By Lucia Hurtado on September 29, 2026 Verified by Google

Sage gave the best customer service that I’ve ever received from a cell provider, He spent an hour helping us and was very kind, patient and considerate. We were having a really hard time resolving the issue with my phone and he stayed with us step by step until it was resolved.

By Yılmaz Koksal on August 27, 2026 Verified by Google

Avoid this store at all costs! Absolutely terrible customer service and complete incompetence.

My wife and I visited this store regarding an issue with my daughter's smartwatch. Since English is not our primary language, we tried to communicate using translation tools on our phone. Instead of helping us, the store employees treated us with extreme disrespect, arrogance, and a mockingly hostile attitude. On top of that, the staff is completely untrained—no matter what you ask, their only response is "I don't know," and they are entirely incapable of resolving basic issues.

To make matters worse, they charged our card $43 and an unexplained $129. Even though our monthly bill (over $300) is set to Auto-Pay, they could not explain what the $129 charge was for. First they claimed they didn't know, then they brushed it off as a bill payment.

We are so disgusted by this treatment that we are paying off all our remaining balances—including our phones, watches, and home internet on device payment plans—and cancelling everything to switch to another service provider immediately. Save yourself the stress, money, and disrespectful treatment: DO NOT visit this store!

By Dustin Avery on August 5, 2026 Verified by Google

DO NOT WASTE YOUR TIME HERE!!!!!!!!!!! If I could rate nothing, that's what these employees deserve. Walked in with money for a down payment. Explained my phone situation. I owned my phone. 1tb iphone 14 pro that quit charging. Snoopy and I believe Jonathan not only assisted with the new purchases, they also got my old phone powered back up, one in the pic. My boss pays the bill as it's a company phone and personal use phone. Less than a two minute conversation and was completely dismissed. Absolutely no customer service. Truly a trash experience. Went over to T-mobile just across the parking lot. Picked up a new galaxy s26+ along with a galaxy 8 watch. DO NOT GO TO THIS BRANCH IF YOU NEED HELP!

By Edna Lasters on June 24, 2026 Verified by Google

🛑 DO NOT GO HERE — Dishonest, Patronizing, and Completely Unprofessional

If I could give this store zero stars, I would. I have never been treated so much like garbage by retail employees in my life.
The nightmare started with a rep named **Kelly** (or a similar name) who flat-out lied to my face about my monthly payments, explicitly promising me my bill would be **$190**.
Then, enter **John**. My actual bill came out to a massive **$345**. John spent the entire time acting like he was doing me a saintly favor, claiming he was applying "$200 in credits" to drop the bill down to **$229**. Do the math: $345 minus $200 is $145, not $229! Where exactly did those "credits" go? The math doesn't even make sense, and it was still way higher than what Kelly promised.
While tricking us with these imaginary credits, John kept throwing around a deeply insincere, fake act about how much he "cares about us as customers." When I questioned the numbers, his "caring" attitude vanished. He became incredibly patronizing and gave me a condescending lecture about how I needed to sign up for autopay.
To top it all off, John then confidently claimed that everything was finally "fixed" and that my future monthly payments would be the original **$190**. When I naturally protected myself and said, *"We will see,"* he completely lost his temper. He actually tried to argue with me and got visibly upset just because I wouldn't blindly take his word for it.
I don't need an attitude or a lecture from a sales rep who gets mad when a customer catches them using fake math. Avoid this store, and stay far away from Kelly and John. Absolute joke. Also why is my phone still running on 4G?!

By عبدل حسيب محمد on June 20, 2026 Verified by Google

After a long day dealing with a iPhone that won’t turn on. I went to a different location and they said they couldn’t do anything to help since I couldn’t verify my account. I came to this location and the real Tall guy and Jesus took there time to figured out the next steps and explained everything to me professionally. No rush or anything just straight professional and the rode it out until they got the job. Thanks guys so much for the help
Even when it came to filling a claim the whole crew was helpful even with directions to ubreakifix I wished I asked for theirs names
Thank you guys and thank you Verizon for having a crew that’s willing to do what they can to help.