweet time checking in the back. I say this because once we got confirmation they had both colors we wanted, we drove from Spartanburg to this location which is around a 30min drive without traffic to an almost empty lobby. We then arrive at 7:15pm and check in and once we got up to the counter, they first tell us they have none in stock. We told them we had the manager call the one at this location and it was confirmed they had the phones in hand. They then say they close transactions 30 minutes before close because it "takes too long"...by the time we spoke to the manager it just hit 30 minutes till close. The manager THEN says he "doesnt know who the manager called in Spartanburg"....Absolutely disgusted with the service with a potential over $400 service. All liars and lazy to do a transaction just so they could go home. Now, they refuse to send the survey for customer service. Truly disgusting staff. I'd go to a different location and avoid this one at all costs.

By Nestor Zerpa on August 14, 2026 Verified by Google

I’ve been waiting over 40 minutes, and the frustrating part is that the store has about 10 customer service stations, but only one or two employees are actually helping customers. The digital line system is great and very well organized, but it doesn’t help if there aren’t enough employees to staff the counters.

We already pay enough for our internet/phone service. If the store is this busy, Spectrum needs to hire more people and keep the available stations staffed. Customers shouldn’t have to wait 40+ minutes for service.

By Jaison Raju on June 25, 2026 Verified by Google

Minformation/ Worst Service/ Long Queue/ Deduction from Card without permission.

On June 19, I visited the Spectrum store located at 1042 Woodruff Road, Greenville, SC, to upgrade my existing mobile line to what I was told was a complimentary phone offer. The store representative, CJ, informed me that I could receive the phone by trading in my current device. Based on that information, I agreed to proceed with the transaction, handed over my phone as a trade-in, paid a nominal amount that was charged to my credit card, and was given a new phone.

After returning home, I discovered that instead of upgrading my existing line, a completely new mobile line had been activated without my knowledge or authorization. This was never explained to me during the transaction, nor did I approve the addition of a new line.

The following day, I returned to the store to address the issue. I was informed that the phone I had received could only be used with a newly activated line. As a result, I requested that both the new line and the phone be canceled. The store processed the cancellation and returned my original traded-in phone to me.

At that time, the store representatives advised me that my phone's IMEI had been locked through Assurant as part of the trade-in process, but assured me that the lock would be removed within 24 hours. It has now been more than a week, and the IMEI remains locked, rendering my phone unusable.

In addition, Spectrum charged $53 to my credit card without clearly explaining the charge at the time of the transaction. After multiple follow-ups, I was informed that the amount was credited to my Spectrum account rather than refunded back to my credit card, which is not what I expected.

As of today, I am still dealing with a locked phone, have not received a proper refund to my credit card, and have spent considerable time trying to resolve issues that resulted from a transaction that was not accurately explained and included services that I did not authorize. I am seeking immediate assistance to have my phone's IMEI unlocked, clarification regarding the charges and credits applied to my account, and an appropriate resolution to this matter.

By JASON SIETMAN on April 11, 2026 Verified by Google

Waited an hour to have an EXTREMELY rude male employee ask, "who is here for something mobile?" My wife was so we raised our hand. He then explained that they were not going to help us because they closed in 45 minutes which doesnt give the time for mobile work. Um...you didnt ask why we were there chief. We were not there for a new line or a new phone. I get it you want to get home, but to not ask any probing questions and just assume makes this location a NO moving forward. What he also wasn't aware of is her account is 1 of 5 we have with this company and has us potentally looking elsewhere to someone that appreciates their customers. My recommendation to the assumer of an employee, go find something not in customer service where you can work from home.

***update---we called their toll free amd spoke to a lady named Danielle who was amazing and helped us and saved our business. My recommendation is call the toll free and skip the worthless Woodruff Rd location