Finishing Touch Leisure
3.7 Listed In: Pools
We are your local preferred project partner with 15 years experience in Full Backyard design. Pools, concrete, decks, sheds, stonework and more, References and receipts are always provided. We work with you to ensure your project is what you want. Free designs and estimates available.
By Chamoisee Kangaroo on July 7, 2014 Verified by Guest
I personally had no issues with this company, and would recommend it to anyone looking for a good contractor. I suspect Lola is stretching the truth.
By Finishing Touch Leisure
I'm happy to say this company has gone bankrupt - given my lawsuit along with 3 others that I found out about while in court. My truth did not need to be stretched. Please look out for yourselves if this guy pops up running another pool company. Buyer beware!
By Lola on February 18, 2014 Verified by Email
My concrete job was so bad and they were unwilling to fix it properly so my only recourse was to take them to small claims court. I WON!! I am now in the process of trying to collect the damages that are owed to me to fix the horrendous concrete patio that was done by Finishing Touch Leisure. Of course they haven't bothered to respond - shocker! DO NOT TRUST THIS COMPANY - they don't care about quality or the customer. And, if anyone tries to refute these claims I would be happy to post the pictures and the paperwork to prove it.
By Finishing Touch Leisure
Seriously? If there was a website where contractors could say slanderous things about you I am sure that you would be at the top of the list. I hope this contractor replies with your name and address so ALL contractors in the area stay clear of you! DO NOT TRUST THIS REVIEW. Hey - Chicken Little - The Sky is Falling!!!! The Story is: Chicken Little likes to walk in the woods. She likes to look at the trees. She likes to smell the flowers. She likes to listen to the birds singing. One day while she is walking an acorn falls from a tree, and hits the top of her little head. My, oh, my, the sky is falling. I must run and tell the lion about it, - says Chicken Little and begins to run. She runs and runs. By and by she meets the hen. Where are you going? - asks the hen. Oh, Henny Penny, the sky is falling and I am going to the lion to tell him about it. How do you know it? - asks Henny Penny. It hit me on the head, so I know it must be so, says Chicken Little. Let me go with you! - says Henny Penny. - Run, run. So the two run and run until they meet Ducky Lucky. The sky is falling, - says Henny Penny. - We are going to the lion to tell him about it. How do you know that? - asks Ducky Lucky. It hit Chicken Little on the head, - says Henny Penny. May I come with you? - asks Ducky Lucky. Come, - says Henny Penny. So all three of them run on and on until they meet Foxey Loxey. Where are you going? - asks Foxey Loxey. The sky is falling and we are going to the lion to tell him about it, says Ducky Lucky. Do you know where he lives? - asks the fox. I don't, - says Chicken Little. I don't, - says Henny Penny. I don't, - says Ducky Lucky. I do, - says Foxey Loxey. - Come with me and I can show you the way. He walks on and on until he comes to his den. Come right in, - says Foxey Loxey. They all go in, but they never, never come out again. TAKE THAT LESSON LOLASMITH
By Finishing Touch Leisure
Oh DawnD (aka Finishing Touch Leisure) - the sky certainly did fall - come to my backyard and see the devastation. Here, I'll save you the time and direct you to the pictures of my fallen sky - see comments and PICTURES posted on May 13 by Extremely Disappointed (that's me). Slander is about telling an untruth - which my comments are not and I've got the Superior Court of Ontario judgment in my favour to prove it.
By BrittneyB on July 19, 2013 Verified by Email
Thank you Finishing Touch Leisure for the super pool project that you just completed. The wee one, and not so wee one have enjoyed splashing around in this heat wave! Myself, I am in love with the stamped concrete and Andrew is so happy we went with the black concrete border, thanks to your suggestion. See you in fall when you close our pool.
