First Federal Bank

First Federal Bank Verified by Yext

4.8

(127 Reviews)

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Listed In: Banking Associations, Mortgages Firms, ATM's Place

First Federal is a community-based mutual bank that serving customers from 26 branches and loan offices in Florida, Georgia, and beyond. Because we are a mutual bank, we are owned by our customers and not stockholders, which allows us to focus on our customers’ needs.

4.8

127 Reviews

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Sam Acord

By Sam Acord on July 21, 2026 Verified by Google

Betsy Gordon helped so much with our home buying loan process. Even when our needs for said loan could not be met because of something out of our control she did everything and went beyond what any normal person would do! She was awesome!

Bethany Innes

By Bethany Innes on July 18, 2026 Verified by Google

Betsy is extremely communicative , kind, and thorough. I felt like she had my best interest in mind during the ENTIRE process. I can't imagine a better experience

Christina Farris

By Christina Farris on April 20, 2026 Verified by Google

What made my experience truly great was how supportive and knowledgeable Betsy was from start to finish. She took the time to explain every step clearly, answered all of my questions with patience, and made what could have been a stressful process feel smooth and manageable.
Her communication was excellent. I always felt informed and never left wondering what was next. She was also incredibly responsive and made me feel like a priority, which meant a lot during such an important purchase.
Most importantly, Betsy genuinely cared about helping me find the best option for my situation, not just closing a deal. Her professionalism, attention to detail, and kindness made the entire process enjoyable. I couldn’t have asked for a better experience.

Rebeca Sanchez

By Rebeca Sanchez on March 28, 2026 Verified by Google

I had an amazing experience working with Christian Huertas, Loan Officer! Everything was smooth, fast, and stress-free from start to finish. I 100% recommend him, he also helps find great assistance programs that can make buying a home much more affordable. Truly a pleasure to work with!

ebony cross

By ebony cross on January 31, 2025 Verified by Google

I want to give the biggest thank you and kudos to Christian Huertas! He was the one that helped me obtain the best mortgage loan program and did it in a short time! He worked day and night knowing that I had a short amount of time until I had to close on a shortsale. Plus he made sure I was able to benefit from the first time home buyer programs. He was always available when I had questions and always professional. God was working for me during this whole complicated progress and I thank God he placed Christian and the staff at First Federal Bank in my path to help me purchase my first home. Thank you so much for everything.

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First Federal Bank 4.8 out of 5.0 based on 127 user reviews.

First Federal Bank
9700 Touchton Road, Jacksonville, FL
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Additional Business Details

Business Hours

M 9am-4am, Tu-F 9am-4pm, Sa-Su Closed (Extended person-to-person banking hours via Interactive Teller Machines available Mon–Fri from 7 AM – 7 PM (EST))

Listing data provided by Yext

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