Maria jaggard salon
2.5 Listed In: Hair Salons and Stylists
By Terry Morrison on September 23, 2023 Verified by Facebook
They provide extremely poor quality hair systems, People should be aware. The photo is taken 5 months after forking out $ 2,500.00
https://www.yelp.ca/biz/maria-jaggard-salon-langley
By Terry Morrison on July 1, 2023 Verified by Google
I have been wearing a men's hair system for over 30 years, the last 10 as a client of Maria Jaggard Salon. Up until the last 2 hair systems which started in May 2021, everything was satisfactory. I did not make an issue from the purchase in May 2021, I should have. I have never seen a hair system lose this amount of hair over a 2 year period. I stayed with Maia Jaggard and purchased a new hair system in February 2023. 3 months later this hair system is losing hair as well in the front and needs a serious repair. Maria offered to have it repaired for free but I do not have a backup system to wear during the repair. What do you do for 4 months? In 30 years I have never had a backup hair system. A quality hair system should never require a serious repair in 3 months. It's not the brush, shampoo, and conditioner or abused. It's the product.
Regarding the thinness across the front Maria replied: They do tie hair lighter across the front and they normally only guarantee any problems up to 1 month after it was delivered. I have never in 30 years had a hair system that is lighter across the front.
I have decided to walk away as there manufacture cannot supply a quality product as per my photos from the last 2 hair systems over the last 2 years. A repair does not solve this issue. 2 very poor quality hair systems in 2 years! Fool me once shame on Maria Jaggard. Fool me twice shame on me.
The photos are shown on the link below.
Photos link: https://www.yelp.ca/biz/maria-jaggard-salon-langley
I was disappointed because it took 3 weeks for a response. (Jaggard Salon response below)
Our rep has a 2nd job and doesn't do this full time so he's doing his best to work with our salon. It took longer to get a response because our rep was out of the country on holiday with his family and responded back to me as soon as he came back and explained, so I will not punish him for not responding as people do go on holidays and also since this company is the only factory we now work and deal we try our best to work with them and not be petty with them. Who knows if the factories start to really become hard to work with then maybe it is time to shut down all the way. I do not know for how much longer I want to be in this Industry when I get a response like the one I get from you.
I just spent approximately $ 5,000.00 for 2 hair systems over the last 2 years. I would be furious and deeply concerned regarding the product the manufacture is providing. I never threatened or used any obscenities towards Jaggard Salon, but I was blunt and stated the facts which included photos. I questioned where your web site went as it is not there anymore. To my understanding they are working on it???
PS. The hair system that was purchased Feb. 2023 had to be sewn at the back because it would never tight on my scalp. I now have 2 little tabs that stick out through the top of the hair system. I feel like a devil that's balding at the front. Never in 30 years have I required a hair system to be sewn so it would sit tight on my scalp.
If you do have have a supporting customer then you do have have a business. Look at all the 1 star reviews below.
terrydmorrison2000@yahoo.ca
By Terry Morrison on June 13, 2023 Verified by Facebook
I have been wearing a men's hair system for over 30 years. The last 10 as a client of Maria Jaggard Salon. Up until the last 2 hair systems which started in May 2021, everything was satisfactory. I did not make an issue from the purchase in May 2021 even though I have never seen a hair system lose this amount of hair over a 2 year period. I stayed with Maia Jaggard and purchased a new hair system in February 2023. 3 months later this hair system is losing hair as well in the front and needs a serious repair. A quality hair system should never require a repair in 3 months. It's not the brush, shampoo, and conditioner or abused. It's the product. Maria offered to have it repaired for free but I do not have a backup system to wear during the repair. I have decided to walk away as there manufacture cannot supply a quality product as per my photos from the last 2 hair systems over the last 2 years. A repair does not solve this issue. The photos are shown on the link below.
Photos link:
https://www.yelp.ca/biz_photos/maria-jaggard-salon-langley
I was disappointed because it took 3 weeks for a response. (Jaggard Salon response below)
Our rep has a 2nd job and doesn't do this full time so he's doing his best to work with our salon. It took longer to get a response because our rep was out of the country on holiday with his family and responded back to me as soon as he came back and explained, so I will not punish him for not responding as people do go on holidays and also since this company is the only factory we now work and deal we try our best to work with them and not be petty with them. Who knows if the factories start to really become hard to work with then maybe it is time to shut down all the way. I do not know for how much longer I want to be in this Industry when I get a response like the one I get from you.
