By Cherry Pilot-whale on August 18, 2016 Verified by Guest

WOULD NOT RECOMMEND THIS ESTABLISHMENT TO ANYONE.
Massage Heights Crowfoot overcharged my credit card TWICE, and refuse to refund me!
Unprofessional Manager "Ashley," did not contact me after I went in person to speak about this.
I phoned after three days of not hearing anything from them, and asked to speak with a manager politely, and she would NOT come to the phone!
They front-staff manipulated me into thinking both over-charges were my fault, when upon further investigation because it didn't feel right, I rediscovered that they did over-charge me TWICE!!
I keep very close watch over my spending, and I have physical proof of their over-charges on my bank statements and scheduling times on my calendar.
I feel so scammed after 8 months of regular massages. A customer should always be treated with respect, but you'd think a regular would get even a bit of extra attention throughout such a major financial issue!

I am unbelievable disappointed in the front desk staff and horrible "management."
I feel sick to have lost so much money,(I am not covered) and not even get the closure of speaking to a manager about this.
I will be reporting them to my bank and anti-fraud companies for investigation.
Never returning to this poorly-run establishment again.

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By Cherry Pilot-whale on August 18, 2016 Verified by Guest

WOULD NOT RECOMMEND THIS ESTABLISHMENT TO ANYONE.
Massage Heights Crowfoot overcharged my credit card TWICE, and refuse to refund me!
Unprofessional Manager "Ashley," did not contact me after I went in person to speak about this.
I phoned after three days of not hearing anything from them, and asked to speak with a manager politely, and she would NOT come to the phone!
They front-staff manipulated me into thinking both over-charges were my fault, when upon further investigation because it didn't feel right, I rediscovered that they did over-charge me TWICE!!
I keep very close watch over my spending, and I have physical proof of their over-charges on my bank statements and scheduling times on my calendar.
I feel so scammed after 8 months of regular massages. A customer should always be treated with respect, but you'd think a regular would get even a bit of extra attention throughout such a major financial issue!

I am unbelievable disappointed in the front desk staff and horrible "management."
I feel sick to have lost so much money,(I am not covered) and not even get the closure of speaking to a manager about this.
I will be reporting them to my bank and anti-fraud companies for investigation.
Never returning to this poorly-run establishment again.

Write a Comment