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U-Haul at Weston Rd
Listed In: Trailers, Self Storage, Moving Supplies, Car Rentals, Consumer Trucks, Truck Rentals, Mail Service
Your moving and storage resource.
By jkenkareem on June 30, 2026 Verified by Google U-Haul at Weston Rd
I needed a U-Haul at the last minute, and the team made the entire process incredibly quick and stress free. They were able to get me a 15 foot truck on short notice, and from the moment I walked in, everything was handled efficiently. The paperwork took less than 10 minutes, and I was on the road in no time. The staff was friendly, professional, and made sure everything was explained clearly before I left. Excellent customer service and a smooth rental experience. I highly recommend this location if you need a fast and hassle free U-Haul rental!
By Adrian Huntelar on June 12, 2026 Verified by Google U-Haul at Weston Rd
Tried to book a towing hitch installation. Showed up, they had nowhere to wait, so I told them to call me when it was ready. 3.5 hours, no call - so I walk back, stand in line, and they tell me that the didn't have all the parts, so they couldn't finish the job.
I booked a follow-up for the following week - when I called to confirm they had the parts this time, they told me that the hitch technician wasn't working that day - even though I made the reservation a week in advance. So I now have a half-installed hitch and no offer of help from U-Haul to resolve the issue.
Totally incompetent, disorganized, terrible customer service. Save yourself the trouble, go somewhere else.
By Jody Goldberg on April 26, 2026 Verified by Google U-Haul at Weston Rd
The staff are helpful and knowledgeable, the location is convenient to the 401, but don't try to pick up at 9am on a Sunday it's a madhouse.
By Theycallme Yessii on April 9, 2026 Verified by Google U-Haul at Weston Rd
The few times I have gone in I have been greeted by Maleek (sorry if I didn't spell the name correctly). He's always fast and efficient and very professional. I felt the need to leave a review I was there on Tuesday and there was a POS issue with multiple locations if not all. He quickly called POS while maintaining his calm. While waiting he maintained communication with me as to what was going on he also provided possible solutions he said he might be able to use the back up POS if approved and would have to take cash payment. While he was waiting for POS he also asked me if I came in a car and if I would like I could wait in my car and that he would come get me. Once he was approved he quickly proceeded to use his back up POS to get me cashed out and on my way. Thank you for your help you did an amazing job and handled the situation very well.
By Gurkaran Singh Saini on March 3, 2026 Verified by Google U-Haul at Weston Rd
I had a very disappointing experience at this location. When I first went inside, the employee told me there were no trucks available. I walked outside and checked the official U-Haul app, and it showed that a truck was available. So I made a booking through the app.
When I went back inside and politely informed him that I had a reservation, the employee suddenly started shouting at me, saying “you’re pissing me off” multiple times (around 4–5 times). I had not raised my voice or said anything disrespectful. I simply mentioned that I had a confirmed booking.
I felt extremely uncomfortable and disrespected. This kind of behavior is completely unprofessional and unacceptable. I have never experienced anything like this before at this location. Very disappointing customer service. The guy in the picture is the one.
By Sammie Aramide on January 26, 2026 Verified by Google U-Haul at Weston Rd
I went to this U-Haul location to get moving boxes and was met with very poor customer service. The staff member I dealt with was rude, unhelpful, and refused to serve me altogether.
I understand everyone can have bad days, but this level of disrespect and lack of professionalism is unacceptable, especially in a customer-facing role. I won’t be returning to this location.
By Wahed Sattar on January 4, 2026 Verified by Google U-Haul at Weston Rd
Janissia (unsure of spelling) was there bright and early and started helping customers right away. I was first in line and had many questions while doing the mobile log in steps.
She was patient, kind and courteous. I told her all this in person as well, but I hope she sees this feedback. Ok. Great job folks!
By Rosalinda DaSilva on November 8, 2025 Verified by Google U-Haul at Weston Rd
Easy to order online, ready to go, very clean trailer we rented to move a bed and sofa. They have nice well stocked store with every moving supply. Staff very friendly and helpful hooking up trailer, and removing it when we returned. Fast check in and check out. Very smooth experience and pleasant staff! I definitely recommend. The trailer was spacious and the ramp for loading and unloading was very helpful.
