By Lava Setter on December 26, 2013 Verified by Guest

I have been a loyal FedEx customer in the states for years. Never had a problem until I questioned charges for a package I sent to Canada. The customer service person was the rudest person I have ever spoken to in my life. She was extremely condescending and was not listening to me because she was too busy talking over me. She was obviously timing the call because she kept mentioning how long we'd been on the phone (5 minutes, 10 minutes, 15 minutes) which is funny to me because sometimes we wait that long just to get to talk to someone! Finally, she said she said, "So what you're telling me is that you just don't want to pay your bill." OMG! She basically talked to me like I was a criminal and then said she was going to credit the amount because she didn't want to talk to me anymore. I still have no clear explanation as to why I was not charged what I was told I was going to be charged and FedEx will not take responsibility for incorrect information. Unbelievable. Really. I will never use FedEx to Canada again.

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By diligence on February 19, 2013 Verified by Email

I contacted the Customer Service Department of Fed Ex to provide me with some assistance as to why I wasn't able to get any information online for my package. My call was made on the day I was expecting my parcel. Not only did the representative that I spoke to NOT provide any further assistance, but she was rude and condescending. Speaking to the Manager of the Customer Service Department was of no help either, she just arrogantly said "you will not be getting your delivery today, that's for sure." I would think that the head office of Fed Ex should care about the Customer support that it provides and the people representing their company.
I have never experienced such poor service before especially from a company that charges premium prices with no service. There is no advantage in using Fed Ex, we as consumers should save our monies and use other carriers. A company should be moving forward in trying to improve its' overall services not backwards!

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By cfn on August 18, 2012 Verified by Email

I have been trying to get a package here in Metro Vancouver in BC from fedex for the past 6 days or so. The truck driver actually came for sure 2 of those days while I was at home. The truck driver buzzed me those 2 times but when I picked up the phone to let him in, he was gone. (I was close to the phone so it was not even 2 seconds).

To make things worse when I talked to customer service (the 2nd time last Wed Aug 15 2012) even though my neighbor saw the truck and he gave me the sticky slip that the driver left in the front door, they told me that the truck wasn't scheduled to come that day and they couldn't do anything about it.

I talked to 2 reps, the first one I believe her name was Crystal even dared to yell at me telling me over and over that the truck was not scheduled to come. She told me “excuse me I have not finished”. She couldn’t understand that the driver scheduled or not actually came; he just did not wait for me to let him in after buzzing me.

I talked to their customer service manager but all they can say is, ok, you have to pick up the package yourself, we can pass the note to them but that’s all we can do.

The main issue here is they do not get that the problem was not how many times the driver came but that he didn’t bother to wait for me to letting him in.

Actually that Wed Aug 15 2012 they supposed to buzz my neighbor because I wasn’t going to be at home during the daytime, but they didn’t see that note and buzzed me anyways. Luckily that was in the evening so I was at home already, but it didn’t matter because the driver didn’t wait for me to let him in.

Since fedex is a huge company they do not get hurt by losing one client, so they do not care about customer satisfaction.

I think fedex should spend less money in advertisement and more money in hiring and training the right people.

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By Gray Sea-urchin on August 31, 2011 Verified by Guest

Superlative service, friendly and helpful staff — with packages always delivered on time.

Special thanks to Penny in the Mississauga Customer Support Office for her invaluable help — and her follow-up phonecalls.

A VERY SATISFIED FEDEX Customer

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By Bole Wasp on August 12, 2011 Verified by Guest

Very poor customer communications I will make a point to switch my business every time I ship!

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By Fuchsia Red-Panda on June 20, 2011 Verified by Guest

They were supposed to delivery a package to my apartment, they buzzed my mom intern buzzed them in and they leave and say that they tried to make a delivery.

WILL NEVER USE FED EX AGAIN

These are my son's glasses

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By hercegovski on April 6, 2009 Verified by Email

Average.

Ok people here and there, but corporate culture was pretty dry and restrictive. Ever since fuel prices shot up few years ago, all one heard about was cutbacks here, limitations there. We even had to get VP approval at times for simple business purchases. Red tape everywhere. Not competitive with wages and benefits. It's understood that cutbacks were needed, but it has its consequences too.

