By Chris So on July 9, 2026 Verified by Google

Hitch install - great customer service, very poor technical work.
I had a hitch installed on my Odyssey. At pick up I noticed the rear tail light was not re-assembled properly (fixed on the spot). When I got home, I noticed the rear parking sensor was not re-connected and a bumper screw was missing. I had to go back for the sensor reconnection. And on my own, source the bumper screw from dealership, fix it myself, and get reimbursed from U-Haul.

Joseph the desk attendant was very friendly. Hiran the GM was responsive to my email. But, it's the work that matters most and the very poor attention to detail by the technician cost me time and convenience.

Unfortunately I cannot recommend this location.

By Rasoul Behravan on June 20, 2026 Verified by Google

Dear U-Haul Management,

I am extremely disappointed with the way my confirmed reservation has been handled.

I reserved a trailer at your North Vancouver location on June 17 for a camping trip beginning June 22. Based on that reservation, I made commitments to my family, my children, and three other families who are traveling with us.

Now, only days before departure, I am being told that the trailer I reserved is not available.

This is unacceptable.

A reservation is supposed to provide certainty. If U-Haul cannot honor a reservation made days in advance, then what value does that reservation have?

What makes this situation even more frustrating is that no reasonable solution has been offered. Instead, I am expected to drive to Richmond, pick up a trailer there, and then return it by 9:00 AM Friday, cutting short my trip because of a problem that was created entirely by U-Haul.

I fulfilled my responsibility as a customer. U-Haul failed to fulfill its responsibility as a service provider.

Because of this failure, my family trip is now at risk, my children are disappointed, and multiple families who planned around this reservation are affected.

Frankly, this is one of the worst customer service experiences I have encountered. The lack of accountability, communication, and customer care is extremely disappointing.

I expect this matter to be escalated immediately and reviewed by senior management. A company of U-Haul’s size should be able to provide a proper solution when it fails to honor a confirmed reservation.

I am requesting an immediate response and a practical resolution.

Sincerely,

Rasoul Behravan
North Vancouver, BC

By Mehdi Rastgar on June 7, 2026 Verified by Google

This is the second time I have rented a truck from U-Haul, and unfortunately, on both occasions the fuel gauge was lower than the level that was indicated at pickup.

I reported the issue to the staff before leaving, but it seemed that my concern was not taken seriously and no effort was made to correct the situation.

The issue is not about a few extra dollars in fuel. What concerns me is that this has happened for a second time, and I feel that my concern as a customer has been ignored. When a customer raises an issue and provides evidence, it should be addressed properly.

I have photos showing the fuel gauge at the time of pickup and can provide documentation if needed. I hope U-Haul takes these concerns more seriously in the future so that other customers do not have the same experience.

Suggested Rating: 1 out of 5 stars.

By Meg Elliott on May 4, 2026 Verified by Google

Service was great. It was a Saturday morning at the beginning of the month so there was a bit of a line for pickup, but I’d provided all my info in the app and things moved pretty quickly. Truck was in great shape and exactly what we needed. Drop off took about 5 minutes and the location has a conveniently close gas station to refill at before dropping off the rental. Overall excellent experience.

By Saeed Ghoddous on February 6, 2026 Verified by Google

I visited U-Haul earlier today and was assisted by Amal Joshy. He was exceptionally welcoming, professional, and genuinely friendly throughout the process. He took the time to understand what I needed and helped me find the right item efficiently. The overall experience was smooth and pleasant thanks to his excellent customer service. I truly appreciate his support and would be happy to recommend this location based on the service I received from him.