By Victor Victo on October 3, 2025 Verified by Google U-Haul at Weston Rd
General Manager is a good personality. This lady does what's supposed to be done. Good attitude to customers. Sence of humor. Other guys are helpful and welcoming. And, it's the only U-Haul location I know , where receiving trucks has a conveyor-type organization. I mean checking under the tent, cleaning , parking .
By GrandmaC on January 26, 2025 Verified by Google U-Haul at Weston Rd
The worst company I have ever seen. They charge you for things you never expected. Plus their attitude is awful. Please don't waste your time with this location since they are beyond unprofessional, and will over charge you and your credit card if given the opportunity.
By Lavern G on January 6, 2025 Verified by Google U-Haul at Weston Rd
Seamless and very quick and efficient
I love that the agent didn’t lose focus despite a few people crowding him while he doing our check out. He just asked them to hold on for a few moments while he attended to us. In a lot of cases I have seen workers stop what they were doing to attend to “ a squeaky wheel” so to speak.
By Rath B on December 17, 2024 Verified by Google U-Haul at Weston Rd
The whole Uhaul company absolutely sucks. No customer service whatsoever. Its almost like they try to make sure you have the worst experience. If you're looking to be behind schedule amd have an extremely stressful day then I highly recommend this place. Booked a truck and tow dolly 2 months in advance, get a call day before moving and told they dont have either. They send us to a location thats 40mins away with traffic. We get there on moving day and they only have the truck. Tell us to come back at 2 for the tow dolly. Load the truck by 3pm amd go to pickup the tow dolly. Suprise, Suprise... they dont have if even after telling us they would by 2pm. Didnt think to call to inform us or anything. We have to argue with them to help us find a location that does have one.
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U-Haul Moving & Storage at Rexdale Blvd
2.8
(763)
Truck rental agency in Toronto, OntarioOpen
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Large Moving Box
$3.35
Box / Packaging Paper Tape
$4.50 – $6.50
Small Moving Box
$1.49
Grand Wardrobe Box
$16.95
Flat Panel TV Moving Box Kit - Fits TVs up to 70”
$25.95
Medium Moving Box
$2.35
Google review summary
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2.8
(763)
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Rath B
10 reviews·1 photo
The whole Uhaul company absolutely sucks. No customer service whatsoever. Its almost like they try to make sure you have the worst experience. If you're looking to be behind schedule amd have an extremely stressful day then I highly … More
J Trivedi
8 reviews·2 photos
5 months ago
Excellent customer service. Lavpreet at registration was professional and courteous. I needed to rent their cargo van for just a couple of hours. Registration process was easy and quick. Charges were quite reasonable. The cargo van I … More
Photo 1 in review by J Trivedi
Princess Camille Fajardo
3 reviews·2 photos
5 months ago
0 stars if I could. Called the very next day to retrieve the credit card I left and told me it was there. When I went to the store to pick it up, the clerk just told me they lost it because someone must've moved it somewhere. … More
Photo 1 in review by Princess Camille Fajardo
Photo 2 in review by Princess Camille Fajardo
1
Marc Isblue
Local Guide·45 reviews·20 photos
5 months ago
Incredibly poor customer service
I don’t like to leave bad reviews but today’s experience led to to share my … More
Photo 1 in review by Marc Isblue
1
Rath B
10 reviews·1 photo
a minute ago
New
The whole Uhaul company absolutely sucks. No customer service whatsoever. Its almost like they try to make sure you have the worst experience. If you're looking to be behind schedule amd have an extremely stressful day then I highly recommend this place. Booked a truck and tow dolly 2 months in advance, get a call day before moving and told they dont have either. They send us to a location thats 40mins away with traffic. We get there on moving day and they only have the truck. Tell us to come back at 2 for the tow dolly. Load the truck by 3pm amd go to pickup the tow dolly. Suprise, Suprise... they dont have if even after telling us they would by 2pm. Didnt think to call to inform us or anything. We have to argue with them to help us find a location that does have one. They find one in Brampton, an hour away from where we currently were. So now an hour and forty minutes to pick up this tow dolly plus the 1 hour to drive back home to pick up the car. All staff don't seem to care and just very dismissive. So instead of being able to hit the road for the move at 3pm we couldn't leave until 7pm because of this whole mess that is the Uhaul "company". At least they offered us $65 in compensation.... almost covers half the amount of gas they made us waste going on a goose chase. We were doing a cross country move so the truck rental was $4000. Just to keep that in mind. Glad we got to deal with of all that before our 40+hour drive. Not to mention the truck had used tissues and weird stains all on the windshield and windows inside the truck...
