By Dale Collins on October 18, 2026 Verified by Google

Stopped into this branch to take care of some business and was helped by Giorgia and she was great. Nice, friendly, personable, and she had me in and out in no time at all. Thanks Giorgia!

By Mollie on May 30, 2026 Verified by Google

Not sure if Keisha is a real manager or not and I say that because of her unprofessional attitude. I went in today to add my son's name to an account I had open solely for his ss back pay. And also I needed to replace my debit card. When I reached the counter and explained my reasoning for my visit. I was not met with ok let me get you started or assisted. I was met with can you just come back on Monday we are severely short staffed. Ummm what? No I can't come back Monday I specifically came to handle my issues not hear your issue of being severely short staffed. That was the most poor excuse not to help me. Definitely lost a customer today and will be closing my account come Monday.

By Beck on May 11, 2026 Verified by Google

Love our bank. Offer so many services. Georgia was so wonderful at the 9250 Baymeadows Rd branch

By Lindsay Emerson on October 6, 2025 Verified by Google

Went to this location in hopes of making a deposit and getting a new debit card. Unfortunately The teller was rude and talked to me like I was dumb when I asked if a temp card they gave me until the new one is recieved in the mail can be used online. I get home with the temp card to pay rent only for it to bounce with reason it’s not an active debit card. I called Truist and they say they can’t activate it as they don’t have record of the temp card being given to me. The old lost card is still active. I love Truist but the customer service needs to step it up. It’s hard to trust an establishment that is rude but most importantly doesn’t follow through with promises.

By George Williams on January 8, 2024 Verified by Google

I set up an account with Truist last year while I was in the process of purchasing a home. Every experience has been 5 STARS except for the one today. I went to the branch on Baymeadows Road to transfer money from a prepaid debit card to my checking account and encountered the worst customer service ever. First, I was told to go outside and use the ATM for this transaction. I replied I never used the ATM to transfer money into my account before. After I explained to her step by step how the procedure was done the last several times then she says with an attitude "You want a cash advance!" Next, she asked how much I wanted to deposit. When I told her the amount, she then proceeded to ask another teller to look at her computer screen. When the other teller looks at the screen she says it doesn't matter what amount is being deposited then asks her why she even pulled that up on her computer. At this point, I see she is trying to make this transaction as difficult as possible. For what reason I do not know. Finally, after attempting the cash advance she says I exceeded my daily withdrawal limit. She then hands me my driver's license and walks away. From my past experience with Truist I know I can only make one attempt per day. She never informed me that I couldn't try again. She just rudely walked away and went back to her station. The other teller asked me if it was a prepaid debit card and before I could answer the rude teller quickly said no. I informed her that it was a prepaid debit card. I don't remember her name but she has an unforgettable birth mark on her chin.