By Mich Mango on June 22, 2016 Verified by Email

I will start by saying I have been a Long time loyal customer of Van Beek's Garden Center. I will follow up by saying that as a business owner mistakes happen... It's a part of doing business. As business owners all we can do is attempt to work with the client to rectify the situation.. Sometimes to everyone's satisfaction and sometimes maybe not.
After a recent delivery of limestone to my home by VanBeeks my driveway was damaged. I contacted VanBeeks immediately and sent photos of my damaged asphalt. I received a phone call later that day advising me that I had signed a paper which indicated that Vanbeeks was not liable for any damage past the city line. I replied that there Was no reason for the damage, the driver had plenty of room and it was driver error as he clearly did not assess the area properly and was negligent. I was told I would receive a phone call the following day after he spoke to the driver.
Not only did I NOT receive a return phone call but I called approximately 7 times and left messages. I was put on hold once for over 20 minutes and I never received ONE return call. I sent 6 emails and only received one reply to the very first one with a copy showing me my signature on the invoice.
I got a quote for $2800 to replace the driveway which is silly but truthfully the only way to make it perfect as it was prior to the damage. I know this option is not reasonable so i also got a quote for $850 plus Hst to PATCH the asphalt. As anyone knows a patch is just that.. I got a quote from a landscaper to cut out the damaged area and install paving stones. I would have to do the same cut out to the other side to have it match and this would cost me out of pocket. I emailed Vanbeeks the repair quote and requested that I would be willing to take $800 of product to repair the area. No response!
Finally... After over 2 weeks and ONLY because they delivered paving stones to my home and needed a signature they arrived at my door. I spoke to the owners son about the situation face to face. He responded again by saying I signed the paper... Which I did.. However I asked him that if the driver hit the gas instead of the brakes and drive through my house would that not be his fault? He responded by saying "oh that's different". After much discussion he said he would advise me in 24 hours what they could do. Honestly I wasn't going to hold my breathe.
Surprisingly, he did return my call the following day and I was offered $230 otherwise I could take them to court. Simple as that...
I'm absolutely shocked at not only how I was treated in this matter but how a company of such long history would not have the decency to return a phone call or email to discuss the situation with me. I truly believe they felt that I would just drop the issue..

Write a Comment

By Mich Mango on June 22, 2016 Verified by Email

I will start by saying I have been a Long time loyal customer of Van Beek's Garden Center. I will follow up by saying that as a business owner mistakes happen... It's a part of doing business. As business owners all we can do is attempt to work with the client to rectify the situation.. Sometimes to everyone's satisfaction and sometimes maybe not.
After a recent delivery of limestone to my home by VanBeeks my driveway was damaged. I contacted VanBeeks immediately and sent photos of my damaged asphalt. I received a phone call later that day advising me that I had signed a paper which indicated that Vanbeeks was not liable for any damage past the city line. I replied that there Was no reason for the damage, the driver had plenty of room and it was driver error as he clearly did not assess the area properly and was negligent. I was told I would receive a phone call the following day after he spoke to the driver.
Not only did I NOT receive a return phone call but I called approximately 7 times and left messages. I was put on hold once for over 20 minutes and I never received ONE return call. I sent 6 emails and only received one reply to the very first one with a copy showing me my signature on the invoice.
I got a quote for $2800 to replace the driveway which is silly but truthfully the only way to make it perfect as it was prior to the damage. I know this option is not reasonable so i also got a quote for $850 plus Hst to PATCH the asphalt. As anyone knows a patch is just that.. I got a quote from a landscaper to cut out the damaged area and install paving stones. I would have to do the same cut out to the other side to have it match and this would cost me out of pocket. I emailed Vanbeeks the repair quote and requested that I would be willing to take $800 of product to repair the area. No response!
Finally... After over 2 weeks and ONLY because they delivered paving stones to my home and needed a signature they arrived at my door. I spoke to the owners son about the situation face to face. He responded again by saying I signed the paper... Which I did.. However I asked him that if the driver hit the gas instead of the brakes and drive through my house would that not be his fault? He responded by saying "oh that's different". After much discussion he said he would advise me in 24 hours what they could do. Honestly I wasn't going to hold my breathe.
Surprisingly, he did return my call the following day and I was offered $230 otherwise I could take them to court. Simple as that...
I'm absolutely shocked at not only how I was treated in this matter but how a company of such long history would not have the decency to return a phone call or email to discuss the situation with me. I truly believe they felt that I would just drop the issue..

Write a Comment