Brittney Brown
By Chamoisee Tyrannosaurus on May 15, 2013 Verified by Guest
I hired Finishing Touch Leisure (who built my pool) to open it for the 6th year in a row. I am extremely impressed with Bernard Boileau's professionalism and knowledge of swimming pools. I am uncertain as to why people try to damage companies on the internet, but perhaps they should look at themselves before attempting to ruin a company's reputation. I would lay a wager that these unsatisfied "customers" were terrible to deal with in the first place, and horrible to satisfy with anything. What has been written is that person's point of view, and as a Lawyer, there are legal implications to what is in print. I have advised Bernard to seek legal damages for Professional Defamation of Character. This slander is unreasonable and I would take it with a grain of salt. Bernard did request a review from me, and as an extremely satisfied customer, I wrote this with Pride. Kim G.
By Finishing Touch Leisure
Does the massive rotten job "extremely disappointed" has in their back yard not show how bad of a concrete job Finishing touch did. I too say let it go too court so a judge can outline that what they have received is 100% a terrible job! Hey Extremely Disappointed you should host an open house invite Happy Client and swimming2011 and then have them repeat there comments in front of that garbage in your back yard. ooh and dont forget the hotdogs! Oh hey and if they themselves see how terrible it is maybe because they know him they could talk too Finishing touch and get him to fix it for ya...
By Cadet Giant-Panda on May 7, 2013 Verified by Guest
I am only reposting my response to EASTVIEW so that I can add a rating.
Our stamped concrete patio was done during the summer of 2011 (or was supposed to be done in August) and was not finished until November 2011 - hence no final sealer was applied and the finish has since peeled off. He tried to put a band aid on it by putting more "coloured" sealer over top (a.k.a. release powder mixed in with sealer) and applied it during the hottest part of the day and all it did was bubble and peel off. He also spilled it everywhere, hence the splatter marks. I have never experienced such poor workmanship, unreliability, a lack of professionalism and communication. There are so many issues with the concrete that we now have to have it ripped out and replaced. DO NOT TRUST THIS COMPANY. I have photos and phone records to back up my complaint and would be happy to share them with anyone who wants to see them. I would be happy to have them call me to resolve my issue but since he stopped taking our calls and stopped showing up to fix the problems, I doubt we will hear from him. I have since filed a complaint with the BBB and am waiting to see what happens.
By Finishing Touch Leisure
I highly recommend you consider your "in print" words. This is grounds for Professional Slander and Defamation of Professional Character. As a loyal happy customer I will be advising him of the garbage you wrote. How do we even know he did this work? This is the internet and bull shit is everywhere - including your post.
By Finishing Touch Leisure
Dear Swimming2011 - I took great care crafting my feedback and strongly considered my "in print" words. It's certainly not slander when what is written is the truth and I have proof with pictures, phone records and the poor job that now exists in my back yard. I don't often write reviews on services I receive but felt obligated to share my story so that others do not suffer the same fate as I did - which is having to rip out my concrete and have it re-done by an actual concrete professional. As I said in my post - I WILL gladly share all of my "proof" with anyone who wants to see it.
By Finishing Touch Leisure
Obviously swimminig2011 can't see the evidence in the photos. Finishing touch needs to finish touching concrete! They are terrible that's not just an internet opinion its in the photos.
By eastview on October 11, 2012 Verified by Email
There are four glowing reviews of this business. I'm willing to bet they are all phoney.
This guy was a nightmare. Undependable, unreliable, a liar, and to top it all off, terrible workmanship.
Hire this company at your own peril.
By Finishing Touch Leisure
You are apparently a competitor trying to discredit this business - how utterly unprofessional. I would take this person's review with a grain of salt - read mine below - it's far closer to the truth.
By Finishing Touch Leisure
Communication is key to a successful project. During the busy construction season, sometimes a project may involve other parties and as such require a divided timeline with respect to scheduling. Finishing Touch Leisure commits to describing these scenarios in detail prior to committing to there implementation. With every relationship, there is potential for breakdown with this communication. Finishing Touch Leisure understands this reality and is committed to maintaining a high level of satisfaction through quality products and good communication. We find it very unfortunate when customers let this breakdown occur and rather than address it with us in person, they attempt to discredit our endeavors in this fashion. We have many satisfied clients who are enjoying the leisure spaces we have built for them. They do not have time to communicate through these means and when they have or had concerns to address they spoke to our personnel directly. Finishing Touch Leisure is guided by 20 years of experience in residential construction and committed to informative and open communication. We are very sorry that this client (whom we are not aware of their identity) has allowed their communication with us to break down.
