By Jeannie J. on November 10, 2025 Verified by Google Self Storage Depot

Thank you for the storage unit. There was a fire... my stuff had gotten damaged sadly. From the water when they put the fire out. It is only things and I am sad. But They were really apologetic and kind about it. I really appreciate that. Every time I've gone in they were so kind and so understanding. Very grateful to have my things, memories safe in their unit. I do recommend them. Because they're so kind and understanding.

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By FIRTINA 01 on April 21, 2025 Verified by Google Self Storage Depot

The place is burned partially but we wont able to access to our storage, so they can not charge people until they let us access , hopefully they don’t try to to charge us otherwise ı go to court

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By Byron Geldenhuys, Hanos on November 3, 2024 Verified by Google Self Storage Depot

Terrible customer service , this guy there is so unhappy he is killing the business, never again will I call for our storage requirements. He is really so unhelpful and unfriendly with one word answers. Good luck!

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By 甜甜的 on September 6, 2022 Verified by Google Self Storage Depot

One of the staff work on Tuesday is so annoying！He was really want to laugh on customer’s math and asked customer three times where are you study?!!? ? What a good attitude!

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By Brownie Gold on April 12, 2022 Verified by Google Self Storage Depot

Friendly staff and very attending. I was asking questions while a lady came and waited. The staff asked me politely if I can let her pay for the rent first. I had no problem at all and after that the staff spent a good amount of time with my request and everything went very well. Convenient location and I will recommend.

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By Felix Martono on December 23, 2021 Verified by Google Self Storage Depot

Super friendly and helpful staff. And they got big boxes here. They even gave me some free water bottle

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By Tas on January 1, 2020 Verified by Google Self Storage Depot

Excellent customer service. I made a payment applied it in error to my old unit number they caught it right away. Courtesy call advising they had switched my payment to my new unit and to update my banking information. Units are clean and secure. Would definitely recommend to others.

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By Felix Mar on June 11, 2019 Verified by Google Self Storage Depot

I recently had a bad experience as a customer with one of the staff members at Self Storage Depot in Richmond on Cambie Road.
His name is Thomas Shen and I had a quarrel and fierce confrontation with him. His utility was parked in the lane between storage units. It was blocking ,y vehicle at that time and I had no way to move forward or around it. I told him to move his electric utility cart so that I can pass through. I pushed my horn to alert the driver. The vehicle had no driver attended at that moment. Thomas came out from nowhere and shouted at me telling me not to push the horn. He was very rude to me at that time and his look was very fierce. I tried calling other staff member but other staff member was unable to offer any help to solve the problem.
His poor attitude is totally unacceptable to me or any other customer.
I feel as a customer I was badly treated in this incident.
I think I need an apology from Thomas Shen in person.

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By Stephanie Scramstad (Scramystad) on November 21, 2017 Verified by Google Self Storage Depot

use to love this place. use to be secure. Recently however, they never checked my locks or either of my storage units EVER. lock was missing and or broken on both and front end desks regulars were terrible all except one.

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