By Bazaar Pigeon on September 27, 2013 Verified by Guest

****** BEWARE: RESTAURANT TOOK MY MONEY, BUT DIDN'T DELIVER ANY FOOD ******

We have ordered from this place before, and enjoyed the food. This last time that we placed an order, nobody picked up the phone so we placed an order on their website. I paid for it online, and (luckily) printed a receipt.

After waiting for an hour for the food to arrive, we called the restaurant. The lady we spoke to insisted that it is impossible to order from the website. I had to argue with the lady until she went to a computer and tried for herself. Indeed, you can order from the website...

I was then told that it was an IT mistake. The e-commerce part of the website wasn't supposed to be turned on yet... She told me she would call back.

After waiting for the call (still no food), I called the restaurant back. I asked if they would at least take my order and send the food out. She said that I would have to pay (a second time), then drive to the store in a month with my visa bill to ask for a refund.

I had to explain how I felt it was a little unfair that I had to pay twice for delivery food which never came, then DRIVE to the restaurant in a month to get a refund (again, for delivery food which never came).

Her response was that "[I] had to understand that [she] had to protect the interests of the restaurant." She didn't want to run the risk that the restaurant would be out $40 over a mistake on their own website.

I explained that I felt this whole entire conversation was terrible customer service, and only then did she tell me that she would give me two adult buffet dinners when I come to get my refund in a month.

I worked in the restaurant business while in university... The right thing to do would have been to send the order out immediately.

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By Coquelicot Salamander on December 25, 2010 Verified by Guest

Love the food , lots of choices and great service def going back again

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By Bazaar Pigeon on September 27, 2013 Verified by Guest

****** BEWARE: RESTAURANT TOOK MY MONEY, BUT DIDN'T DELIVER ANY FOOD ******

We have ordered from this place before, and enjoyed the food. This last time that we placed an order, nobody picked up the phone so we placed an order on their website. I paid for it online, and (luckily) printed a receipt.

After waiting for an hour for the food to arrive, we called the restaurant. The lady we spoke to insisted that it is impossible to order from the website. I had to argue with the lady until she went to a computer and tried for herself. Indeed, you can order from the website...

I was then told that it was an IT mistake. The e-commerce part of the website wasn't supposed to be turned on yet... She told me she would call back.

After waiting for the call (still no food), I called the restaurant back. I asked if they would at least take my order and send the food out. She said that I would have to pay (a second time), then drive to the store in a month with my visa bill to ask for a refund.

I had to explain how I felt it was a little unfair that I had to pay twice for delivery food which never came, then DRIVE to the restaurant in a month to get a refund (again, for delivery food which never came).

Her response was that "[I] had to understand that [she] had to protect the interests of the restaurant." She didn't want to run the risk that the restaurant would be out $40 over a mistake on their own website.

I explained that I felt this whole entire conversation was terrible customer service, and only then did she tell me that she would give me two adult buffet dinners when I come to get my refund in a month.

I worked in the restaurant business while in university... The right thing to do would have been to send the order out immediately.

Write a Comment

By Coquelicot Salamander on December 25, 2010 Verified by Guest

Love the food , lots of choices and great service def going back again

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