By Orange Cow on August 12, 2016 Verified by Guest

If you take your Mercedes in for oil change. Be prepared to pay a extra $10.00 more for oil change. The reason why because it a Mercedes. It hidden fee type deal.
In the mail I get a 24.99 early bird oil change.
My bill was 61.70.
The break down go like this
$24.99 is only for 5 quarts, my car is took 8 1/4 quarts. Extra cost $16.25. No problem
I got high milage oil extra $ 7.00 no problem
My car is a Mercedes, extra $ 10.00, BULL SHIT.
Total 61.75 lol.

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By kevinj15 on June 21, 2016 Verified by Email

Terrible experience. I went in for an oil change and ended up getting much more. I drive a 2015 Ford Fusion and one of the technicians told me every 30,000 miles it is an absolute must to change 6 speed Ford transmission fluid. My car is at 46,000 miles and he said it was clear it had been skipped. He then showed me a test he ran on the liquid that showed it was dirty. I looked at him and said so this needs to happen then right? And he said yes you need to get it done right away. I then told him to go ahead and do it. I will admit I should have been more educated on the subject before allowing it. I went home and had an odd feeling about the whole situation. I decided to look in my owners manual and right in the scheduled maintenance page it says to change the transmission fluid every 150,000 miles!!! I called LOF multiple times and no one would answer my questions or call me back. Finally 3 days later I got a hold of a manager who was completely dismissive. He claimed their service records for other vehicles showed that was correct and a random Ford dealer technician said it was correct as well. I called the dealer who I bought my car from and he told me directly that was not true and I didn't even need to think about it until 100,000 miles. He said the transmission fluid being dirty was typical and from normal use. All I wanted from LOF was the money from the transmission fluid change refunded because it was done so prematurely. I was then told it is the general manager's policy not to refund money. I would be careful with what you allow them to do when you are there.n

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By Orange Cow on August 12, 2016 Verified by Guest

If you take your Mercedes in for oil change. Be prepared to pay a extra $10.00 more for oil change. The reason why because it a Mercedes. It hidden fee type deal.
In the mail I get a 24.99 early bird oil change.
My bill was 61.70.
The break down go like this
$24.99 is only for 5 quarts, my car is took 8 1/4 quarts. Extra cost $16.25. No problem
I got high milage oil extra $ 7.00 no problem
My car is a Mercedes, extra $ 10.00, BULL SHIT.
Total 61.75 lol.

Write a Comment

By kevinj15 on June 21, 2016 Verified by Email

Terrible experience. I went in for an oil change and ended up getting much more. I drive a 2015 Ford Fusion and one of the technicians told me every 30,000 miles it is an absolute must to change 6 speed Ford transmission fluid. My car is at 46,000 miles and he said it was clear it had been skipped. He then showed me a test he ran on the liquid that showed it was dirty. I looked at him and said so this needs to happen then right? And he said yes you need to get it done right away. I then told him to go ahead and do it. I will admit I should have been more educated on the subject before allowing it. I went home and had an odd feeling about the whole situation. I decided to look in my owners manual and right in the scheduled maintenance page it says to change the transmission fluid every 150,000 miles!!! I called LOF multiple times and no one would answer my questions or call me back. Finally 3 days later I got a hold of a manager who was completely dismissive. He claimed their service records for other vehicles showed that was correct and a random Ford dealer technician said it was correct as well. I called the dealer who I bought my car from and he told me directly that was not true and I didn't even need to think about it until 100,000 miles. He said the transmission fluid being dirty was typical and from normal use. All I wanted from LOF was the money from the transmission fluid change refunded because it was done so prematurely. I was then told it is the general manager's policy not to refund money. I would be careful with what you allow them to do when you are there.n

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