By adobeshde on April 25, 2026 Verified by Google

Honestly a good experience. They were super accommodating; I needed storage super last minute and was lowkey stressed, but they made it so easy and didn’t make me feel rushed or anything.

and the girl working there?? SUCH a girls girl. like just genuinely nice, helpful, and not fake about it. you can tell she actually cares.

anyway, everything worked out way better than i expected. would use them again.

By Sora on April 18, 2026 Verified by Google

Really so nice place!
The manager named Yoaesh was very kind, explained everything well, and showed various units while explaining. Since the place was clean and trustworthy, I signed the contract.

By Ninja on April 8, 2026 Verified by Google

the rental price goes up 116$ not 67$ anymore. Sometimes when I’m one day late with payment, they will rush me through the emails.

I understand there was a long weekend in early April. However, after I made the payment and proactively emailed to them asking receipts, no one responded. That says a lot about their attitude.

By Gary Johnston on March 5, 2026 Verified by Google

I have been a customer for many years. I have always found the staff friendly and helpful, and have no complaints.
It's too bad that other businesses didn't provide the customer service I have received at Smart Stop Storage, 4548 Dufferin Street. North York.
- Gary Johnston

By Belle Avenue on March 3, 2026 Verified by Google

great customer service. The front desk guy Yogesh is really great and helpful. Waiting to see how my experience using the place goes

By darceew on February 22, 2026 Verified by Google

OMG SO MANY MICE. We came here almost a year ago from a different smart stop on Torbarrie where we were for a couple years. No issues at the other location but THIS LOCATION for the last two months has been overridden with mice feces and urine and dead mice. I have caught over 12 of them since the beginning of January. There's little poops and pees on everything! We are building storage in our garage to get out of here ASAP. We informed management and the best they can do for us is move us to another storage unit since mice infestation is not covered by insurance and they cant gaurantee no mice in the other one. So so gross and half our baby stuff now has to be sanitized or thrown out. We only keep non edible storage items obviously which were the same items from the Torbarrie location. We are at a significant loss and we have a new baby and work and cannot do anything about this until our storage is built and we get out of there.

Do not put important or valuables at this location who don't want to be infested with mice.

By Djonibek Olimov on February 22, 2026 Verified by Google

Great storage location! The team is very welcoming and helpful every time I visit. Murad is especially professional, friendly, and easy to deal with — he made the whole process smooth and stress-free. The facility is clean, organized, and feels secure. Highly recommend this place if you’re looking for reliable storage.

By Azeez A Buhaadeen on December 1, 2025 Verified by Google

“Five stars all the way! The customer service at SmartStop Self Storage is outstanding — friendly, patient, and truly caring. They explained everything clearly and made the whole process quick and easy. The facility is spotless and feels very secure. I’m very happy with my experience and definitely recommend them to everyone!

By Chiereza May David on November 1, 2025 Verified by Google

We decided to transfer from a small storage to a bigger one and Yogesh is very accommodating and helpful on the process. We really had a great experience and we’ll surely recommend the SmartShop Storage Dufferin location.

By Ozgur Akgun on October 1, 2025 Verified by Google

When I arrived, Murad, one of the employees, took great care of us. I'd like to thank him and the smartStop self-storage team very much.

By Nestor Tura on September 19, 2025 Verified by Google

Yogesh, the store manager, helps all about the wayfinding. Explain everything clearly. Very gentlemanly guy to do business with. This storage is highly recommended.

By Rosemarie Suazo on September 2, 2025 Verified by Google

Bahar was a very kind and helpful associate. The storage was clean and easily accessible with fair monthly rates. Great customer service and great product 👍🏻

By Feti Berti on August 8, 2025 Verified by Google

Great place to rent. Very clean building. Good rates. Bahar and Yogesh, both were very helpful. They both are very helpful and passionate about their work and help me to find a good unit and I am feeling relaxed knowing that my stuff is stored at secured place. Again thank you Bahar and Yogesh.

By Purple Penguin People Eater on July 26, 2025 Verified by Google

Mice and unhelpful staff. Cheaper places that actually care about their people as more than just a quick income. They lock the only bathroom when the office is not open, closest option is a bar nearby, good luck. 1/10 would not recommend.

By Mika Felix on June 28, 2025 Verified by Google

I want to take this opportunity to thank Yogesh for giving me back my full refund after a short time learning that I won't need to use the storage for a month. He was very kind and professional with me. Five stars are not enough but, thank you.
Just a reminder for people who will need there money to be refunded for any reason, the refund can be fully given back to you with in the 24 hours of booking.

By Nicholas Harrilal on May 30, 2025 Verified by Google

Great place! Jim from the call centre absolutely amazing!! Talked to me super nice gave me all the details of what I needed to know and he also explains information briefly to you in a quick and simple way for you to understand it. Loved the way he booked me in for a storage unit I will highly recommend speaking to him great guy!!

By ervin lou libon on April 26, 2025 Verified by Google

I had a great experience here! The customer service is truly the best — Yogesh was friendly, helpful, and made the whole process easy and stress-free. The facility itself is super clean, well-maintained, and secure, which gave me a lot of peace of mind. I highly recommend this place if you’re looking for a storage unit!

By Dawn Ng on March 18, 2025 Verified by Google

I rented a unit in Oct 2024 and I received a letter recently telling me that my promotional rate will end in March 2025. My rate will be adjusted effective immediately for my next forth coming deduction. I was shocked to find out that the rate will increased by $111.87. That is a substantial increment! I understand that rental increase yearly but was shocked that it is by over $100+ every 6 months as experienced by other users? Which means I should expect my rental rate to jump by another $100+ again in 6 months to come?

By power moving on March 14, 2025 Verified by Google

We’ve been using their services for over 7 years, but they keep raising the rent by a lot every month. It feels like they don’t care if you’re a long-term customer or not. This kind of attitude is making customers leave. It’s very unprofessional

By Dmitry I on March 4, 2025 Verified by Google

THANK YOU MISS BAHAR I BEEN HERE FOR 8 YEARS AND SHE BEEN VERY HELPFUL EACH TIME I RECCOMMENT THIS PLEASE TO EVERYONE THAT NEEDS A STORAGE ITS A SAFE AND CLEAN FACILITY .

By Derek Lambie on February 27, 2025 Verified by Google

Bahar’s professional and courteous service is consistently outstanding.

I highly recommend the Dufferin location and its staff for one’s storage needs.

Derek L.

By Sarah T on February 14, 2025 Verified by Google

Just rented from here. Bahar was most helpful when we stopped by to take a look at the units. Walked us through the steps and the building floors. We ended up taking a unit. The facility was very clean and well lit.

By Ian Sikorsky on February 5, 2025 Verified by Google

Bahar was an excellent person i meet at smart starr self storage. She rent me the unit for on line price. I am very pleased and I will bring 2 more of my friends. Excellent service

By Ramil Manalo on January 24, 2025 Verified by Google

thank you miss bahar for your good customer service, I recommend this place very friendly people and clean facility

By Paulo Alves on January 21, 2025 Verified by Google

Bahar was very friendly ,polite and very respectful with her service and rent me a storege really fast, thank you miss bahar