By Tonya Tolliver on April 24, 2025 Verified by Google

Gregory was super helpful and patient and had the biggest personality. He went above and beyond to answer all our questions and set us up with our new account.

By Olena Novodvorska on January 29, 2025 Verified by Google

I’m writing to share my recent experience with Truist, which has left me deeply disappointed and questioning the bank’s commitment to customer service.

On December 16th, 2024, I visited a Truist branch to open a business checking account. What should have been a straightforward process turned into an unnecessarily complicated ordeal. I was asked numerous detailed questions about my business, planned income, and operations, which, while unusual, I complied with. After providing all the requested documents, I was told I would receive an update the following week.

However, two weeks passed without any communication. When I followed up with the branch manager, I was told they needed more time. Another week went by, and still nothing. It felt like Truist wasn’t valuing my time or business.

A week ago, I decided to close my personal accounts with Truist after more than two years of banking with them. When I visited the branch, the same manager acted as if we had never met before, which was deeply frustrating.

This entire experience has shown a lack of organization, poor communication, and minimal regard for customer loyalty. It’s clear that customer service quality at Truist is on the decline. I will never be a client of this bank again, and I encourage others to carefully evaluate their options before choosing Truist for their banking needs.

I hope Truist takes this feedback seriously.

By Luka Banks on May 31, 2024 Verified by Google

I was coming to open an account at this branch when I noticed a white vehicle with many awful and offensive political statements on it.

I then noticed the utterly disrespectful upside-down American flags on their car. I was in the parking lot and asked an employee whose vehicle that was, and they stated it belonged to an employee. As the son of a deceased veteran, I found this to be horrific and extremely disrespectful to military families like mine. I will not open an account here.

That employee should be made to remove that stuff on company property.

By Courtney Hays on October 19, 2023 Verified by Google

Gregory was amazing! We were SO stressed out about the fraudulent charges on my card but Greg took care of everything in one sitting. He was professional and personable. Talked to us as if we were both old friends and important customers, truly an amazing guy!

By Guilber Teixeira on March 11, 2022 Verified by Google

I’m so frustrated with this bank. I’ve banked with Suntrust for over 4 years, and after having a credit score of 815 I came to them to get a business auto loan. The agent who helped me told me my loan was approved pending documentations. I brought everything they asked me for and after spending almost the entire day at the branch I was stole my loan was denied. So frustrating that it took them so much time to get this trough and wasted so much of my time after being a loyal costumer.