I just spent approximately $ 5,000.00 for 2 hair systems over the last 2 years. I would be furious and deeply concerned regarding the product the manufacture is providing. I never threatened or used any obscenities towards Jaggard Salon, but I was blunt and stated the facts which included photos.
I questioned where your web site went as it is not there anymore. To my understanding they are working on it.
terry dmorrison2000@yahoo.ca
By cnicole on March 2, 2019 Verified by Email
Maria Jaggard's product is very high quality, good value and has responsive service. Before I found Maria Jaggard Salon I wasted so much money on hair. I had a system from Pacific Hair Downtown Vancouver which was similar in cost (maintenance of the Pacific Hair system was much more expensive) but the system at Pacific Hair was so poor quality, it only last 2.5 months (in comparison, 2 years later I still have my system from Maria Jaggard) and they took no responsibility for the quality of the product. Maria Jaggard Salon provides high quality service, a high quality product and stands by their product. When I showed them my system from Pacific Hair, they told me if my system looked like that in 2.5 months, they would give me my money back. I have been a customer for 2 years and counting.
By Cordovan Mammal on August 30, 2016 Verified by Guest
I would like to see a forum where we could have an honest discussion about the products not just the service or interchange between personalities. Has anyone compared hair pieces/wigs locally, say from DuBrule, Maria Jaggard, Maxine's etc.etc.? Not everyone has the same interactions with people - so let's focus on product. I want to know who does the best job of matching your existing hair colour and TEXTURE. What have been your successes and failures? Is there such a forum. In all fairness it should not be on Maria's site.
By RonJamie on February 29, 2016 Verified by Email
I have been a client of Maria Jaggard Salon for almost 10 years and purchased 4 hair systems from them over this time.
I can tell you that these are the most wonderful people you would ever meet.
I told them about the criticism of no longer taking clients who do not purchase systems from them and here's Maria's response: "We are a small niche business. I design every hair system myself for each individual who comes to our shop. We have many people who purchase machine-made, "off the rack" hair systems that do not fit them properly or use synthetic or sub-par hair. We have no idea what dye is used and if the wig changes colour - we can get blamed for it. I think I have the right to refuse to work on a wig that I didn't design myself. Unfortunately, we have had about 1 customer a year that we have a dispute with. That makes about 10 in the past 10 years. Of those, we have 2 who are constantly harassing us with fake reviews online. They make up an account and write something nasty which usually includes something about how it's better to buy a wig online. Or sometimes they call us rude and nasty. Or sometimes they accuse us of overcharging, etc"
I can tell you that in my experience, Maria is one of the kindest, sweetest people you'll ever meet. Her husband Brian is an amazing guy and very helpful to keep everything on track. Mitchell is their son and he's been involved in the business since he's 12 years old. You won't find a more caring or committed family and it's really awful that a few bad apples have the ability to unfairly damage their reputation anonymously online.
By Maria jaggard salon
RonJamie, your comment reflects exactly what I was concerned about. I stated that as a long time client of Maria's, her husband suddenly started to refuse to my business because I was not interested in buying his system. Yes, they do have the right to do that. But, as I stated in my review, this took me by surprise because I was a loyal customer for many years. I was surprised they suddenly were refusing my business after years of loyalty and NO PROBLEMS. This was hurtful. Buying and maintaining a hair system is a private affair - at least for me - and being turned away after years of being a loyal client really shook me. This is not a fake review, or a harrassing review. This is my truthful account of what happened to me as their client. I never had any kind of dispute with them, and I never accused them of overcharging, or any of the other allegations made here. All I said was I was a loyal customer for years, and then suddenly got turned away. I am not a "bad apple". I am a woman suffering hair loss who is again looking for a trustworthy stylist who can help maintain my hair system without pressuring me to buy something I do not want. As I said above, "RonJamie", you should spend your time examining your business practices rather than attacking an honest client sharing a true and painful experience for the benefit of others who might share my circumstances.
