By Andressa Soares on September 8, 2026 Verified by Google

I had a great experience thanks to the wonderful employee who helped me, Marcelo. He was incredibly friendly, attentive, and professional, and went above and beyond to make sure I had a great experience. My daughter was being very picky, and he worked with her to pick the perfect slice. Not the normal experience I get at other pizzerias. Excellent customer service and a great attitude! Employees like this really make a difference.

By Deatra Turner on July 3, 2026 Verified by Google

I am so disappointed. I called for the first time with a complaint. My complaint was that my pizza arrived cold instead of me getting good customer service. I was told that they only had one delivery person and he had to go to hillside. And then I was told that they doubt very much the pizza was cold. Unbelievable! I tried to explain why would I call to say that if it wasn’t true and all I heard was crickets? this is not a way to keep good customers.$20 is $20 We deserve better.

By Bella Sanchez on November 4, 2025 Verified by Google

It breaks my heart to write this review, Growing up in Union and always going to Brooklyn Pizza since I was 6 it's very disheartening to see how far down the drain it's gone under new management. Their pizza used to be sooo good and now it's honesty atrocious. Me and my Mom came in today to get two slices after getting a pedicure like we usually do in town and for starters the girl at the register had a nasty attitude and negative an unapproachable energy coming off her. She also stayed in the front talking to another girl who I can only
guess is either another employee or a friend being extremely loud and scream laughing. When our pizza came out we began eating our pizza and instantly made disgusted faces realizing the pizza tasted like nothing and was extremely
dry. I had a buffalo slice and the chicken on it was burnt, dry and flavorless. The buffalo sauce crusted on the pizza and was just gross, the crust had no flavor or airiness/fluffiness to it at all, and there was no pizza sauce like at all on the pizza. My mom had a simple cheese slice and it was extremely dry. When you peeled the cheese back there was almost no sauce and even when you ate it, there was no sauce flavor at all coming through and even the cheese was very bland. The crust was extremely thin and didn't hold its shape either. We were both so dissapointed and very sad and unfortunately will not be visiting or spending anymore money with this establishment any longer. Truly wish the old owners never left, this place is being rundown. The renovations are nice and all but the lack of deals, food quality, customer service and prices are all disappointing.

By William Butler on September 16, 2025 Verified by Google

I ordered a large pepperoni pizza
A Tartufo and cheesecake
The pizza was good
The Tartufo decent

The cheesecake was disgusting, I want my money back. A half inch layer of frost on top, tasted like old stale freezer burn.
Why would you even serve that?

By Jenn Santiago on April 24, 2021 Verified by Google

I went in for Mozzarella sticks, saw Cheese Knots on the menu and definitely needed to try them out. I was not disappointed. Very clean location, can't wait to try the pizza next time. Oh yeah, the mozzarella sticks were great as well!