By DjR WarDrums on May 29, 2026 Verified by Google Sentinel Storage Red Deer

I want to say a sincere thank you to the team at Sentinel Self-Storage, especially Julie, the manager.
Life has thrown me a few curveballs lately, and they were willing to work with me to help find a smaller storage unit so I could protect something very important to me — my record collection. That kindness and flexibility meant more than you probably realize.
Julie, thank you for being understanding, helpful, and genuinely awesome during a stressful time. Good customer service matters, but compassion matters even more.
Highly appreciated. Thank you so much. 🙏🎶

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By Eugene Yatsuk on April 8, 2026 Verified by Google Sentinel Storage Red Deer

Excellent service! The place is clean and warm. I’m very happy with my choice.
Highly recommend!

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By Steff Calderon on March 25, 2026 Verified by Google Sentinel Storage Red Deer

Rented a storage unit and it turned out to be too small. They were quick on getting us a bigger unit. The staff was great to deal with and the storage unit was really clean, well secured

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By Noah Marchand on March 25, 2026 Verified by Google Sentinel Storage Red Deer

Rihanna provided a streamlined process to help me with my storage needs, she was friendly and professional and very time efficient. I would recommend this outfit to anyone looking to use a storage unit!

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By Sabastien thompson on March 10, 2026 Verified by Google Sentinel Storage Red Deer

I have never had such an amazing experience with a rental facility in my life. Truly at every opportunity the team here were so helpful. This will be my go to contact for anything like this in future.

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By Captain APlayz on November 3, 2025 Verified by Google Sentinel Storage Red Deer

Very bad service, they were supposed to charge $119 but the receptionist charged $129. False advertisement, the storage is not for me, it's for my mother who is a senior. This is a rip off, charging seniors more than what you said you will charge. Very deceptive marketing.

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By Ciccio on October 10, 2025 Verified by Google Sentinel Storage Red Deer

I decided to clear the house of excess and found a deal with Sentinel Storage downtown Red Deer. They had a promotion of half off for the first three months, sounded like a great deal. I rented a 5 x 10 storage unit and had a little issue but they took great care of me and my concerns. Great business with a caring touch!

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By Lawson Hutchinson on October 1, 2025 Verified by Google Sentinel Storage Red Deer

Exceptional service when I dropped by to get a small unit . Very impressed by both the young ladies there. Even taught an old dog how to open the gate that wouldn't open because I couldn't follow printed easy to read instructions lol. I was never the smartest puppy . 😆 kudos on a job well done

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By Meshia Burry on August 29, 2025 Verified by Google Sentinel Storage Red Deer

Amazing customer service! We needed two units for moving our household, and needed storage for a short time. The ladies who helped me while I had movers moving my home were the most amazing and helpful that I could have asked for. They found me the absolute best deals for the 2 week storage stay I had, even brought waters out for my family while we decided to move our own things out. They were a bright spot in a hectic move, I can not recommend this place enough. I am so appreciative!

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By Mikhael Matviyets on August 26, 2025 Verified by Google Sentinel Storage Red Deer

I would like to make it very clear. First 4 weeks are not free by any means, very deceptive marketing. You will be paying an administrative fee regardless of size when opening up a storage unit. I paid $25+Tax. I believe this is a still a cheaper option then the 3 other companies I called. Sentinel storage monthly rates are ridiculous at $270 per month for a 10'x10' drive up unit. Other companies are $150-$190/month. Up front your paying $26.25 for 4 weeks. Get your stuff in and deal with it within a month then cancel.

Dealing with the online call center was a nightmare. It's located in Ottawa and I constantly hear chatting in the background and can barely hear the person I'm talking too. Overall poor service and very deceptive promotionional marketing. I would search around in the red deer area and try and get a free unit with no strings attached. Refund of an administrative fee would change my mind. Learn from my example.

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By Gemmo Agbayani on March 20, 2025 Verified by Google Sentinel Storage Red Deer

Staffs were very friendly and approachable; which is very much important in business ethics. It is such very important in dealing with costumers with different situation. Friendliness takes away grumpiness 😀. Kudos to your staffs at Red Deer, Alberta downtown area.

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By Chris Rolida on March 14, 2025 Verified by Google Sentinel Storage Red Deer

Jen and the team was so helpful today, best accommodating team have ever had for years and highly recommended if you are looking for a secured place to store your things

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By Ralph Wiber on February 7, 2025 Verified by Google Sentinel Storage Red Deer

Very efficient process. Staff super helpful and cheerful! I would definetly recommend Sentinel Storage Red Deer!

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By Terisa Brooks on January 23, 2025 Verified by Google Sentinel Storage Red Deer

They were very helpful and I appreciated everything that they did for me! I would highly recommend them again. Their facility was secure and easy to access!

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By Michelle C on January 16, 2025 Verified by Google Sentinel Storage Red Deer

Never a problem. From reserving the unit to emptying the unit. Affordable, clean and professional. Thanks again!

