By Chamoisee Falcon on July 6, 2010 Verified by Guest

Greetings,

I am writing to comment on the recent positive customer experience I had with your company. I reside in the Edmonton service area.

Shortly before retiring for bed at 10 pm last night, I noticed water rising up from our basement shower stall. I tried a few of the normal DIY solutions such as snaking some of the drains with my home snake. When those didn’t work, and raw sewage started to back up, we knew we would need professional help. And fast!

It was now just before midnight on the Saturday of the Canada Day long weekend. We shuddered at the prospect of not being able to find someone, or if we did, the high callout and overtime fees that might be associated to the late hour. My wife called a few other companies and was told repeatedly that no one was available, despite all the ads stating “24/service”. We then called Action Auger and were told that someone could be there within half an hour.

Our service technician, Neil, arrived shortly after, and was extremely professional right from the start. He was clean cut, professionally dressed, and had a friendly and courteous attitude, despite the late hour on a long weekend. I explained the problem and he gave me a quick estimate, and I was pleased to see that there were no extra fees for the late callout, and that it was just like any other service call. Neil had our problem solved quickly and soon the drains were flowing freely. His friendly attitude helped a stressful situation and we were joking and laughing throughout the call.

Neil was a true professional and an ambassador for your company. He should be commended for his commitment to customer service. I won’t hesitate to recommend Action Auger to anyone in need of a good plumber.

Thank you,

Jason Altmiks

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By Chamoisee Falcon on July 6, 2010 Verified by Guest

Greetings,

I am writing to comment on the recent positive customer experience I had with your company. I reside in the Edmonton service area.

Shortly before retiring for bed at 10 pm last night, I noticed water rising up from our basement shower stall. I tried a few of the normal DIY solutions such as snaking some of the drains with my home snake. When those didn’t work, and raw sewage started to back up, we knew we would need professional help. And fast!

It was now just before midnight on the Saturday of the Canada Day long weekend. We shuddered at the prospect of not being able to find someone, or if we did, the high callout and overtime fees that might be associated to the late hour. My wife called a few other companies and was told repeatedly that no one was available, despite all the ads stating “24/service”. We then called Action Auger and were told that someone could be there within half an hour.

Our service technician, Neil, arrived shortly after, and was extremely professional right from the start. He was clean cut, professionally dressed, and had a friendly and courteous attitude, despite the late hour on a long weekend. I explained the problem and he gave me a quick estimate, and I was pleased to see that there were no extra fees for the late callout, and that it was just like any other service call. Neil had our problem solved quickly and soon the drains were flowing freely. His friendly attitude helped a stressful situation and we were joking and laughing throughout the call.

Neil was a true professional and an ambassador for your company. He should be commended for his commitment to customer service. I won’t hesitate to recommend Action Auger to anyone in need of a good plumber.

Thank you,

Jason Altmiks

Write a Comment