By Mischief on January 29, 2016 Verified by Email
I was a client of Maria's for several years, and always enjoyed seeing her. She was pleasant, cheerful, friendly, and funny. I purchased my system elsewhere but always trusted Maria to cut it for me and she did a great job.
One day I contacted Brian (her husband and business partner) for an appointment, and he informed me that I was no longer welcome as a client because I wasn't buying my systems through him. He said that he couldn't trust me not to ruin his thousand dollar scissors with sub-par hair systems. (There was absolutely no reason for him to say this.)
I have no idea why Brian suddenly decided I wasn't a worthy client, but it was hurtful. For those who wear hair systems, you know it is a difficult and vulnerable thing to find someone you trust to help you maintain it. To be given the boot because you aren't spending enough money is just disrespectful and rude. I don't know why Brian suddenly thinks my dollars aren't good enough, but I'm utterly disgusted with him and his treatment. He often made me uncomfortable when I was having my hair done by Maria because he exercised no discretion about barging into the room and walking in and out during my appointments. I am a private person who does not enjoy showing off my hair loss to people, and having Brian wander through the room always felt like an invasion of privacy. Once during an appointment, Maria's son and daughter in law wandered through as well. I felt like I was on display. Embarrassing.
As a client of Maria's I always enjoyed her personality and kindness in spite of the intrusions. However, I never enjoyed having to deal with Brian. He often tried to push me into buying one of his systems (which simply did not suit my needs) and he made me feel uncomfortable. I will miss seeing Maria but I won't miss seeing him!
To potential clients, I believe Maria is a talented stylist, but her husband is the one making the decisions, so I encourage caution before growing dependant on Maria's services. He may decide to cut you off.
* EDITED TO ADD *
Since writing this initial review, a "client" of Maria Jaggad Salon has been accusing me of writing fake reviews and of being a "nut". I am not the client Brian has accused of barging into his shop without an appointment. I know nothing about this woman's experience, although I have read her review. My experience was completely different. I was always happy with Maria's cuts until her husband gave me the boot for not buying the system they sell. Frankly I think the system they sell is awful looking. :( They have accused me of stalking them online with my negative reviews, when in fact all I have done is exercise my right to share my opinion. Brian is the one doing the stalking, responding to my reviews as a fake customer who just happens to know everything about their family, business, and policies. Brian, why don't you go write a new business plan that doesn't include insulting and offending your loyal customers? Why don't you go write a new business plan that doesn't include parading your family and dog through an area that is supposed to be private and discreet? Why don't you write a business plan that doesn't include making loyal customers feel uncomfortable and harrassed?
By Maria jaggard salon
As a long-time client of Maria Jaggard Salon, I can tell you that this review is extremely unfair. This writer was a "nut" who would barge into their shop without an appointment. I've been in their shop more than 100X in almost 10 years and I can tell you that they value every client and are extremely sensitive to our privacy. Brian is the first one to meet every client and we feel lucky to have the Jaggard team on our side.
By Maria jaggard salon
RonJamie, I am not the client you refer to. I have never "barged" into Maria's house without an appointment. You are referring to someone else. I was also a long time client of Maria's when Brian cut me off for not buying his system. You seem to have a vested interest in selling this business, which makes me wonder if you are really a client or someone more closely connected with the business. Since you seem to be very close to Brian and Maria perhaps your time would be better spend examining the business practice of turning away long time, loyal customers.
By clairrb66 on April 10, 2015 Verified by Email
I was a client of Maria's for one year. I purchased a new system from another company. I showed her a photograph of my old hair system and asked that my new system be cut the same. She cut my new hair system about 2 inches shorter than the picture she was shown. I debated whether or not to tell her I was disappointed as I suspected that she would not deal professionally with a complaint/concern. I had heard her make fun of a client before when he was upstairs and I was downstairs getting my hair cut.. I sent and email stating that I was very happy with my colour but that I was frustrated as the wig was cut much shorter that the picture I has shown her. I did not ask for any compensation rather I just wanted her to know that I was frustrated. Brian wrote back and said that he hoped I found another hairdresser that cared as much as Maria did. I had NEVER complained before this incident. I sent emails to ask for further response and to see if I could see her again and the salon emailed back that they would no longer accept me as a client. I asked to talk with someone from the salon but I did not get a response Finally after waiting over a month I went to the salon and asked for clarification. I was first told from her son that she has never had a complaint before and then was told that they maybe had one or two complaints a year. I was told to leave the salon when I asked to speak with her. I was shocked at the way she was reacting. It was dealing with an irrational child. I have never experienced such customer service. Her lack of professionalism was astounding. I have a debilitating chronic illness that has contributed to hair loss so this is especially difficult.
