By Ian MacKinnon on August 14, 2025 Verified by Google East Side Storage

Great place, reasonable rates. Easy access. Staff was helpful. Would recommend.

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By Allon Anderton on June 3, 2025 Verified by Google East Side Storage

Really bad service only used for 2 weeks had to pay fir a month and to top it off still try after 2-3 weeks to try and get my deposit back wont take my phone calls random text with very little detail

AVOID this place both with the headache

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By Wenhao Han on June 5, 2024 Verified by Google East Side Storage

This is the most awful and disgusting experience ever! The manager of the store called and messaged me multiple times to ask me to pay everything first before we go to the place to check it without disclosing any terms and conditions. Because I TRUSTED UHUAL SO I DECIDED TO GIVE MY CREDIT CARD INFORMATION BEFORE WE WENT TO SEE THE PLACE. When we arrived the storage at 9 am as the same on my reservation and the manager told us as the operation time. there is nobody and the gate is locked. So we had to call the manager and she told us that the operation time is 9:30 am - 5 pm which is different with 9 - 6 as we were informed before. And then, we waited extra 40 mins just in front of the gate but still no one came. We were no longer want to have business with this merchant cuz there is no record for the guy who came later than at least 9.40 to check our appointment. WE REQUEST A REFUND AND THE MANAGER REFUSED IT AND HUNG US UP WITHOUT ANY EXPLANATION MULTIPLE TIMES AND INPOLITE. I don't want to book any storage service with you anymore since your system is not trustworthy.

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By Nermin Bečić on October 21, 2023 Verified by Google East Side Storage

This is by far the Worst storage unit ever. after months of problems and them never being open. The owner pushed me and yelled at me as I was loading up my stuff and continued to open my car door and throw in my property into my car even though I had paid for the month (police was called). Do not recommend. Rude and disgusting people. Also the mice will eat through all your couches.

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By Sinah Altamimi on October 1, 2023 Verified by Facebook East Side Storage

If I could give it zero I would. This is the worst storage unit ever. Super sketchy, dirty, they do no maintenance and hardly any upkeep during winter. Mice ate through all my furniture. Impossible to contact and when you do the owner will hang up on you regarding important matters.

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By D Rock on March 22, 2023 Verified by Google East Side Storage

Posting customers names, license plates, credit card info and more online when you have a dispute with a customer is absolutely appaling. The owner is a disgusting excuse for a human being. Not just a 1 star review, but hopefully charges will be brought up as well.

DO NOT TRUST THIS BUSINESS

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By Jon on November 18, 2022 Verified by Google East Side Storage

As I am writing this I have just given my "1 month notice" as required. So I have to pay for the unit for an extra month even though nothing is in it. He never said the notice had to be in writing or anything like that but just the vibes from this place make me feel like I need to call my credit card company and tell them to not allow any more charges from these people. When I booked this place through u-haul, they said it was going to be 135/m but when I got there the price magically jumped up to 200/m. I do not recommend this place.

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By Danielle Barber on August 17, 2022 Verified by Google East Side Storage

One star is too much. This is the most unprofessional, shady, disrespectful company I’ve ever dealt with. Literally had to call the cops to ensure he wouldn’t cut my locks off!! (Everything was paid for - the language barrier gave us a misunderstanding and he called me all kinds of names in front of my daughter - it was disgusting) will never use again and will never ever recommend. Would rather pay an extra 50-100$/month for better service.

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By Mody A on June 28, 2022 Verified by Google East Side Storage

