By Tiffany McCall on June 17, 2026 Verified by Google

My first time cashing a check here. The lady came off somewhat rude asking me a bunch of questions as if I was giving her a fraudulent check which I wasn't. The lady called to verify the check..gave me the ok to cash the check; However, the fee was super high so I decided to go elsewhere.

I took it to my bank where I only have a savings acct bc I didnt have a checking acct with my bank they wouldn't allow me to cash it. So I went back the next day to ACE. It was a different lady she claimed the # wasn't associated w the check which wasnt true bc the previous lady verified. She claimed her manager could not cash the check. I was immediately annoyed.

She took my photo and ask me a bunch of questions as if I was doing something fraudulent which made me very uncomfortable. I understand its there job, However, I won't be returning back to ever cash a check here again bc of lack of inaccurate information.

By Brittany Fleming on April 28, 2026 Verified by Google

I went to cash a check today and Mashonda helped me at the Edgewood location. She was so sweet and patient. It took a whole to contact my check issuer and she was so patient and she even apologized and it wasn’t her fault. She is appreciated and she needs to be a supervisor or manager. She was awesome!

By Trelly Sosa on March 31, 2026 Verified by Google

Today 3/31/26 was a nightmare. I came in to cash a large tax check and was immediately placed to the side because the representative stated she was new and needed to contact her manager to verify she is doing the processes correctly. In that time she took 3 different people transactions & then passed me some information to fill out. I then let her know that I would have to return because I have to leave due to how she took. I returned and met Stephanie. She seemed very irritated and was assisting a customer. I sat for a few minutes and she asked me to come up. She was on the phone with a company putting another persons social in. I passed her my check and after it was SIGNED, FINGERPRINTED, & VERIFIED I’m passed my check and ID and told that she would only be able to give me $500 maybe & to try else where. Upset, livid, pissed!!!!!! Thanks to MAIN STREET I HAVE MY FUNDS!!!!!

By Nakeisha Lowry on February 3, 2026 Verified by Google

Kelly was very patient and detailed oriented. Great customer service

By Haley Herrmann on September 4, 2025 Verified by Google

Kelly was amazing. She got me in an out with a swiftness. Very friendly and fast!! Give her a raise!!