By pativelez on February 7, 2017 Verified by Email

I purchased a wooden fireplace, new in the market ( Spartherm- Beautiful ++++ & highly efficient for heat) that required a lengthy import process. All along they kept me informed and when arrived, they went the extra mile to install during holidays! I have nothing but good opinion about their professionalism and service quality. A big 5 star for Derrick, who
did not loose patience with this demanding costumer!

Thank you guys for all your help!!!

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By Mrs. Rao Wallaby on January 14, 2015 Verified by Guest

I purchased an electric fireplace with the clear understanding that I would require installation also. The technician who came to install had some difficulty and in spite of spending considerable time was not successful in slotting the unit neatly and he left promising that he would inform the office and they would get back to me and that they will send another expert technician. Meanwhile, the day the technician came the company used my credit card (apparently they keep your credit card no. in their file) and took the balance amount (the fireplace cost was $600 and the company charged me another $600 for installation, which they were not successful in doing + taxes). I have called their Manager a number of times and although he promised me he will look into it and send someone to look into it, he never returned my calls nor sent anyone. Be very careful while doing business with this company. Another handyman slotted the unit nearly in its place by tinkering around and making some adjustments - so don't depend on this expert company.

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By pativelez on February 7, 2017 Verified by Email

I purchased a wooden fireplace, new in the market ( Spartherm- Beautiful ++++ & highly efficient for heat) that required a lengthy import process. All along they kept me informed and when arrived, they went the extra mile to install during holidays! I have nothing but good opinion about their professionalism and service quality. A big 5 star for Derrick, who
did not loose patience with this demanding costumer!

Thank you guys for all your help!!!

Write a Comment

By Mrs. Rao Wallaby on January 14, 2015 Verified by Guest

I purchased an electric fireplace with the clear understanding that I would require installation also. The technician who came to install had some difficulty and in spite of spending considerable time was not successful in slotting the unit neatly and he left promising that he would inform the office and they would get back to me and that they will send another expert technician. Meanwhile, the day the technician came the company used my credit card (apparently they keep your credit card no. in their file) and took the balance amount (the fireplace cost was $600 and the company charged me another $600 for installation, which they were not successful in doing + taxes). I have called their Manager a number of times and although he promised me he will look into it and send someone to look into it, he never returned my calls nor sent anyone. Be very careful while doing business with this company. Another handyman slotted the unit nearly in its place by tinkering around and making some adjustments - so don't depend on this expert company.

Write a Comment