By Maria jaggard salon
I have read about 200 good reviews on their website and I can tell you from personal experience that Maria Jaggard Salon is probably the best place in North America to get a custom made wig. There's no way that Maria would cut a wig two inches shorter than requested. Once again you have a person complaining who purchased a wig from somewhere else. It's people like this that forced Maria to stop accepting work from other shops.
By Brown Butterfly on August 25, 2013 Verified by Guest
I'm not sure if they truly realize what they do for people. For years going out in public has made me want to hide and it's been hard many times to keep a smiling face for family and friends when I was feeling defeated! I would be tired at the end of the day from the emotional exhaustion. It seems like something so silly such as what your hair looks like it shouldn't be a big problem for a person, but it is a very big, life-altering problem for many people. It can drastically change your quality of life. My self image has slowly deteriorated over the years strand by strand as more hair fell out and nothing showed up to replace it. I've hated having my picture taken for years. My self-esteem and confidence have practically died and I just haven't felt like myself.
After only a few days of having my system I can already feel my confidence and happiness coming back. I found happiness without the system but now I have it, I am totally ROCKING IT! I am like a super hottieee!!!
I already feel more capable to conquer whatever life has to throw at me. Maria and her team provided me with the support that I needed to help find strength again. I feel fully geared now to face the world and medical school. Now that I am beginning to love myself again I will be able to provide and exponentially greater amount of love and care to my patients. I needed help to treat myself first before I could treat others.
Thank you Maria Jaggard Salon - Maria, Brian and Mitchell for what you have given back to me and to so many other people out there!
By Terry Morrison on September 23, 2023 Verified by Facebook
They provide extremely poor quality hair systems, People should be aware. The photo is taken 5 months after forking out $ 2,500.00
https://www.yelp.ca/biz/maria-jaggard-salon-langley
By Terry Morrison on July 1, 2023 Verified by Google
I have been wearing a men's hair system for over 30 years, the last 10 as a client of Maria Jaggard Salon. Up until the last 2 hair systems which started in May 2021, everything was satisfactory. I did not make an issue from the purchase in May 2021, I should have. I have never seen a hair system lose this amount of hair over a 2 year period. I stayed with Maia Jaggard and purchased a new hair system in February 2023. 3 months later this hair system is losing hair as well in the front and needs a serious repair. Maria offered to have it repaired for free but I do not have a backup system to wear during the repair. What do you do for 4 months? In 30 years I have never had a backup hair system. A quality hair system should never require a serious repair in 3 months. It's not the brush, shampoo, and conditioner or abused. It's the product.
Regarding the thinness across the front Maria replied: They do tie hair lighter across the front and they normally only guarantee any problems up to 1 month after it was delivered. I have never in 30 years had a hair system that is lighter across the front.
I have decided to walk away as there manufacture cannot supply a quality product as per my photos from the last 2 hair systems over the last 2 years. A repair does not solve this issue. 2 very poor quality hair systems in 2 years! Fool me once shame on Maria Jaggard. Fool me twice shame on me.
The photos are shown on the link below.
Photos link: https://www.yelp.ca/biz/maria-jaggard-salon-langley
I was disappointed because it took 3 weeks for a response. (Jaggard Salon response below)
Our rep has a 2nd job and doesn't do this full time so he's doing his best to work with our salon. It took longer to get a response because our rep was out of the country on holiday with his family and responded back to me as soon as he came back and explained, so I will not punish him for not responding as people do go on holidays and also since this company is the only factory we now work and deal we try our best to work with them and not be petty with them. Who knows if the factories start to really become hard to work with then maybe it is time to shut down all the way. I do not know for how much longer I want to be in this Industry when I get a response like the one I get from you.