By Swimming2011 on October 3, 2011 Verified by Email
Thank you Finishing Touch Leisure for your awesome pool and back yard design! Your project was done just as promised, in a timely matter and you will continue to get my recommendations for a long time to come! We are so happy that we went with your suggestion of stamped concrete, it makes it a unique and stylish look! So many people have complimented us on our project, and about how much money we saved! Thank you so much! We look forward to swimming for so many years to come!
By Happy222 on September 1, 2011 Verified by Email
All I can say is WOW. I HIGHLY RECOMMEND FINISHING TOUCH LEISURE. BEST prices and workmanship! They did my pool, stamped concrete, shed and fence. This is my second pool install in my life and this has gone WAY BETTER than my first one. The professionalism of this crew was AMAZING!!!! I am just so happy with my pool and this company! I would use them again and again and again!
By liljalapeno on August 31, 2011 Verified by Email
Had a great experience with this company from start to finish. The work was done on time, they cleaned up after themselves. I wish I could post the before & after photos as I could not be happier with the completed project. I found the rates reasonable & the warranty better than other quotes I received.
By Finishing Touch Leisure
Not sure what the others are talking about but it seems the good reviews out weigh the bad! I love my pool too! Brittney Brown
By Black Sockeye-salmon on July 1, 2009 Verified by Guest
This was a long process for us to buy a pool and Finishing Touch Leisure was the most imformative and professional company to deal with. They were on time with my pool project and they were the only company that had enough integrity not to discredit the competition. The pricing was the best, and I could not have asked for a more beautiful finished project.
Jacquie B
By Chamoisee Kangaroo on July 7, 2014 Verified by Guest
I personally had no issues with this company, and would recommend it to anyone looking for a good contractor. I suspect Lola is stretching the truth.
By Finishing Touch Leisure
I'm happy to say this company has gone bankrupt - given my lawsuit along with 3 others that I found out about while in court. My truth did not need to be stretched. Please look out for yourselves if this guy pops up running another pool company. Buyer beware!
By Lola on February 18, 2014 Verified by Email
My concrete job was so bad and they were unwilling to fix it properly so my only recourse was to take them to small claims court. I WON!! I am now in the process of trying to collect the damages that are owed to me to fix the horrendous concrete patio that was done by Finishing Touch Leisure. Of course they haven't bothered to respond - shocker! DO NOT TRUST THIS COMPANY - they don't care about quality or the customer. And, if anyone tries to refute these claims I would be happy to post the pictures and the paperwork to prove it.
