By Broken0ne on October 22, 2015 Verified by Email

I bought a shower enclosure from Ak Trading. After little use of the shower, the roller on the door broke off. I called to get a replacement roller and I was told it would be $15. Good customer service would dictate that you replace the broken roller free of charge. However they do not seem to care about that after the sale has been made.

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By Reimar on November 6, 2013 Verified by Email

Beware! These people have a brutal return policy. Even new pieces are sold as Final Sale - no return or exchange. We paid $650 for shower doors that didn't fit. We had the unwrapped untouched pieces, but threw the cardboard cover out. When we tried an exchange for the same priced doors that did fit, the driver took both sets of doors. We have nothing for our $650 and Artur has both doors (minus some cardboard). No negotiation or even partial refund.

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By Violet Tyrannosaurus on September 21, 2013 Verified by Guest

BUYER'S BEWARE

The return policy of the store is horrible. I had to return/exchange a shower glass (worth $249 and was told it would cost additional $100 for exchange).They will charge a ridiculous fee for any exchange or return. Behavior of management is to fleece customers and to take advantage of the situation. Management has a careless attitude towards customer experience satisfaction.

Find yourself another Bathroom Showroom than dealing with this company.

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By Broken0ne on October 22, 2015 Verified by Email

I bought a shower enclosure from Ak Trading. After little use of the shower, the roller on the door broke off. I called to get a replacement roller and I was told it would be $15. Good customer service would dictate that you replace the broken roller free of charge. However they do not seem to care about that after the sale has been made.

Write a Comment

By Reimar on November 6, 2013 Verified by Email

Beware! These people have a brutal return policy. Even new pieces are sold as Final Sale - no return or exchange. We paid $650 for shower doors that didn't fit. We had the unwrapped untouched pieces, but threw the cardboard cover out. When we tried an exchange for the same priced doors that did fit, the driver took both sets of doors. We have nothing for our $650 and Artur has both doors (minus some cardboard). No negotiation or even partial refund.

Write a Comment

By Violet Tyrannosaurus on September 21, 2013 Verified by Guest

BUYER'S BEWARE

The return policy of the store is horrible. I had to return/exchange a shower glass (worth $249 and was told it would cost additional $100 for exchange).They will charge a ridiculous fee for any exchange or return. Behavior of management is to fleece customers and to take advantage of the situation. Management has a careless attitude towards customer experience satisfaction.

Find yourself another Bathroom Showroom than dealing with this company.

Write a Comment