By Cordovan Fruit-Bat on October 21, 2015 Verified by Guest

My wife agreed to have a table her grandmother owned refinished the price keep going up with extras (over 3 times the original price) and when finally finished it looked good but all original hardware missing and put together so badly all the legs shake if anything is placed on it ,we use it as a decoration against two walls but can not be used as a table

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By loveourfurniture on July 18, 2015 Verified by Email

My husband and I had a great experience....TMC delivered our coffee table and it was like new.
This was a coffee table that has been in the family for years...lets just say it was a little tired looking.
Not only were they professional in terms of customer service, the turn around was more then we could
ask for. Refreshing to deal with a company that is professional and does exactly what they say they
are going to do. Would definitely use them again. Thanks TMC
J. Knight

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By lou Johanis on March 7, 2014 Verified by Email

We were taken in by the slick salesperson, by the way we could not contact him at all and after we left numerous calls for him. Our furniture came back terrible the first time and we refused to pay certified cheque then. The furniture went back to them to have it repaired as originally discussed, I went in person the 2nd time to warehouse and they said it was ready but it was not. the springs were visible thru the material at back of sofa, the legs did not match, were unbalance. The ottoman was not level at all. The third time they delivered to us the ottoman castor fell off from delivery man, it went back. Our furniture overall is worse than when we initially sent it to them. very uncomfortable for the sofa which sinks in the middle now. The salesman always seems to use same pitch as I have read the reviews, saying the furniture we have is very valuable (Barrymore) and worth it to reupholster. He produces a part of frame with spring to show ours is the same. Do not be deceive by this, customer beware, Do not ever book an appointment with this company especially thru kioks or cottage shows. They kept our furniture over the time limit the 10 day cooling off period expires. and then they worked on it over 3 months later. Never trust this company always do research first when dealing with home salespersons etc.

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By Ripofficer on December 31, 2011 Verified by Email

I am embarrassed to say that these guys took advantage of me too. Their quote was about double what I expected but they ensured me that there quality was worth the price and my girlfriend at the time talked me into it. After they picked up the furniture I got several calls from them saying they had to do things that would have to cost extra. The end cost was double the quote and after a couple of years it all started to fall apart. One of the chairs is now completely garbage now so I pulled the springs out of the cushion and they were the cheapest garbage I've ev er seen. This was one of the extras since the old springs were no good even though they were 50 years old and still comfortable and now the chair is garbage mainly because of the springs I paid extra for. I've seen them in the mall since some time I would like to spend the day there while they're there with the springs from the chair to warn people.

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By the416er on September 24, 2011 Verified by Email

See how TMC took advantage of a wheelchair-bound senior:

http://www.youtube.com/watch?v=sNM5EZb14lI

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By ReallyAngry on June 15, 2011 Verified by Email

TMC Restoration is the new name for The Master Craftsman. They had to change their name because of all the terrible reviews on the Internet. But, trust me, their sleazy business practices are exactly the same. So, whether they introduce themselves as TMC Restoration or as The Master Craftsman, don't let these scam artists set foot in your home! My experience was terrible, and I am not alone. Read the reviews here: http://homestars.com/companies/227022-the-master-craftsman . More reviews here: http://homestars.com/companies/2777134-tmc-restorations?service_area=1829552

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By ia1234321 on September 1, 2009 Verified by Email

i just made an appointment to have a free estimate with these people. after hanging up the phone, i started to wonder about the strange questions they had asked when setting up the appointment. i did barely 2 minutes of internet research before being horrified by customer stories.

i called back immediately to cancel my appointment, and was hung up on 'by accident', and had to call 3 times before someone would confirm to me that my estimate was cancelled. i tried to be nice about the cancellation, but the pushy sales girl really wanted to know why i had changed my mind so soon after booking. i was happy to let her have it and told her about the bad BBB rating they have, and the plethora of terrible reviews and comments about their disgusting company i was able to find online in mere minutes of research. she was not thrilled to say the least. what a lucky break that was! thank you very much for posting these warnings.

for further reading on these scum predators, see:

http://www.ripoffreport.com/Furniture-Furnishings/The-Master-Craftsman/the-master-craftsman-a-corpora-5jde9.htm

