By Jaime Guzman on September 3, 2026 Verified by Google

I want to thank Susana Sánchez—a student at your school—for the excellent service and care I received during my appointment on Saturday. She was truly great; I highly recommend her. It was excellent service, and I was treated very well.

By Mariaf_ torres on August 14, 2026 Verified by Google

I got a legs wax and a lash lift. This was my first time getting my legs wax and a lash lift at skin institute but I have done lash lift in other places. The lashes are not even curled and there is glue around my lashes and they look a bit white on the tip. It is the first time this happens to me. Also, there is a lot of hair that did not come out and I understand that because they might have been too small, but there was a bunch of wax left on my left that I cannot get it out. I think for facials it is okay to get them here but not wax and lashes.

By Emily Hooke on June 23, 2026 Verified by Google

I have come here for multiple SSI signature facials (including when I was 38 weeks pregnant haha) and today I tried their SSI Pamper and Massage. I have been genuinely amazed by their students’ skill, professionalism, and willingness to accommodate every time, and would rank the SSI spa above many professional services I’ve received! The price is unbeatable, especially for the quality of care, cleanliness, products, and relaxation I’ve received here. They have double bed and single bed rooms, making it a perfect spot for all sorts of outings :). Thank you Marli for the FANTASTIC service today!

By Lalanya Henderson on May 30, 2023 Verified by Google

It was obvious the girl didn't want to be doing my mani/ pedi. She was very sloppy and quick and my gel polish is coming off day#2. I didn't tip very well because of it. I have 2 more gel mani/pedi left with groupon and hope I have a better experience next time.

By Kat L on December 27, 2019 Verified by Google

UPDATE: SSI reached out after my original review to offer apologies and a nail redo, which was very generous. They did a great job with turning my experience around, and made it easy to schedule. They made sure I was taken care of and I appreciate the great customer service I was shown. I tried the signature facial, which was AWESOME and relaxing! Emily did quality work, communicated throughout the process and made sure to ask about any concerns I had- thank you! VERY happy I gave it another go because today’s pampering was wonderful, and hopefully my first experience was an exception.

Really wanted to love this place, but super unhappy with my experience and the subpar quality of my manicure. My sister had a GREAT experience with her mani/pedi, everything was impressively clean and the girl who did her nails was super attentive to detail and professional- so I went for one myself a month later. My nail technician was kind and friendly, said that nails were her jam, she was graduating from here in about a month, and French tips would not be a problem. I thought I scored! However, as you can see from the pic the quality is seriously lacking. Cuticle care was skipped entirely! That refresh is one of the major things I look forward to on the rare occasion I get a manicure, so I brought it up and asked her to fix it for me even though we were at the end of the service. She looked my hands over (they were soft from the mask she used) and said they didn’t need it, it looked fine. I don’t know anything about the process of nails (only what a normal end result looks like based on previous manicures), so I trusted the girl that was graduating from this prestigious highly rated school. Nope, the cuticles are not fine even with massive amounts of moisturizer!! Showed it to my girlfriends the next day and they were horrified I paid money for it, even if it was discounted. Blurry wavy French tips, and dried crusty cuticles yuck. I refuse to redo it soon bc I have to pay extra to remove all the gel.
Not only was there zero supervision like how they falsely advertise, there was zero accountability or rectification. Tried contacting them about coming in to have it fixed or at least to let them know of the quality control issues but all their emails and phone numbers were either dead addresses, went straight to a cutoff beep or had a message about the school being closed. Finally got a response from the website form used for signing up as a potential student, saying someone would get back to me but no one has. My manicure was Nov 24th. Super unprofessional and cannot recommend.