By ulaughwme on June 25, 2016 Verified by Email

Went in for an oil change. They didn't follow up as promised and you had to call 3 to 4 times to finally get a hold of someone after waiting 2 hours between calls! When we picked up the car the light was on for the engine. We called back an again..left a message. After 3 tries we finally got a hold of someone and they had us bring it back. They found a $500 repair. We had a coupon that they offered that allowed $80 off the repair and mentioned it. They said you can use it when you pay. They promise follow up and then just don't. took two days for the repair and very poor follow up. When we did come in, my husband picked it up and he didn't take the coupon. We called back that night and they said they would return the call. Didn't. Called back again and left a message. No call back. 3 days later called and they said the ticket was closed and they wouldn't honor it. Wrote a message to dealer and no surprise no response. Very very poor service and I don't trust them on the issues. I would avoid this dealership and take it elsewhere. Sales I'm not sure about, but there usually is a certain culture in a dealership.

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By ulaughwme on June 25, 2016 Verified by Email

Went in for an oil change. They didn't follow up as promised and you had to call 3 to 4 times to finally get a hold of someone after waiting 2 hours between calls! When we picked up the car the light was on for the engine. We called back an again..left a message. After 3 tries we finally got a hold of someone and they had us bring it back. They found a $500 repair. We had a coupon that they offered that allowed $80 off the repair and mentioned it. They said you can use it when you pay. They promise follow up and then just don't. took two days for the repair and very poor follow up. When we did come in, my husband picked it up and he didn't take the coupon. We called back that night and they said they would return the call. Didn't. Called back again and left a message. No call back. 3 days later called and they said the ticket was closed and they wouldn't honor it. Wrote a message to dealer and no surprise no response. Very very poor service and I don't trust them on the issues. I would avoid this dealership and take it elsewhere. Sales I'm not sure about, but there usually is a certain culture in a dealership.

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