I just spent approximately $ 5,000.00 for 2 hair systems over the last 2 years. I would be furious and deeply concerned regarding the product the manufacture is providing. I never threatened or used any obscenities towards Jaggard Salon, but I was blunt and stated the facts which included photos. I questioned where your web site went as it is not there anymore. To my understanding they are working on it???
PS. The hair system that was purchased Feb. 2023 had to be sewn at the back because it would never tight on my scalp. I now have 2 little tabs that stick out through the top of the hair system. I feel like a devil that's balding at the front. Never in 30 years have I required a hair system to be sewn so it would sit tight on my scalp.
If you do have have a supporting customer then you do have have a business. Look at all the 1 star reviews below.
terrydmorrison2000@yahoo.ca
By Terry Morrison on June 13, 2023 Verified by Facebook
I have been wearing a men's hair system for over 30 years. The last 10 as a client of Maria Jaggard Salon. Up until the last 2 hair systems which started in May 2021, everything was satisfactory. I did not make an issue from the purchase in May 2021 even though I have never seen a hair system lose this amount of hair over a 2 year period. I stayed with Maia Jaggard and purchased a new hair system in February 2023. 3 months later this hair system is losing hair as well in the front and needs a serious repair. A quality hair system should never require a repair in 3 months. It's not the brush, shampoo, and conditioner or abused. It's the product. Maria offered to have it repaired for free but I do not have a backup system to wear during the repair. I have decided to walk away as there manufacture cannot supply a quality product as per my photos from the last 2 hair systems over the last 2 years. A repair does not solve this issue. The photos are shown on the link below.
Photos link:
https://www.yelp.ca/biz_photos/maria-jaggard-salon-langley
I was disappointed because it took 3 weeks for a response. (Jaggard Salon response below)
Our rep has a 2nd job and doesn't do this full time so he's doing his best to work with our salon. It took longer to get a response because our rep was out of the country on holiday with his family and responded back to me as soon as he came back and explained, so I will not punish him for not responding as people do go on holidays and also since this company is the only factory we now work and deal we try our best to work with them and not be petty with them. Who knows if the factories start to really become hard to work with then maybe it is time to shut down all the way. I do not know for how much longer I want to be in this Industry when I get a response like the one I get from you.
I just spent approximately $ 5,000.00 for 2 hair systems over the last 2 years. I would be furious and deeply concerned regarding the product the manufacture is providing. I never threatened or used any obscenities towards Jaggard Salon, but I was blunt and stated the facts which included photos.
I questioned where your web site went as it is not there anymore. To my understanding they are working on it.
terry dmorrison2000@yahoo.ca
By cnicole on March 2, 2019 Verified by Email
Maria Jaggard's product is very high quality, good value and has responsive service. Before I found Maria Jaggard Salon I wasted so much money on hair. I had a system from Pacific Hair Downtown Vancouver which was similar in cost (maintenance of the Pacific Hair system was much more expensive) but the system at Pacific Hair was so poor quality, it only last 2.5 months (in comparison, 2 years later I still have my system from Maria Jaggard) and they took no responsibility for the quality of the product. Maria Jaggard Salon provides high quality service, a high quality product and stands by their product. When I showed them my system from Pacific Hair, they told me if my system looked like that in 2.5 months, they would give me my money back. I have been a customer for 2 years and counting.
By Cordovan Mammal on August 30, 2016 Verified by Guest
I would like to see a forum where we could have an honest discussion about the products not just the service or interchange between personalities. Has anyone compared hair pieces/wigs locally, say from DuBrule, Maria Jaggard, Maxine's etc.etc.? Not everyone has the same interactions with people - so let's focus on product. I want to know who does the best job of matching your existing hair colour and TEXTURE. What have been your successes and failures? Is there such a forum. In all fairness it should not be on Maria's site.
By RonJamie on February 29, 2016 Verified by Email
I have been a client of Maria Jaggard Salon for almost 10 years and purchased 4 hair systems from them over this time.
I can tell you that these are the most wonderful people you would ever meet.
