By oleg berson on July 24, 2022 Verified by Email

All 3 veterinarians at this location failed to tell me that my puppy has ear infection (yeast infection) and other types of infections in his ear. We felt like something was wrong when he kept scratching his ears non stop for long duration of the time, ear was red and strong odor was emitting from his ear. He is 5 months old now. One of those veterinarians suggested to buy their medicated shampoo and apply to the skin. Other vet to wipe the ears. The third veterinarian said my puppy was "healthy - nothing wrong with ear". Guys, if you don't know just say it. We all make mistakes and we can't all know the answer. If you don't know - just say that you don't know. I will be calling your office to get some answers on Monday. Anyway I got my confirmation with another nearby vet place, 10 min walking distance away from these guys. I took action because my groomer told me " hey guys, did you know your puppy has ear infection". She is not a veterinarian and yet she knew exactly what it was. So we took the puppy to other vet and they confirmed and gave us medication for his ears.

Btw I am going to file complaint with CVBC that oversee veterinarians in British Columbia. Are you even licensed?

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By mike1978 on October 28, 2011 Verified by Email

I love this place! They are so friendly and nice to my dogs. I had an emergency situation and they took me without an appointment and didn't give me any hassle about it. They saw my dog immediately .The staff is also great. I would definitely recommend them to anyone looking for a good vet.

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By oleg berson on July 24, 2022 Verified by Email

All 3 veterinarians at this location failed to tell me that my puppy has ear infection (yeast infection) and other types of infections in his ear. We felt like something was wrong when he kept scratching his ears non stop for long duration of the time, ear was red and strong odor was emitting from his ear. He is 5 months old now. One of those veterinarians suggested to buy their medicated shampoo and apply to the skin. Other vet to wipe the ears. The third veterinarian said my puppy was "healthy - nothing wrong with ear". Guys, if you don't know just say it. We all make mistakes and we can't all know the answer. If you don't know - just say that you don't know. I will be calling your office to get some answers on Monday. Anyway I got my confirmation with another nearby vet place, 10 min walking distance away from these guys. I took action because my groomer told me " hey guys, did you know your puppy has ear infection". She is not a veterinarian and yet she knew exactly what it was. So we took the puppy to other vet and they confirmed and gave us medication for his ears.

Btw I am going to file complaint with CVBC that oversee veterinarians in British Columbia. Are you even licensed?

Write a Comment

By mike1978 on October 28, 2011 Verified by Email

I love this place! They are so friendly and nice to my dogs. I had an emergency situation and they took me without an appointment and didn't give me any hassle about it. They saw my dog immediately .The staff is also great. I would definitely recommend them to anyone looking for a good vet.

Write a Comment