By Finishing Touch Leisure
Seriously? If there was a website where contractors could say slanderous things about you I am sure that you would be at the top of the list. I hope this contractor replies with your name and address so ALL contractors in the area stay clear of you! DO NOT TRUST THIS REVIEW. Hey - Chicken Little - The Sky is Falling!!!! The Story is: Chicken Little likes to walk in the woods. She likes to look at the trees. She likes to smell the flowers. She likes to listen to the birds singing. One day while she is walking an acorn falls from a tree, and hits the top of her little head. My, oh, my, the sky is falling. I must run and tell the lion about it, - says Chicken Little and begins to run. She runs and runs. By and by she meets the hen. Where are you going? - asks the hen. Oh, Henny Penny, the sky is falling and I am going to the lion to tell him about it. How do you know it? - asks Henny Penny. It hit me on the head, so I know it must be so, says Chicken Little. Let me go with you! - says Henny Penny. - Run, run. So the two run and run until they meet Ducky Lucky. The sky is falling, - says Henny Penny. - We are going to the lion to tell him about it. How do you know that? - asks Ducky Lucky. It hit Chicken Little on the head, - says Henny Penny. May I come with you? - asks Ducky Lucky. Come, - says Henny Penny. So all three of them run on and on until they meet Foxey Loxey. Where are you going? - asks Foxey Loxey. The sky is falling and we are going to the lion to tell him about it, says Ducky Lucky. Do you know where he lives? - asks the fox. I don't, - says Chicken Little. I don't, - says Henny Penny. I don't, - says Ducky Lucky. I do, - says Foxey Loxey. - Come with me and I can show you the way. He walks on and on until he comes to his den. Come right in, - says Foxey Loxey. They all go in, but they never, never come out again. TAKE THAT LESSON LOLASMITH
By Finishing Touch Leisure
Oh DawnD (aka Finishing Touch Leisure) - the sky certainly did fall - come to my backyard and see the devastation. Here, I'll save you the time and direct you to the pictures of my fallen sky - see comments and PICTURES posted on May 13 by Extremely Disappointed (that's me). Slander is about telling an untruth - which my comments are not and I've got the Superior Court of Ontario judgment in my favour to prove it.
By BrittneyB on July 19, 2013 Verified by Email
Thank you Finishing Touch Leisure for the super pool project that you just completed. The wee one, and not so wee one have enjoyed splashing around in this heat wave! Myself, I am in love with the stamped concrete and Andrew is so happy we went with the black concrete border, thanks to your suggestion. See you in fall when you close our pool.
Brittney Brown
By Chamoisee Tyrannosaurus on May 15, 2013 Verified by Guest
I hired Finishing Touch Leisure (who built my pool) to open it for the 6th year in a row. I am extremely impressed with Bernard Boileau's professionalism and knowledge of swimming pools. I am uncertain as to why people try to damage companies on the internet, but perhaps they should look at themselves before attempting to ruin a company's reputation. I would lay a wager that these unsatisfied "customers" were terrible to deal with in the first place, and horrible to satisfy with anything. What has been written is that person's point of view, and as a Lawyer, there are legal implications to what is in print. I have advised Bernard to seek legal damages for Professional Defamation of Character. This slander is unreasonable and I would take it with a grain of salt. Bernard did request a review from me, and as an extremely satisfied customer, I wrote this with Pride. Kim G.
By Finishing Touch Leisure
Does the massive rotten job "extremely disappointed" has in their back yard not show how bad of a concrete job Finishing touch did. I too say let it go too court so a judge can outline that what they have received is 100% a terrible job! Hey Extremely Disappointed you should host an open house invite Happy Client and swimming2011 and then have them repeat there comments in front of that garbage in your back yard. ooh and dont forget the hotdogs! Oh hey and if they themselves see how terrible it is maybe because they know him they could talk too Finishing touch and get him to fix it for ya...
By Cadet Giant-Panda on May 7, 2013 Verified by Guest
I am only reposting my response to EASTVIEW so that I can add a rating.
Our stamped concrete patio was done during the summer of 2011 (or was supposed to be done in August) and was not finished until November 2011 - hence no final sealer was applied and the finish has since peeled off. He tried to put a band aid on it by putting more "coloured" sealer over top (a.k.a. release powder mixed in with sealer) and applied it during the hottest part of the day and all it did was bubble and peel off. He also spilled it everywhere, hence the splatter marks. I have never experienced such poor workmanship, unreliability, a lack of professionalism and communication. There are so many issues with the concrete that we now have to have it ripped out and replaced. DO NOT TRUST THIS COMPANY. I have photos and phone records to back up my complaint and would be happy to share them with anyone who wants to see them. I would be happy to have them call me to resolve my issue but since he stopped taking our calls and stopped showing up to fix the problems, I doubt we will hear from him. I have since filed a complaint with the BBB and am waiting to see what happens.
