By Rodney on October 13, 2026 Verified by Google

My friend and I came to this Apple Store (October 7th) to do a return after wiping the iPhone I was returning and giving it to Kyle he told me that since I paid cash and it's over $700 they'll mail a check I asked if there was a way I could get half of it in cash and the rest of it on check he asked Lindsay and she said there was no way that could happen. I asked Kyle how long it would take the check to get mailed back to me, and he told my friend and I that it would take 14 days.

I called Apple today (October 13th) I called the store and they told me that for mailed checks it takes up to 10 business days for it to be issued then up to 30 days for the check to be mailed to me. I asked if there was any way to expedite the process the lady at the store transferred me to Apple Care. Speaking to Apple Care they told me that I have to talk to the store that I returned it to. I got transferred back to the store to be told it was out of our hands.

Apple needs to do better with their cash refunds... Because they want their money up front when we purchase items. So when we do a return we should be getting our money up front.

By Alex K on October 1, 2026 Verified by Google

I made an appointment and arrived on time with an uncommon issue I was having with my iphone.
First, a shout out to Apple Store rep Jackson. His patience, understanding, and knowledge made for a positive experience. He gets 5-stars. Give that man a raise and a promotion.
Only reason I dropped a star with my review is because I was put in the wrong waiting area and waited for 20 minutes before it was discovered. I noticed some others reporting this in their reviews - Apple, you might want to work on better training for staff in this area. But overall a positive experience.

By Jim I. on June 23, 2026 Verified by Google

After being greeted by staff, initially laying out our concern, we were told that we needed to wait over at "that table". We waited 4-5 minutes and another staff member said that our concern could be addressed by "the other table over there". Another 4-5 minute wait and we were directed to the big room to the north and someone could help us there. After another 4-5 minutes and for the 3rd time laying out our concern we were told that we would need to set an appointment for over 3 hours later or another date. We also were given the option to go to another store over an hour away or schedule an appointment with them. We asked if they could internally set the appointment, and were greeted with a No. We started to engage with this appointment process while still in the store using the WIFI and ran into a problem that I needed assistance on as the process was unclear once I had begun. I sought out a staff member to ask what choice do I select and I was instructed to get in that line and someone would help me. Waiting in line for a half of an hour I was greeted by Jackson, who when asked how he could help said "oh, that only will take a second to accomplish and sat us down and we were out in 5minutes or so for a non-complex concern. The 99% of the staff we dealt with was not helpful and not customer focused. They were just pressing the cattle through the chute without regard to customer service. Jackson was the 1% that was outstanding and actually took customer service seriously. Thank you Jackson!

By Adam J Hamersky on January 28, 2026 Verified by Google

Apple at the Cherry Creek Mall delivered an experience that genuinely exceeded my expectations and absolutely deserves a five-star review. I brought my iPhone 13 Pro Max in at 10:00 AM for a scheduled battery replacement after seeing that my battery health had dropped to 79% maximum capacity. I expected a routine service appointment, but what I received was exceptional customer service, professionalism, and accountability from start to finish.

From the moment I checked in, everything was smooth, organized, and efficient. Even though the store was busy, the team handled the flow extremely well. I never felt rushed or overlooked, and communication was clear every step of the way. It was obvious that this location runs like a well-oiled machine.

Andrew was the biggest help throughout the entire process and truly stood out. He was calm, knowledgeable, and incredibly professional while walking me through the battery replacement and setting expectations clearly. He took the time to explain everything in a way that was easy to understand and made sure I felt comfortable before moving forward. His confidence and transparency immediately put me at ease.

Hennessy and Steve were also amazing and played a big role in making this such a positive experience. Both were friendly, attentive, and genuinely helpful. You could tell they cared about doing things the right way and making sure customers left satisfied. The teamwork between Andrew, Hennessy, and Steve was seamless, and it showed in how efficiently everything was handled.

During the service, my phone screen unfortunately broke. Situations like that can easily turn stressful, but this is where Apple truly proved why their customer service reputation exists for a reason. Andrew immediately took ownership of the situation, explained exactly what happened with complete transparency, and reassured me that the screen would be replaced at no cost to me. No excuses, no pushback, no fine print—just accountability and action.

The screen replacement was handled quickly and professionally, and I walked out with my phone performing better thanks to the new battery and looking brand new with a free screen replacement. That level of integrity and customer-first service is rare and incredibly appreciated.

What impressed me most was how relaxed, confident, and respectful the entire team was throughout the process. Andrew, Hennessy, and Steve made it clear that my experience mattered and that Apple stands behind their work.

Overall, Apple at the Cherry Creek Mall delivered top-tier service. Efficient scheduling, excellent communication, and outstanding support even when things didn’t go perfectly. This team turned what could have been a frustrating situation into a genuinely positive experience. Five stars without hesitation.

By Katie Brandl on January 10, 2026 Verified by Google

The Apple Store is more than just a place to shop — it feels like a beautifully designed experience. The space is stunning, with a modern aesthetic that somehow brings the outdoors inside. Between the natural light, clean lines, and incredible views of the city and surrounding mountains, it’s a place you actually enjoy spending time in.

What truly stands out is the team. Everyone is friendly, welcoming, and the store is always well staffed, so you never feel rushed or overlooked. A special thank-you to Wos, who went above and beyond helping me understand international phone options as I prepare to move from the US to the EU. His patience, clarity, and care made a complicated process feel effortless.

Their in-store pickup is also excellent — reliable, quick, and seamless with great communication throughout.

If you’re looking for a smooth, stress-free experience in a beautiful space with a team that genuinely wants to help, this store is absolutely worth checking out.