By Samantha Thom on June 8, 2021 Verified by Google

f I could leave a 0 star review, I would. I have never taken the time out of my day to leave a bad review; but Zakka Canada will be the first.

I have been a customer of Zakka Canada for over 3 years. I usually order linen pouches with my logo printed on them... I ordered 3000 last time- and about 75% of them were damaged. The ink bled everywhere, the color of the ink was way off, the logos were not straight, etc, etc. The quality of some of the pouches were even coming apart at the seams

I asked for a refund, or for Zakka to reprint the damaged bags. They replied "no refund on custom orders"... but what if the custom order was COMPLETELY not up to standards.

They finally agreed to examine them... So after I spent over 36 hours going through them, I sent only 1200 back.

It took 4 months for them to sort through, and on Friday I had an email saying that there was only 160 bags damaged and that they would refund me for $100.00. I paid over $1700 for my order. As a small business owner, I have been completely taken advantage of and this does not sit well.

I am in contact with other customers of Zakka that they have done this to in the past; and we are ready to file a class action lawsuit. I have saved all my emails, have many pictures of the damaged bags, and have logged every single hour of time spent on this.

If anyone else would like to join you can contact starlarox@hotmail.com

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By Maryne Guillon on December 3, 2020 Verified by Google

HORRIBLE EXPERIENCE AND CUSTOMER SERVICE - DAMAGED PRODUCTS, no acceptable solution found.
I ordered boxes that arrived all wet and damaged due to terrible storage conditions as the outside box of the shipment was dry and flawless. At less than a month from Xmas, when everyone is back order for the product I need to ship my products and run my business, Zakka asked me to send back the damaged products while having to wait for them to receive my package and then maybe - if the product is not back order on their end anymore (which it apparently is) - they would resend me an acceptable order. I can’t believe this is what this company has to offer in terms of customer service. I am now in big trouble with my business, I can’t ship all my products and have lost my money and a critical amount of time for my business. I would not encourage you to trust them for your business, too risky and too expensive in the end.

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By Crimson Mockingbird on September 12, 2019 Verified by Guest

Unprofessional. I purchased 100 cotton bags to use for packaging jewellery. They arrived smelling strongly of mold. When I called them to say they smelled like they had been in damp storage, the person told me "yes that's possible". Yet, their only "solution" was to suggest that I send them back at my expense, or drive for an hour to their store. So far this hasn't been resolved and it has taken enough time that I will not have the bags I need for a sales event. I will not do business with them again.

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By Canadianbusinessowner on June 5, 2015 Verified by Email

I have never had such poor costumer service in my life!! I ordered some products that should have been delivered 2 days later. Canada post has lost the product and Zakka Canada will not refund my money nor will they send me another package until Canada Post locates the missing item. I need the items for a store opening this Week and yet they will not deliver the promised item that I have paid for. I would rather drive 5 hours to pick up a package than deal with these people again. For all I know they never sent anything.

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By Chamoisee Gibbon on October 14, 2011 Verified by Guest

Lage selection of Jewelry display, Very good items.

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By Samantha Thom on June 8, 2021 Verified by Google

f I could leave a 0 star review, I would. I have never taken the time out of my day to leave a bad review; but Zakka Canada will be the first.

I have been a customer of Zakka Canada for over 3 years. I usually order linen pouches with my logo printed on them... I ordered 3000 last time- and about 75% of them were damaged. The ink bled everywhere, the color of the ink was way off, the logos were not straight, etc, etc. The quality of some of the pouches were even coming apart at the seams

I asked for a refund, or for Zakka to reprint the damaged bags. They replied "no refund on custom orders"... but what if the custom order was COMPLETELY not up to standards.

They finally agreed to examine them... So after I spent over 36 hours going through them, I sent only 1200 back.

It took 4 months for them to sort through, and on Friday I had an email saying that there was only 160 bags damaged and that they would refund me for $100.00. I paid over $1700 for my order. As a small business owner, I have been completely taken advantage of and this does not sit well.

I am in contact with other customers of Zakka that they have done this to in the past; and we are ready to file a class action lawsuit. I have saved all my emails, have many pictures of the damaged bags, and have logged every single hour of time spent on this.

If anyone else would like to join you can contact starlarox@hotmail.com

Write a Comment

By Maryne Guillon on December 3, 2020 Verified by Google

HORRIBLE EXPERIENCE AND CUSTOMER SERVICE - DAMAGED PRODUCTS, no acceptable solution found.
I ordered boxes that arrived all wet and damaged due to terrible storage conditions as the outside box of the shipment was dry and flawless. At less than a month from Xmas, when everyone is back order for the product I need to ship my products and run my business, Zakka asked me to send back the damaged products while having to wait for them to receive my package and then maybe - if the product is not back order on their end anymore (which it apparently is) - they would resend me an acceptable order. I can’t believe this is what this company has to offer in terms of customer service. I am now in big trouble with my business, I can’t ship all my products and have lost my money and a critical amount of time for my business. I would not encourage you to trust them for your business, too risky and too expensive in the end.

Write a Comment

By Crimson Mockingbird on September 12, 2019 Verified by Guest

Unprofessional. I purchased 100 cotton bags to use for packaging jewellery. They arrived smelling strongly of mold. When I called them to say they smelled like they had been in damp storage, the person told me "yes that's possible". Yet, their only "solution" was to suggest that I send them back at my expense, or drive for an hour to their store. So far this hasn't been resolved and it has taken enough time that I will not have the bags I need for a sales event. I will not do business with them again.

Write a Comment

By Canadianbusinessowner on June 5, 2015 Verified by Email

I have never had such poor costumer service in my life!! I ordered some products that should have been delivered 2 days later. Canada post has lost the product and Zakka Canada will not refund my money nor will they send me another package until Canada Post locates the missing item. I need the items for a store opening this Week and yet they will not deliver the promised item that I have paid for. I would rather drive 5 hours to pick up a package than deal with these people again. For all I know they never sent anything.

Write a Comment

By Chamoisee Gibbon on October 14, 2011 Verified by Guest

Lage selection of Jewelry display, Very good items.

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