By Finishing Touch Leisure
I highly recommend you consider your "in print" words. This is grounds for Professional Slander and Defamation of Professional Character. As a loyal happy customer I will be advising him of the garbage you wrote. How do we even know he did this work? This is the internet and bull shit is everywhere - including your post.
By Finishing Touch Leisure
Dear Swimming2011 - I took great care crafting my feedback and strongly considered my "in print" words. It's certainly not slander when what is written is the truth and I have proof with pictures, phone records and the poor job that now exists in my back yard. I don't often write reviews on services I receive but felt obligated to share my story so that others do not suffer the same fate as I did - which is having to rip out my concrete and have it re-done by an actual concrete professional. As I said in my post - I WILL gladly share all of my "proof" with anyone who wants to see it.
By Finishing Touch Leisure
Obviously swimminig2011 can't see the evidence in the photos. Finishing touch needs to finish touching concrete! They are terrible that's not just an internet opinion its in the photos.
By eastview on October 11, 2012 Verified by Email
There are four glowing reviews of this business. I'm willing to bet they are all phoney.
This guy was a nightmare. Undependable, unreliable, a liar, and to top it all off, terrible workmanship.
Hire this company at your own peril.
By Finishing Touch Leisure
You are apparently a competitor trying to discredit this business - how utterly unprofessional. I would take this person's review with a grain of salt - read mine below - it's far closer to the truth.
By Finishing Touch Leisure
Communication is key to a successful project. During the busy construction season, sometimes a project may involve other parties and as such require a divided timeline with respect to scheduling. Finishing Touch Leisure commits to describing these scenarios in detail prior to committing to there implementation. With every relationship, there is potential for breakdown with this communication. Finishing Touch Leisure understands this reality and is committed to maintaining a high level of satisfaction through quality products and good communication. We find it very unfortunate when customers let this breakdown occur and rather than address it with us in person, they attempt to discredit our endeavors in this fashion. We have many satisfied clients who are enjoying the leisure spaces we have built for them. They do not have time to communicate through these means and when they have or had concerns to address they spoke to our personnel directly. Finishing Touch Leisure is guided by 20 years of experience in residential construction and committed to informative and open communication. We are very sorry that this client (whom we are not aware of their identity) has allowed their communication with us to break down.
By Swimming2011 on October 3, 2011 Verified by Email
Thank you Finishing Touch Leisure for your awesome pool and back yard design! Your project was done just as promised, in a timely matter and you will continue to get my recommendations for a long time to come! We are so happy that we went with your suggestion of stamped concrete, it makes it a unique and stylish look! So many people have complimented us on our project, and about how much money we saved! Thank you so much! We look forward to swimming for so many years to come!
By Happy222 on September 1, 2011 Verified by Email
All I can say is WOW. I HIGHLY RECOMMEND FINISHING TOUCH LEISURE. BEST prices and workmanship! They did my pool, stamped concrete, shed and fence. This is my second pool install in my life and this has gone WAY BETTER than my first one. The professionalism of this crew was AMAZING!!!! I am just so happy with my pool and this company! I would use them again and again and again!
By liljalapeno on August 31, 2011 Verified by Email
Had a great experience with this company from start to finish. The work was done on time, they cleaned up after themselves. I wish I could post the before & after photos as I could not be happier with the completed project. I found the rates reasonable & the warranty better than other quotes I received.
By Finishing Touch Leisure
Not sure what the others are talking about but it seems the good reviews out weigh the bad! I love my pool too! Brittney Brown
By Black Sockeye-salmon on July 1, 2009 Verified by Guest
This was a long process for us to buy a pool and Finishing Touch Leisure was the most imformative and professional company to deal with. They were on time with my pool project and they were the only company that had enough integrity not to discredit the competition. The pricing was the best, and I could not have asked for a more beautiful finished project.
Jacquie B
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Finishing Touch Leisure 3.8 out of 5.0 based on 10 user reviews.
Finishing Touch Leisure
125 McGarry Dr., Kitchener, ON
125 McGarry Dr., Kitchener, ON
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