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By Amaranth Sawfish on May 19, 2009 Verified by Guest

Thankyou all for your stories, I had a appointment last thursday and they fail to show up, and they just called to book another appointment, I am going to call and cancell. thankyou

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By Tiziana on May 8, 2009 Verified by Email

*

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By wildpete on March 24, 2009 Verified by Email

My wife and I had TMC come into our home to have 3 occasional chairs repaired and refinished. since there were a few questions on the grain of the wood. The sales guy took half of the money for the work and said if they are no able to preserve the grain as it was painted on, then he would bring back the chair and no cash the cheque. Well he called and said that it would be no problem to do the work we wanted done. 3 months go by they call and say since the chairs are about 100 yrs old they need to have the springs redone. I said no problem. another month goes by and they call to come pick the chairs up. The first cheque they recieved was a personal one but for the final payment it had to be cerified or money order. I went to pick them up the chairs looked like they had left my house, got a quick wash, the re-glue job was absolutly revolting. I told them I was not paying the rest and I am still fighting to get my chairs back.
BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
P&C

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By shadows on September 9, 2008 Verified by Email

Salesman comes to your home jokes and says the right things to make you comfortable. Then comes the long sales pitches and then the bomb.The price is easy double than what you expected.After sighing and weeks later they call to tell you your furniture is apart and you need some extra items. Now price is easy tripled.Your fed up and tell them to forget it but unbeknownced to you there is a cancelation fee for about 25% of your bill.These people are rip off experts , beware and better yet stay away , you`ll sleep easier

Write a Comment

By ughman on August 13, 2008 Verified by Email

Make sure you set a price at the BEGINNING of the big sales pitch - the sales rep would NOT discuss price before going through the entire sales pitch, quoted a price at twice what I wanted which went up to almost 3 times before I got out of the thing... brutal customer service and high prices. DO NOT FALL FOR ANY 'EXTRAS'. Those things which they count as extras should be part of the normal reupholstery/refinishing process - otherwise, their sales reps should have sufficient product knowledge to better advise on final pricing.

Write a Comment

By Cordovan Fruit-Bat on October 21, 2015 Verified by Guest

My wife agreed to have a table her grandmother owned refinished the price keep going up with extras (over 3 times the original price) and when finally finished it looked good but all original hardware missing and put together so badly all the legs shake if anything is placed on it ,we use it as a decoration against two walls but can not be used as a table

Write a Comment

By loveourfurniture on July 18, 2015 Verified by Email

My husband and I had a great experience....TMC delivered our coffee table and it was like new.
This was a coffee table that has been in the family for years...lets just say it was a little tired looking.
Not only were they professional in terms of customer service, the turn around was more then we could
ask for. Refreshing to deal with a company that is professional and does exactly what they say they
are going to do. Would definitely use them again. Thanks TMC
J. Knight

Write a Comment

By lou Johanis on March 7, 2014 Verified by Email

We were taken in by the slick salesperson, by the way we could not contact him at all and after we left numerous calls for him. Our furniture came back terrible the first time and we refused to pay certified cheque then. The furniture went back to them to have it repaired as originally discussed, I went in person the 2nd time to warehouse and they said it was ready but it was not. the springs were visible thru the material at back of sofa, the legs did not match, were unbalance. The ottoman was not level at all. The third time they delivered to us the ottoman castor fell off from delivery man, it went back. Our furniture overall is worse than when we initially sent it to them. very uncomfortable for the sofa which sinks in the middle now. The salesman always seems to use same pitch as I have read the reviews, saying the furniture we have is very valuable (Barrymore) and worth it to reupholster. He produces a part of frame with spring to show ours is the same. Do not be deceive by this, customer beware, Do not ever book an appointment with this company especially thru kioks or cottage shows. They kept our furniture over the time limit the 10 day cooling off period expires. and then they worked on it over 3 months later. Never trust this company always do research first when dealing with home salespersons etc.

