By pajot ian on June 3, 2026 Verified by Google Access Mini-Storage Ltd

I currently rent storage from this location. 2 months ago I needed an extra unit & was told I had to pay on Saturday as noone would be there on Sunday because the entire staff gets Sunday off. Never heard of this at any storage facility, ever. Therefore I had to rent a unit without seeing it. When I arrived I quickly learnt the actual reason the unit was slightly cheaper was that it had the smell of rotting flesh which was not disclosed to me. I had no choice but to empty the 20ft UHaul Truck full of my personal belongings into the unit with no opportunity to change units.

Next. April 23rd, I called & inquired what would happen if I was late on paying for 1 of 2 storages that I rent. I was told there would be a 15$ charge per week. I paid for my more expensive storage & figured I could pay my second storage within the first week of May.

On May 5th I pulled into the location. I park & decided to get a coffee at the nearby 7 eleven. When I go to leave the facility my code does not work. I tried again, doesn’t work. I realize I am now locked out of the facility & locked in the fenced in area. I’m pretty ticked off now as this shouldn’t be happening. I call the number online & am redirected to another location & the employee on the phone tells me that after 5 days late you lose access to your storage (pretty ironic)
Something I’ve never seen happen within five days of paying late but which I specifically inquired about. I’m pretty livid as the incompetency of staff got me locked into this situation. Next, the manager shows up and is oddly trying to get my attention so I hang up the phone & explain to her the situation (first time I’ve ever seen her in 6 months renting) She is clearly upset herself that I’m pissed (which I apologized for) and gives me a temporary code & assures me they’ll do better…

Next day, I go to pay my bill. I’ve dealt with this employee before, but that day he was staring at me in an inappropriate way. Coincidence?

A couple days later. I’m at my unit & the manager comes stomping in and walks directly by my unit (I’m outside of the unit ) whilst not saying anything at all to me & has an aggressive manner & look about her (note that I’ve never seen her here before until the previous time) Definitely not the “reassuring, smiling” person from a couple days previous. Strange?

So, long story short, the staff are more than willing to botch numerous situations for their customers & then when you get upset and point it out, begin to, well, you figure it out.

Now I’ll have to find a new storage facility as I no longer trust the staff or company any longer.

Edit: I was told the discounted unit was discounted because it had stains on the floor. When I arrived it smelt terrible which was not disclosed. You were not the employee I dealt with and now you’re making up a story. Again, wrong way to deal with the situation.

Also, your staff did not tell me that I would be locked out of the facility within 5 days late when I specifically inquired weeks ahead of time. That’s the problem. If I had been properly notified I could have handled the situation appropriately.

And you are free to close on Sundays. But, as I showed up the next day (Sunday) after complaining about the closure on Sundays. I was stuck with a foul smelling unit because there was no staff on Sunday.

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By Brandon Cruze on January 30, 2026 Verified by Google Access Mini-Storage Ltd

Excellent facilities, that are clean and well run. Rates are good, and I found them better than other places like U-Lock and Cache 21. U-lock had a bad mouse problem and Cache doesn’t have elevators. I’m happy here!

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By Tom Thomas on September 21, 2023 Verified by Google Access Mini-Storage Ltd

This is THE place to store things that are important to you. It is very clean and excellently maintained. The staff is competent and friendly. My expectations were greatly exceeded.

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By Andrea Hoffmann on December 4, 2019 Verified by Google Access Mini-Storage Ltd

Facility is pretty clean and has good access. Don’t bother dealing with the GM, I’ve never met anyone so rude, no such thing as customer service with him. But the rest of the staff has been nice and helpful so that kept me around.

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By scoobyproof on June 3, 2019 Verified by Google Access Mini-Storage Ltd

I was scrambling around trying figure out how I would down size both my brother and mom and move at the same time. I knew it was going to take time. I ended up using the unit for about a year and a half. I'm glad I did because it wouldn't of been possible otherwise. I unpacked everything and it is fresh just like I packed it on day one. This really helped me so much. I will use them again when I need it in the future. This place is so clean. Arron and Diane really care about setting you up so you can put your things away and, know they will be secured. It's one less thing to worry about.

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By Rick Dool on April 12, 2018 Verified by Google Access Mini-Storage Ltd

I've been in to Access Mini Storage many times. I have always been treated with kindness and respect from their friendly staff. The facility is meticulously clean. Gregg is very easy to talk to and very accommodating to any of my needs. Thanks for a great experience. I wouldn't hesitate to use them for any of my storage needs in the future.

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By Sam McGee on March 28, 2018 Verified by Google Access Mini-Storage Ltd

I've been a customer twice.

Vedder Road location is a pleasure to deal with. Never any issues. I've always been treated with respect there, and found staff to be reasonable when dealing with any issues that arise.

Greg at the Storey Avenue location is an absolute nightmare. Condescending, patronizing, and difficult to reason with, he appears to be too busy power tripping over rules to actually rent out a unit . He's quickly alienating a former good customer trying to do return business. No customer loyalty whatsoever.

When I previously rented, I had one late payment in over two years of renting. I was charged a late fee. No complaints, understandable and reasonable. Unreasonable was a late fee of over 50% the monthly rental price on an invoice less than 30 days past due. $58 invoice, $31 late fee. It was negotiated down to a slightly more reasonable $15/~25%, but in the process I was treated like a deliquent by Greg, over one late payment after two years of being a customer without issue. I took my business away the following month purely on principal and downsized.

Now, I find myself needing storage again. I went to the Storey Avenue location at 5pm, and was told by Greg they don't sign up new rentals after 5pm. I said I was a previous customer and had my own lock, shouldn't be a big deal or take long. He reluctantly agreed to do it. I presented my passport as ID, which he didn't want to accept. Instead, he asked to see my broken driver's licence (it cracked along the top by the magnetic stripe and the top half is missing), asked for my DL number because it wasn't visible on the broken licence, and was prepared to accept that as ID... but not the passport, an officially recognized form of identification worldwide. I continue filling out the application, only to be told there's an additional issue regarding the type of credit card I have... the exact same card I used regularly to pay rent for 2 years prior on time and in full (save the one instance i mentioned above). He argued with me over details that could easily be proven if he could find the paper record of my previous rental... which he couldn't find, even though I only moved out within the last three months.

For all intents and purposes, it appears that the Storey Avenue location is looking for reasons to not rent out units, and/or deliberately attempting to push business away. It shouldn't be that difficult to do repeat business with a company you have a good history/good track record with, yet here I sit writing this review while trying to do repeat business unsuccessfully thus far.

I've otherwise had no problem with the staff or facilities. Safe and secure storage as promised and I like the anonymity of the locks they use. It's the biggest reason I'm attempting to do business with them again in spite of the issues with the Storey Avenue location.

If these issues were resolved, I'd give this business and facility a 4 star rating without hesitation. Thanks.

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