I told them about the criticism of no longer taking clients who do not purchase systems from them and here's Maria's response: "We are a small niche business. I design every hair system myself for each individual who comes to our shop. We have many people who purchase machine-made, "off the rack" hair systems that do not fit them properly or use synthetic or sub-par hair. We have no idea what dye is used and if the wig changes colour - we can get blamed for it. I think I have the right to refuse to work on a wig that I didn't design myself. Unfortunately, we have had about 1 customer a year that we have a dispute with. That makes about 10 in the past 10 years. Of those, we have 2 who are constantly harassing us with fake reviews online. They make up an account and write something nasty which usually includes something about how it's better to buy a wig online. Or sometimes they call us rude and nasty. Or sometimes they accuse us of overcharging, etc"
I can tell you that in my experience, Maria is one of the kindest, sweetest people you'll ever meet. Her husband Brian is an amazing guy and very helpful to keep everything on track. Mitchell is their son and he's been involved in the business since he's 12 years old. You won't find a more caring or committed family and it's really awful that a few bad apples have the ability to unfairly damage their reputation anonymously online.
By Maria jaggard salon
RonJamie, your comment reflects exactly what I was concerned about. I stated that as a long time client of Maria's, her husband suddenly started to refuse to my business because I was not interested in buying his system. Yes, they do have the right to do that. But, as I stated in my review, this took me by surprise because I was a loyal customer for many years. I was surprised they suddenly were refusing my business after years of loyalty and NO PROBLEMS. This was hurtful. Buying and maintaining a hair system is a private affair - at least for me - and being turned away after years of being a loyal client really shook me. This is not a fake review, or a harrassing review. This is my truthful account of what happened to me as their client. I never had any kind of dispute with them, and I never accused them of overcharging, or any of the other allegations made here. All I said was I was a loyal customer for years, and then suddenly got turned away. I am not a "bad apple". I am a woman suffering hair loss who is again looking for a trustworthy stylist who can help maintain my hair system without pressuring me to buy something I do not want. As I said above, "RonJamie", you should spend your time examining your business practices rather than attacking an honest client sharing a true and painful experience for the benefit of others who might share my circumstances.
By Mischief on January 29, 2016 Verified by Email
I was a client of Maria's for several years, and always enjoyed seeing her. She was pleasant, cheerful, friendly, and funny. I purchased my system elsewhere but always trusted Maria to cut it for me and she did a great job.
One day I contacted Brian (her husband and business partner) for an appointment, and he informed me that I was no longer welcome as a client because I wasn't buying my systems through him. He said that he couldn't trust me not to ruin his thousand dollar scissors with sub-par hair systems. (There was absolutely no reason for him to say this.)
I have no idea why Brian suddenly decided I wasn't a worthy client, but it was hurtful. For those who wear hair systems, you know it is a difficult and vulnerable thing to find someone you trust to help you maintain it. To be given the boot because you aren't spending enough money is just disrespectful and rude. I don't know why Brian suddenly thinks my dollars aren't good enough, but I'm utterly disgusted with him and his treatment. He often made me uncomfortable when I was having my hair done by Maria because he exercised no discretion about barging into the room and walking in and out during my appointments. I am a private person who does not enjoy showing off my hair loss to people, and having Brian wander through the room always felt like an invasion of privacy. Once during an appointment, Maria's son and daughter in law wandered through as well. I felt like I was on display. Embarrassing.
As a client of Maria's I always enjoyed her personality and kindness in spite of the intrusions. However, I never enjoyed having to deal with Brian. He often tried to push me into buying one of his systems (which simply did not suit my needs) and he made me feel uncomfortable. I will miss seeing Maria but I won't miss seeing him!
To potential clients, I believe Maria is a talented stylist, but her husband is the one making the decisions, so I encourage caution before growing dependant on Maria's services. He may decide to cut you off.
* EDITED TO ADD *
Since writing this initial review, a "client" of Maria Jaggad Salon has been accusing me of writing fake reviews and of being a "nut". I am not the client Brian has accused of barging into his shop without an appointment. I know nothing about this woman's experience, although I have read her review. My experience was completely different. I was always happy with Maria's cuts until her husband gave me the boot for not buying the system they sell. Frankly I think the system they sell is awful looking. :( They have accused me of stalking them online with my negative reviews, when in fact all I have done is exercise my right to share my opinion. Brian is the one doing the stalking, responding to my reviews as a fake customer who just happens to know everything about their family, business, and policies. Brian, why don't you go write a new business plan that doesn't include insulting and offending your loyal customers? Why don't you go write a new business plan that doesn't include parading your family and dog through an area that is supposed to be private and discreet? Why don't you write a business plan that doesn't include making loyal customers feel uncomfortable and harrassed?