By bitcoin kendall on December 16, 2024 Verified by Google U-Haul at Weston Rd
This place is a joke big time. 20 mins waiting for a truck not one person helps me. I asked for help and left me waiting. I’m still waiting. How can a business run like this. This place has been here for over 25years and now going down hill. 3 stars shows everyone not to come here and rent from Home Depot or lowes. This place is a time killer if you have something to do stay away from this junk place. No customer service no support. These people are a joke.
By JJ A on December 2, 2024 Verified by Google U-Haul at Weston Rd
Man where do I begin. So my girlfriend and I had a rental booked since Nov 23 to pick up for Dec 1. We did self pick up for 7am on the Sunday. The self pick up didn't work on the app because it showed that we had no equipment rented. We called the customer service line and it took us getting through three reps before we spoke to a rep with Tony, who was great by the way. Tony told us that the reason we aren't able to do the self pick up is because there was a system error where trucks weren't marked as returned, so it wasn't just us, but a lot of other customers who couldn't complete the self check out. So we were all waiting out in the cold for these guys to open the doors.
We had to wait until 9am for the store to open up to have a live person check out our vehicle. Mind you the doors didn't open up until 10 minutes after and it was -7 outside. When we approached the front counter the uhaul rep tells us that they don't have our vehicle. Stunned, we asked is there any other vehicle to rent and he said no. The truck we rented was a 20' so we asked for a 15' and he said its all booked. We then asked why is our truck not available when we had it booked a week ago, he told us that the previous renter "broke her foot" and returned the truck to different location. As random as that was I asked where this different location was and the rep said he doesn't know. I asked him to call around to see and he said he wouldn't.
So this is my beef with this rep, there's customer service and there's customer experience. People will always forget the things you say but they will never forget how you made them FEEL. We were significantly inconvenienced by planning out our entire Sunday to prep for a move, only for us to find out that our truck isn't available, you don't think to call around and see where this truck is? Call the customer service line for us to find us another truck? It was so lazy and unprofessional. I get it, the rep may have had other things going on with him but that doesn't excuse the lack of assistance and going above and beyond for paying customers.
Long story less long I ended up calling customer service myself and they found us another 20' located somewhere else so we were able to complete our move. I spoke to a rep named alex who was also great and actually showed empathy and sincerity for us.
This location here is terrible and the employees working here need some customer service training as it makes the company look really bad. Do better.
By Simeon Olotu on November 2, 2024 Verified by Google U-Haul at Weston Rd
I rented UHAUL equipment three times last month at this location. My experience on all occasions was excellent. Christian and the other customer service staff I interacted with are friendly. I've also learned a few things about trailers.
By Savannah Haines on October 26, 2024 Verified by Google U-Haul at Weston Rd
The best service. Zack and Chris were amazing. They had a system outage and I was so worried I wouldn’t get my truck. Zack tried to help me get it online, and it worked (thank god). Both were so professional, kind, informative and pretty funny too. Would give 10 stars if I could. Thanks so much to you both for making my trip less stressful!
By Paul Akindolie on October 22, 2024 Verified by Google U-Haul at Weston Rd
They always say there is room for improvement. However, the staff members at this location really did amazingly well. Helped me with booking a van. They made it easy.
By Kim Cave on September 22, 2024 Verified by Google U-Haul at Weston Rd
Telling customers to start the self check in process from home as it takes a long time. Also the self check in itself was long and I wasn't able to complete the process, the manager wound up helping me.
By Yama Lodin on August 24, 2024 Verified by Google U-Haul at Weston Rd
I have realized U-Haul will look for anything to over charge and than good luck getting it back!!!
The rim damage that is very clear it is a very old damage was blamed on us and we were charged over $200 for.