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By Greg Searles on January 12, 2025 Verified by Google Sentinel Storage Red Deer

Amazing service and great facilities. I use them repeatedly and always great to deal with.

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By Shawn Riviere on November 5, 2024 Verified by Google Sentinel Storage Red Deer

I was very happy with both people that helped me at the storage place pat and audra's they both were very friendly and helpful and helped me through everything, and I really appreciate that.
I would really recommend this place if you need somewhere to store stuff.

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By pat wilson on October 8, 2024 Verified by Google Sentinel Storage Red Deer

They were very responsive and accommodating when I needed storage at the last minute. The site is accessible and clean and staff are pleasant to deal with.

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By Leesha Hill on September 17, 2024 Verified by Google Sentinel Storage Red Deer

This review is for the amazing woman, Stephy ( I hope that's how she spelled her name).
She was my customer service advisor, who helped me with today's unit choice.
Not only was she incredibly knowledgeable, easy to understand, she was very professional.
She helped me pick out the right unit, had the address in seconds texted to me.. and I never had to worry about anything.
I wish more people hired good communicators like her, she did a very good job with helping me Today.

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By WS SL on September 5, 2024 Verified by Google Sentinel Storage Red Deer

Only reach out to them if you're prepared to overpay and rent from them. I contacted them on August 22nd for a quote (for a 5x5 or at most a 10x10). During the call, I clearly mentioned twice that I was just looking for a quote since I might be moving in November. I received an email response the same day, which I anticipated.

The next day, August 23rd, I received a voicemail from the local office asking when I’d like to schedule a tour. A tour? It’s literally just a steel box in an industrial park—I know what a storage unit looks like. Since I had already told the initial customer service rep that I was only looking for a quote, I chose to ignore the voicemail.

On August 31st, I received yet another voicemail, this time offering a larger unit, 10x18, even though I had clearly stated I was only interested in the smallest unit available. I’m just one older man in a one-bedroom apartment—I don’t need a space big enough to park a car. Initially, I ignored the voicemail again, but I figured the calls would keep coming, so I called back. There was no answer, just a machine asking for my name, number, and message. I left a brief 15-second message asking them to stop calling before the machine cut me off and hung up.

I called the main number again, and they addressed me by name, even though I hadn’t provided it (thanks to caller ID, I assume). I began explaining that I wanted the calls to stop, but the rep quickly interrupted and asked me to hold while he contacted the downtown location to inform them. After waiting on hold for 10 minutes, I eventually hung up.

Not long after leaving a voicemail and calling the main number to say I didn’t want any more calls from them, I received yet another email from the downtown office, this time offering a 10x18 unit for $333/month, plus $15 for insurance and tax. Sentinel Storage has a monopoly on storage facilities in Red Deer, so why are you charging such high prices, especially when you're clearly desperate to rent out units? I looked into your competitors and found the size I wanted for half the price of the $225+/month you initially quoted me for a unit that was too big anyway.

I might have considered renting from you, but now I’ll go out of my way not to. When someone calls asking for a quote, that’s usually all they’re looking for—they’re not trying to become your new best friend.

All I need is a 5x5 which you did not have any available - maybe you should given the number of single people in Red Deer being forced out of their apartments by insane rental hikes these days. After all of these calls and emails though I don't really want to rent a unit from you at all, not that you have what I need anyways. Perhaps you should lower your prices if you feel you have to hard sell a steel box to someone who isn't even planning to move for nearly 2 months.

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By Amalia Ripley on August 15, 2024 Verified by Google Sentinel Storage Red Deer

Great place for storage! Staff are very kind, also funny. (I cannot remember their names even though they told me a few times, sorry gals!)
Referred my dad to the storage facility as he needed to transfer some items & it was a simple process as well. 😊

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By Lloyd Joanisse on August 14, 2024 Verified by Google Sentinel Storage Red Deer

I was late 2 months on payments and though I was that late and they could have taken my belongings they decided to help me to get my stuff back which was giving me an offer that could not be refused I mean I owed over 1100 and only had to pay 100 and got everything back.
Now with that being said I can no longer use there services BUT that was to be expected, regardless of that they were there for me rather than against me. Thank you so much Centinal Storage as you guys are by far the best.

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By Mary Jean Santillan on July 21, 2024 Verified by Google Sentinel Storage Red Deer

Awesome service, friendly staff, and very knowledgeable .The manager is very nice. The facility is clean and your stuff is safe. I am so glad i got the 1month free promo. This place is highly recommended. Business with a heart.

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By Katherine M on July 10, 2024 Verified by Google Sentinel Storage Red Deer

Made it so simple and easy, my unit ended up being to small, I had no issues at all upgrading. Thank you so much for making this as easy as I needed it to be. Plus 4 weeks free,can't go wrong with that

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By Ashley Appel on July 10, 2024 Verified by Google Sentinel Storage Red Deer

I am a loyal and returning customer whenever I need storage sentinel is there and typically always has a unit for my needs.
They are very friendly and explain everything very thoroughly.
I will always store with sentinel and highly recommend their services.
Thank you sentinel

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