By Maria jaggard salon
As a long-time client of Maria Jaggard Salon, I can tell you that this review is extremely unfair. This writer was a "nut" who would barge into their shop without an appointment. I've been in their shop more than 100X in almost 10 years and I can tell you that they value every client and are extremely sensitive to our privacy. Brian is the first one to meet every client and we feel lucky to have the Jaggard team on our side.
By Maria jaggard salon
RonJamie, I am not the client you refer to. I have never "barged" into Maria's house without an appointment. You are referring to someone else. I was also a long time client of Maria's when Brian cut me off for not buying his system. You seem to have a vested interest in selling this business, which makes me wonder if you are really a client or someone more closely connected with the business. Since you seem to be very close to Brian and Maria perhaps your time would be better spend examining the business practice of turning away long time, loyal customers.
By clairrb66 on April 10, 2015 Verified by Email
I was a client of Maria's for one year. I purchased a new system from another company. I showed her a photograph of my old hair system and asked that my new system be cut the same. She cut my new hair system about 2 inches shorter than the picture she was shown. I debated whether or not to tell her I was disappointed as I suspected that she would not deal professionally with a complaint/concern. I had heard her make fun of a client before when he was upstairs and I was downstairs getting my hair cut.. I sent and email stating that I was very happy with my colour but that I was frustrated as the wig was cut much shorter that the picture I has shown her. I did not ask for any compensation rather I just wanted her to know that I was frustrated. Brian wrote back and said that he hoped I found another hairdresser that cared as much as Maria did. I had NEVER complained before this incident. I sent emails to ask for further response and to see if I could see her again and the salon emailed back that they would no longer accept me as a client. I asked to talk with someone from the salon but I did not get a response Finally after waiting over a month I went to the salon and asked for clarification. I was first told from her son that she has never had a complaint before and then was told that they maybe had one or two complaints a year. I was told to leave the salon when I asked to speak with her. I was shocked at the way she was reacting. It was dealing with an irrational child. I have never experienced such customer service. Her lack of professionalism was astounding. I have a debilitating chronic illness that has contributed to hair loss so this is especially difficult.
By Maria jaggard salon
I have read about 200 good reviews on their website and I can tell you from personal experience that Maria Jaggard Salon is probably the best place in North America to get a custom made wig. There's no way that Maria would cut a wig two inches shorter than requested. Once again you have a person complaining who purchased a wig from somewhere else. It's people like this that forced Maria to stop accepting work from other shops.
By Brown Butterfly on August 25, 2013 Verified by Guest
I'm not sure if they truly realize what they do for people. For years going out in public has made me want to hide and it's been hard many times to keep a smiling face for family and friends when I was feeling defeated! I would be tired at the end of the day from the emotional exhaustion. It seems like something so silly such as what your hair looks like it shouldn't be a big problem for a person, but it is a very big, life-altering problem for many people. It can drastically change your quality of life. My self image has slowly deteriorated over the years strand by strand as more hair fell out and nothing showed up to replace it. I've hated having my picture taken for years. My self-esteem and confidence have practically died and I just haven't felt like myself.
After only a few days of having my system I can already feel my confidence and happiness coming back. I found happiness without the system but now I have it, I am totally ROCKING IT! I am like a super hottieee!!!
I already feel more capable to conquer whatever life has to throw at me. Maria and her team provided me with the support that I needed to help find strength again. I feel fully geared now to face the world and medical school. Now that I am beginning to love myself again I will be able to provide and exponentially greater amount of love and care to my patients. I needed help to treat myself first before I could treat others.
Thank you Maria Jaggard Salon - Maria, Brian and Mitchell for what you have given back to me and to so many other people out there!
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Maria jaggard salon 2.5 out of 5.0 based on 9 user reviews.
Maria jaggard salon
6820 199A St., Langley, BC
6820 199A St., Langley, BC