By Marna Ga on August 11, 2024 Verified by Google U-Haul at Weston Rd
waited over an hour for a pre-reserved truck. only 1 person in front, she was extremely rude & unprofessional. definitely would not recommend going through this stress on moving day.
By Chacha 69 on August 9, 2024 Verified by Google U-Haul at Weston Rd
I really feel sorry to give some negative review but some time it is require.
I spent 20 minutes there, the lady was with her personal phone all the time. she cancelled some subscription, talked about her some purchase, then talked with Fido call center. I asked for a pickup truck, she gave me a key for van. when I come back to her she was arguing that she dont have any pickup truck.
She tried to chareg me for extra milage before I correct her. Now I am seeing she charege me extra 12.00$.
I would rather visit some other location.
By Cheznoble Rentals on August 5, 2024 Verified by Google U-Haul at Weston Rd
Mosran D, thank you so much for your very timely polite service. Detail attentive customer service approach and calmness. Though it was such a busy day with patience and grace you executed ,not only to me but to others and it was well noted and appreciated .
By Rafael on July 9, 2024 Verified by Google U-Haul at Weston Rd
Cant even explain how horrible this guys are, wasted all day trying to pickup a trailer when i had an appointment at 7am and they made me come back 3 times to the store just to tell me at the end of the day the trailer wasnt even available to begin with.
And dont even bother talking to the woman at the store if there was an example for a waste of a person it would be her picture. She doesnt even respond to what you ask, just sits around not doing anything will make you mad just looking at her face acting entitled
By carla faneca on June 28, 2024 Verified by Google U-Haul at Weston Rd
I booked for a 20ft moving truck one month in advance for my move. Comes the day to pick up the truck and we have no truck. Customer service can't answer our question onto why we have no truck and for 2 hours send us to 20 different people to talk to and nothing was done. I would never recommend this place for any large vehicle rental. You guys suck and work on getting your trucks back on time
By Kathleen Luan on June 16, 2024 Verified by Google U-Haul at Weston Rd
Hello, I generally do not provide bad review because I understand people could have a bad day. However, for this time, I really think I should provide my honest review about the customer service of the two ladies working at this location.
I booked an appointment Uhaul official website to install hitch on June 15, 2024 at 12PM. I received a confirmation email from Uhaul for the appointment and did not receive any notification about changes. Therefore, we arrived at 12PM and waited in line for 30 minutes. When we could speak to one of the ladies at the front desk, after asking my last name, she just said your installation is at 4PM, which makes me very confused. As such, I would like to show her my email confirmation. The lady did not look at the phone at all and just said "you don't need to put the phone in front of me, I am telling you the appointment at 4PM". I don't have plans afterwards so I would have been totally fine with the time change, but because of her attitude, it makes the situation extremely unacceptable. She didn't listen to my request and was very rude to me. As a result, I became upset and did not want to make accommodations. Then she simply leave the seat and the other lady came and started to say the same thing to me without any politeness. Since I was upset, I told her that I did not understand why my appointment was changed without any notification. After 2-3 rounds of back and forth (mainly she was the one speaking because she did not want to hear my request at all), she then throw her sun glasses on the desk and talked to me in an extremely rude way - "we are going back and forth couple of times and you are holding the line, I have already told you that your appointment is at 4 and that's it", which me feel very unsafe and insecure, so I left.
I really don't think the two ladies working at the front desk have any professionalism, especially we are being polite and reasonable. Feel free to check the security camera to validate.
Lastly, I do want to clarify that the problem just lies with these two ladies and the other staff who work at this location and interact with us are nice and polite. The demography of these two ladies are not anglo saxon, are not asian, and are type of people who benefit the most from BLM movements. One lady, who was claimed to be the manager (i.e., the lady who spoke to me first), has long hair and wore pink short sleeves pink shirt and back bike shorts on that day. The 2nd lady (i.e., who throw the sun glasses on the desk and made me feel very unsafe) wore white long dress and short hair.
Thank you for your time.
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U-Haul at Weston Rd 3.3 out of 5.0 based on 705 user reviews.
U-Haul at Weston Rd
2753 Weston Rd, Toronto, ON
2753 Weston Rd, Toronto, ON
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