By Marisa Vrooman on May 12, 2026 Verified by Google

This store is the best - if you are lucky enough to get José to help you - consider it a gift! He's so incredibly helpful and kind and his attention to detail and care is top notch. Best Container Store I've ever interacted with!

By Nancy C on January 17, 2026 Verified by Google

Horrible customer service... I ordered some shoe boxes (not cheap) on the last day of the sale in early January. On line said reston store had them and I could pick them up that day. The only notice from the store was a text stating they would let me know when the order is available for pickup. Weeks have gone by and I'm still waiting for my order... I inquired, on line, about my order and the container store Customer Service wrote back stating I needed to contact the store... really?

By Tim Flanagan on March 9, 2024 Verified by Google

How does something that you don't think about twice become indispensable when you are moving into a new house? I never really thought about my closet. Not nearly as important as my garage and built in storage needs for that...that's just common sense...so when we bought our last house in Herndon and the real estate agent waxed eloquently about how special the Elfa closets in the MBR were I just zoned out and thought about all the things that I needed to store in my garage, and about the need to get that really cool epoxy finish with the color flakes thrown in for the garage floor, you know the important stuff that guys thought about before we became focused on the Roman Empire ... something happened in the last ten years to me though...I can't explain it...but I came to appreciate how awesome that Elfa stuff is...no need for bulky furniture in the bedroom, I had these cool metal drawers, with built in shelves, and places to hang all my clothes...and then of course just as I realized how much I loved my closet, and after telling my wife how much better my closet was organized than hers(not advisable to do that), I was told that if I wanted to keep my job I had to move to Texas...so of course after looking at numerous houses we finally found purchased a new build with existing shelves in the MBR, but honestly not even in the same league as my closets in Virginia...what I quickly discovered by looking on line was that Elfa is not cheap, but at this point, I didn't want to live without it...luckily there was a 30% off sale that made the purchase more palatable...and more importantly Liz at the Reston Container Store was able to take my measurements and pictures of my new closet, look at the pictures of my old closet, and within an hour of us walking in for appointment with her, give us a diagram and parts list of what we needed to purchase to make us happy in Texas...Of course nothing is easy, but Liz checked with the Plano Container store and Beth, their Operations Manager had everything ready for my pick up when I arrived in Texas...in the store and loaded into my vehicle within 20 minutes...More importantly, because I did the installation myself (it really isn't that hard-okay maybe a little) when I thought I wanted to rearrange things a bit, Liz was able to send me a new configuration within an hour when I described over the phone what I was thinking....and Beth managed to calm me down when I showed up to the Plano store to exchange the drawers because I thought they gave me the wrong size...of course they didn't, they're pros at this...the videos online are helpful when you are doing the installation, but it wasn't till Beth showed me how things fit together that the lightbulb above my head finally went on...and she didn't even call me stupid, which I appreciated...because honestly, I can't figure out how I screwed that up....
Probably a long post to say that I love the product, and the service and attention that I got from Liz in Reston, and Beth in Plano was top-notch...

Before and after photos attached....

By John Smith III on March 18, 2023 Verified by Google

The Container Store for the win, YES! Had a few minutes between a kids birthday party and stopped by the Container Store. They have “everything” that you can think of for your home, office, door room, etc. The staff was friendly, professional and helpful for me the entire time I was in the store. Two employees in particular were just absolutely fabulous, Linda and Dominic were so helpful. Both got me in/out of the store so quickly. If there is anything you need, check out the container store near you. Thanks!

By Nathan Hunt on November 15, 2018 Verified by Google

They have great things but everything is very expensive. They do have a lot of variety of items. They also have closet system as well with full installation. Over all you can find some good items there.