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By Lava Setter on December 26, 2013 Verified by Guest

I have been a loyal FedEx customer in the states for years. Never had a problem until I questioned charges for a package I sent to Canada. The customer service person was the rudest person I have ever spoken to in my life. She was extremely condescending and was not listening to me because she was too busy talking over me. She was obviously timing the call because she kept mentioning how long we'd been on the phone (5 minutes, 10 minutes, 15 minutes) which is funny to me because sometimes we wait that long just to get to talk to someone! Finally, she said she said, "So what you're telling me is that you just don't want to pay your bill." OMG! She basically talked to me like I was a criminal and then said she was going to credit the amount because she didn't want to talk to me anymore. I still have no clear explanation as to why I was not charged what I was told I was going to be charged and FedEx will not take responsibility for incorrect information. Unbelievable. Really. I will never use FedEx to Canada again.

Write a Comment

By diligence on February 19, 2013 Verified by Email

I contacted the Customer Service Department of Fed Ex to provide me with some assistance as to why I wasn't able to get any information online for my package. My call was made on the day I was expecting my parcel. Not only did the representative that I spoke to NOT provide any further assistance, but she was rude and condescending. Speaking to the Manager of the Customer Service Department was of no help either, she just arrogantly said "you will not be getting your delivery today, that's for sure." I would think that the head office of Fed Ex should care about the Customer support that it provides and the people representing their company.
I have never experienced such poor service before especially from a company that charges premium prices with no service. There is no advantage in using Fed Ex, we as consumers should save our monies and use other carriers. A company should be moving forward in trying to improve its' overall services not backwards!

Write a Comment

By cfn on August 18, 2012 Verified by Email

I have been trying to get a package here in Metro Vancouver in BC from fedex for the past 6 days or so. The truck driver actually came for sure 2 of those days while I was at home. The truck driver buzzed me those 2 times but when I picked up the phone to let him in, he was gone. (I was close to the phone so it was not even 2 seconds).

To make things worse when I talked to customer service (the 2nd time last Wed Aug 15 2012) even though my neighbor saw the truck and he gave me the sticky slip that the driver left in the front door, they told me that the truck wasn't scheduled to come that day and they couldn't do anything about it.

I talked to 2 reps, the first one I believe her name was Crystal even dared to yell at me telling me over and over that the truck was not scheduled to come. She told me “excuse me I have not finished”. She couldn’t understand that the driver scheduled or not actually came; he just did not wait for me to let him in after buzzing me.

I talked to their customer service manager but all they can say is, ok, you have to pick up the package yourself, we can pass the note to them but that’s all we can do.

The main issue here is they do not get that the problem was not how many times the driver came but that he didn’t bother to wait for me to letting him in.

Actually that Wed Aug 15 2012 they supposed to buzz my neighbor because I wasn’t going to be at home during the daytime, but they didn’t see that note and buzzed me anyways. Luckily that was in the evening so I was at home already, but it didn’t matter because the driver didn’t wait for me to let him in.

Since fedex is a huge company they do not get hurt by losing one client, so they do not care about customer satisfaction.

I think fedex should spend less money in advertisement and more money in hiring and training the right people.

Write a Comment

By Gray Sea-urchin on August 31, 2011 Verified by Guest

Superlative service, friendly and helpful staff — with packages always delivered on time.

Special thanks to Penny in the Mississauga Customer Support Office for her invaluable help — and her follow-up phonecalls.

A VERY SATISFIED FEDEX Customer

Write a Comment

By Bole Wasp on August 12, 2011 Verified by Guest

Very poor customer communications I will make a point to switch my business every time I ship!

Write a Comment

By Fuchsia Red-Panda on June 20, 2011 Verified by Guest

They were supposed to delivery a package to my apartment, they buzzed my mom intern buzzed them in and they leave and say that they tried to make a delivery.

WILL NEVER USE FED EX AGAIN

These are my son's glasses

Write a Comment

By hercegovski on April 6, 2009 Verified by Email

Average.

Ok people here and there, but corporate culture was pretty dry and restrictive. Ever since fuel prices shot up few years ago, all one heard about was cutbacks here, limitations there. We even had to get VP approval at times for simple business purchases. Red tape everywhere. Not competitive with wages and benefits. It's understood that cutbacks were needed, but it has its consequences too.

Write a Comment