By DFCh on July 21, 2016 Verified by Email

BEWARE!!! THESE PEOPLE SELL ONE THING AND PROVIDE SOMETHING ELSE! nnI had the following problems:n1.tLast minute changes made to the bookingsnI received an email few hours before the flight that my hotel booking was changed from the Hilton hotel to Al Shohada hotel. This change was never consulted with me and I never approved it. Also, the agent was not available after sending the email. I felt deceived. n2. Condition of hotel:nThe hotel rooms in Al Shohada hotel were very congested and washrooms were not up to the standards. We were told that the hotel was 5 star. Also, the shower door did not close properly and toilet seat had scratches/stains on it. n3. Location of hotel:nWe clearly mentioned in the phone conversation that we have an infant with us and we need a hotel near Masjid ul Haram. The given hotel was approximately 10 -15 mins walk from masjid ul Haram. This caused great inconvenience for us. We ended up having to pay locker fees at the masjid to store the infant stroller.n4.tFalse booking hotel confirmation/ Visa problems in UKnI received a booking confirmation for visa of my family in UK, but it was not accepted by the Saudi consulate in UK and this created problems in their visa processing . n5.tAhram kitnWe have never received any ahram kit (which was included in the package) even after reminding the agent several times. I also sent Fedex quotes to send the ahram kits.n6.tFelt bound and pressured / Poor customer servicenAfter paying and sending my passports to the agency for visa processing, I felt that their service deteriorated. This shows that once they have received the money, they don't bother much with customer service.They didn't update me with any information and I felt bound to get service with this company as my passports were already with them and I had no other option.nnI've also contacted the owner & manager by phone and emails multiple times after my bad experience. But Mr. Mushtaq & Mr. Jamil never replied to my emails. They did not even bother to call and apologize for their poor service.

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By DFCh on July 21, 2016 Verified by Email

BEWARE!!! THESE PEOPLE SELL ONE THING AND PROVIDE SOMETHING ELSE! nnI had the following problems:n1.tLast minute changes made to the bookingsnI received an email few hours before the flight that my hotel booking was changed from the Hilton hotel to Al Shohada hotel. This change was never consulted with me and I never approved it. Also, the agent was not available after sending the email. I felt deceived. n2. Condition of hotel:nThe hotel rooms in Al Shohada hotel were very congested and washrooms were not up to the standards. We were told that the hotel was 5 star. Also, the shower door did not close properly and toilet seat had scratches/stains on it. n3. Location of hotel:nWe clearly mentioned in the phone conversation that we have an infant with us and we need a hotel near Masjid ul Haram. The given hotel was approximately 10 -15 mins walk from masjid ul Haram. This caused great inconvenience for us. We ended up having to pay locker fees at the masjid to store the infant stroller.n4.tFalse booking hotel confirmation/ Visa problems in UKnI received a booking confirmation for visa of my family in UK, but it was not accepted by the Saudi consulate in UK and this created problems in their visa processing . n5.tAhram kitnWe have never received any ahram kit (which was included in the package) even after reminding the agent several times. I also sent Fedex quotes to send the ahram kits.n6.tFelt bound and pressured / Poor customer servicenAfter paying and sending my passports to the agency for visa processing, I felt that their service deteriorated. This shows that once they have received the money, they don't bother much with customer service.They didn't update me with any information and I felt bound to get service with this company as my passports were already with them and I had no other option.nnI've also contacted the owner & manager by phone and emails multiple times after my bad experience. But Mr. Mushtaq & Mr. Jamil never replied to my emails. They did not even bother to call and apologize for their poor service.

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