By Jmg Sports on August 7, 2026 Verified by Google

Horrible service. The hostile and arrogant cleaner who goes by the name Brandon Jones tried to scam me into paying extra for deep clean that was already paid for. Called them and the manager samantha lee wasn't of much help either. Looks like an organized effort to scam customers so i reported it to the Better business bureau. Avoid this scam service at all cost.

By WIll Jovel on January 7, 2026 Verified by Google

I scheduled a service appointment on December 31st, with the technician expected to arrive on January 7th by noon. No one showed up, and I received no prior notification.
When I called at 4 PM to check on the status, I was informed that a message had supposedly been left to reschedule—but I never received any call, voicemail, or text. This lack of communication was disappointing.
They then offered to send someone in another week, extending the total wait to about two weeks from the original date. Reliable scheduling and honest communication are important to me, and this experience fell short. I recommend others consider more dependable options to avoid similar frustration.

By Glodean Mimiko on November 26, 2025 Verified by Google

I hired Sears Carpet and Air Duct Cleaning to clean my vents on March 19, 2025. Their own website says air duct cleaning should last 3–5 years, yet only 8 months later my home’s air quality was so bad that my family and I were having breathing issues.

I even brought in another company, assuming the issue had to be something more serious — because Sears had supposedly cleaned the ducts earlier this year. But the moment their tech checked the system, it was obvious something was off. When he pulled out my filter — which had been replaced less than a week ago — it was already coated in dirt and buildup. That should NOT happen unless the ducts were never properly cleaned in the first place. The vents themselves looked just as bad. I’ll be posting photos so you can see exactly what I saw.

The customer service made everything worse.
Samantha Lee, the manager, was extremely unhelpful. She refused to give me the corporate number, refused to provide the air duct manager’s contact information, and ignored my calls and emails. I’ve made multiple attempts to get this resolved and have gotten nowhere.

And just to be clear — I’m not asking for a refund. My only request is for Sears to redo the cleaning properly, the service I already paid $850 for. Nothing more.

Between the poor-quality work, the lack of accountability, and the impact on my family’s health, this has been one of the most frustrating service experiences I’ve ever had. I would strongly recommend looking elsewhere.

By Annette Rolfes on September 21, 2022 Verified by Google

ZERO STARS! Air Duct & Dryer Vent Cleaning Service was HORRIBLE. Dust and debris left all over my home, vent covers left lying on the floor and hanging from the ceiling, Price charged was double the advertised online prices, and CUSTOMER Service is NON-existent. No response to my complaint phone calls, emails, or voicemails. Attempted to reach Sears Customer Service for 3wks, and still ZERO contact from this company to resolve the issues, and their 6-month Warranty is WORTHLESS.

By Mike Heatherson on August 26, 2020 Verified by Google

Just take your business somewhere else. Let me start off with saying don't fall for their prices and services you select. I called Sears directly and made sure that I would be charged for 10 vents$130. Made an appointment on the phone and they showed up on time and called before getting there. Guy refused to do the service I wanted and I had called for originally and said we have to clean everything. I told him that I could only do 130 for 10 vents just like we agreed on the phone. He refused and he said we can go and whenever you change your mind we will come back for a fee. Gave me an estimate of 1400. I would never pay $1,400 for something that is a complete surprise. I told him no go this is not what I was told. He gave me a discount and charged me 950 for cleaning everything and on top of that they cut my AC unit located inside to put their vacuum in. Air is leaking from the cut, I opened the unit to see if the dust was gone and its still sitting there. Dishonest business practice. back to back lies. my single family house rent cost less than what their estimate was. Never again Sears Never again.