Write a Comment

By Ripofficer on December 31, 2011 Verified by Email

I am embarrassed to say that these guys took advantage of me too. Their quote was about double what I expected but they ensured me that there quality was worth the price and my girlfriend at the time talked me into it. After they picked up the furniture I got several calls from them saying they had to do things that would have to cost extra. The end cost was double the quote and after a couple of years it all started to fall apart. One of the chairs is now completely garbage now so I pulled the springs out of the cushion and they were the cheapest garbage I've ev er seen. This was one of the extras since the old springs were no good even though they were 50 years old and still comfortable and now the chair is garbage mainly because of the springs I paid extra for. I've seen them in the mall since some time I would like to spend the day there while they're there with the springs from the chair to warn people.

Write a Comment

By the416er on September 24, 2011 Verified by Email

See how TMC took advantage of a wheelchair-bound senior:

http://www.youtube.com/watch?v=sNM5EZb14lI

Write a Comment

By ReallyAngry on June 15, 2011 Verified by Email

TMC Restoration is the new name for The Master Craftsman. They had to change their name because of all the terrible reviews on the Internet. But, trust me, their sleazy business practices are exactly the same. So, whether they introduce themselves as TMC Restoration or as The Master Craftsman, don't let these scam artists set foot in your home! My experience was terrible, and I am not alone. Read the reviews here: http://homestars.com/companies/227022-the-master-craftsman . More reviews here: http://homestars.com/companies/2777134-tmc-restorations?service_area=1829552

Write a Comment

By ia1234321 on September 1, 2009 Verified by Email

i just made an appointment to have a free estimate with these people. after hanging up the phone, i started to wonder about the strange questions they had asked when setting up the appointment. i did barely 2 minutes of internet research before being horrified by customer stories.

i called back immediately to cancel my appointment, and was hung up on 'by accident', and had to call 3 times before someone would confirm to me that my estimate was cancelled. i tried to be nice about the cancellation, but the pushy sales girl really wanted to know why i had changed my mind so soon after booking. i was happy to let her have it and told her about the bad BBB rating they have, and the plethora of terrible reviews and comments about their disgusting company i was able to find online in mere minutes of research. she was not thrilled to say the least. what a lucky break that was! thank you very much for posting these warnings.

for further reading on these scum predators, see:

http://www.ripoffreport.com/Furniture-Furnishings/The-Master-Craftsman/the-master-craftsman-a-corpora-5jde9.htm

Write a Comment

By Amaranth Sawfish on May 19, 2009 Verified by Guest

Thankyou all for your stories, I had a appointment last thursday and they fail to show up, and they just called to book another appointment, I am going to call and cancell. thankyou

Write a Comment

By Tiziana on May 8, 2009 Verified by Email

*

Write a Comment

By wildpete on March 24, 2009 Verified by Email

My wife and I had TMC come into our home to have 3 occasional chairs repaired and refinished. since there were a few questions on the grain of the wood. The sales guy took half of the money for the work and said if they are no able to preserve the grain as it was painted on, then he would bring back the chair and no cash the cheque. Well he called and said that it would be no problem to do the work we wanted done. 3 months go by they call and say since the chairs are about 100 yrs old they need to have the springs redone. I said no problem. another month goes by and they call to come pick the chairs up. The first cheque they recieved was a personal one but for the final payment it had to be cerified or money order. I went to pick them up the chairs looked like they had left my house, got a quick wash, the re-glue job was absolutly revolting. I told them I was not paying the rest and I am still fighting to get my chairs back.
BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
P&C

Write a Comment

By shadows on September 9, 2008 Verified by Email

Salesman comes to your home jokes and says the right things to make you comfortable. Then comes the long sales pitches and then the bomb.The price is easy double than what you expected.After sighing and weeks later they call to tell you your furniture is apart and you need some extra items. Now price is easy tripled.Your fed up and tell them to forget it but unbeknownced to you there is a cancelation fee for about 25% of your bill.These people are rip off experts , beware and better yet stay away , you`ll sleep easier

Write a Comment

By ughman on August 13, 2008 Verified by Email

Make sure you set a price at the BEGINNING of the big sales pitch - the sales rep would NOT discuss price before going through the entire sales pitch, quoted a price at twice what I wanted which went up to almost 3 times before I got out of the thing... brutal customer service and high prices. DO NOT FALL FOR ANY 'EXTRAS'. Those things which they count as extras should be part of the normal reupholstery/refinishing process - otherwise, their sales reps should have sufficient product knowledge to better advise on final pricing.

Write a Comment