Oh well … there’s nothing new here. This is the worst storage place, the worst service (like they don’t even understand what Service is) very rude, unorganized, nonprofessional. Even you looking for to save some cash, it’s still not even worth it. Long story short, I have unit there, I was busy after came back from vacation unfortunately my credit card is expired. I try to get a hold of them. No one answer. I keep trying finally someone answer I told them my card expired then they said they will get back to me. Yet heard nothing back. So my boyfriend brought stuffs to the storage so he update the card at the same time. So I forgot about it. Then all the sudden one day they just call on a random time on random number that not even shown as their business number told me to give the credit card info to them. I’m not comfortable doing that plus I’m in the middle of grocery shopping. I called back the very next day to inform that my boyfriend already gave the card info, and we willing to go there after work (4:45pm) to give the info because I’m not comfortable to give out on the phone. The guy literally yelling at me, demanding me to go there right that this second Just because he will not be there at 4:45 pm. Even the hours of operation said they open till 6 pm. He sound very threatening and not give any choice. I clearly at work and can’t go there now. And he also start non sense about I didn’t call back many days ago, which I called back the next day, claim that I refuse to pay the rent fee. (I’ve tried to do this weeks ago) I’m really stunned because he is so rude. I told him that my boyfriend also gave the credit card info few weeks ago, but he keep saying that he don’t have it. And then he hang up on me! then start texting me asking me to pay the fee. So I texted my boyfriend so he can call them instead, turn out they already have the new credit card info all along, again unorganized, stupid attitude, unprofessional. It’s ridiculous. We’re moving out. They don’t deserve the business. Btw they just jack up the price $35 more with less than a month notice.

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By Shannon Miller on April 2, 2021 Verified by Facebook East Side Storage

I needed a last minute rental to store items after selling my RV. I called and booked a unit an hour before closing and Mark was super accommodating. He said that if we couldn't get there with the load before 6 to obtain our unit to give him a call and he would come from home. He even came back near 9pm so we could drop the last load. I haven't had such great customer service in a long time and it was greatly appreciated!

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By Cody Neal on June 18, 2019 Verified by Google East Side Storage

HORRIBLE PLACE AND HORRIBLE PEOPLE DO NOT USE !!!!!,
I had a unit here to store my entire homes belongings,(worth we’ll over 100k) I had to do many trips with my truck to the facility and 70% of the time no was there to let me in!!!!!, and when I called “mark” the owner he would be rude to me and give me attitude about him having to come open the gate when I was ALWAYS there when it was OPEN and during regular facility hours posted on the sign out front !! I paid 5 months rent up front (over 1000$) and after the first month I got an angry call from mark demanding me to pay for this months rent (220$) plus late fees! And he was extremely rude over the phone and hung up on me. Then I found my receipt as proof and told him the info and he let it go... this person is a criminal and deserves to go to jail for his actions. He will steel your belongings and sell them online he is an abusive husband and a terrible person I DO NOT RECOMMEND USING THIS PLACE. The snow removal was a joke and he plowed it into the storage unit doors causing the water to melt from the shanook winds and damage all our belongings. Plus you had to chip ice out every time you wanted to get to your items... for a family in distress I would definitely avoid this place because it’s just going to cause you to have more problems in your life... I witnessed the owner cut open a storage units lock and start throwing a couples belongings into the back of an old truck, smashing peoples memories like a violent criminal and then even had the nerve to offer if I wanted to purchase any of the items... could you imagine photographs of your family being destroyed by greed. I’m glad I kept my receipt because that would of been my stuff he was selling online for a quick hit. He will offer you good prices but it’s a scam don’t do it you will lose everything if you fall into his web. PLEASE do not use this facility it’s a scam!!!!
And he is a racist and sexist pig.
All the +5 reviews for this place are fake 100%
Canada is a place of peace and empathy... this is not a true Canadian business
DO NOT USE !!!!

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By Patricia Neal on June 18, 2019 Verified by Google East Side Storage

The WORST experience dealing with any humam in my entire life. Not only was he incredibly disrespectful and sexist during our time there but he also called yelling at my husband for a missed payment. We had payed two months in advance and there was no missed payment. He threatened our stuff before realizing it was his mistake, then hung up the phone. Every time we wanted in to access our unit the gate was locked, always during his business hours. Very inconvenient and a huge waste of time for us. When it came time to take our stuff out we gave him a months notice and he still demanded another months rent and even put locks on our unit. Then he called threatening my husband again saying we will never see our stuff again. We had to get the RCMP involved to actually get our stuff out immediately. Thankfully I never have to deal with this atrocious place again. I wish I had known to stay away.

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By Richard Smith on June 12, 2015 Verified by Google East Side Storage

Update: After seeing this review Mark charged $500 more to my visa and said he would not reverse it unless I delete this review. If you are moving away beware. As soon as I was out of town I got very poor service. After being a good customer and paying over $10,000 in fees over 7 years, Mark still tried to trump up charges on move out. He also charged my credit card without my permission.

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