By Brendan on October 18, 2026 Verified by Google

Scheduled a Genius (ironic) Bar appointment a week in advance to get the battery replaced on my phone. Arrived an hour and a half early just to drop off the phone with the assumption that it would get worked on during my scheduled appointment. After sitting for 30 minutes I was then informed that their repair team was booked up for the rest of the day due to a large number of walk-ins. What is the point of a booking a reservation? This was the final straw for me and I will be switching to Android.

By Joan T on August 6, 2026 Verified by Google

I’m giving this location 2 stars, and the only reason it isn’t lower is because Isaiah, Eric, and Marie/Rosie were kind, professional, and did their best to help.

What was supposed to be a 1–1.5 hour appointment turned into a 6–7 hour visit. I came in after dealing with two weeks of excessive battery drain and multiple calls with Apple Support that led nowhere. Instead of receiving a resolution, I was repeatedly given suggestions like reducing notifications and limiting my iPhone usage. As someone who pays for AppleCare, I didn't feel that was an appropriate solution.

In the end, I did receive a replacement phone the same resolution I had suggested from the beginning. While I appreciate that the issue was ultimately resolved, it should not have taken an entire day to get there.

I understand that not every issue is the fault of the store, but I do believe the store could have handled the situation better. Waiting 6–7 hours without clear communication or management stepping in to provide updates or explore a quicker resolution was frustrating. I ended up losing my entire Wednesday waiting. During that time, there were even unrelated disturbances outside the store that made the long wait even more unpleasant.

I appreciate the employees who treated me with kindness throughout the process. My disappointment is with how the situation was managed, not with the individuals who genuinely tried to help. I simply expected better communication, better time management, and a more efficient experience especially as an AppleCare customer.

By Gabrielle on May 29, 2026 Verified by Google

I am writing to formally report a very uncomfortable and concerning experience I had at the Apple Store in Lincoln Park, Chicago.

I visited the store to add a line to my existing account. I am the sole account owner, and there are no authorized users on the account besides myself.

From the beginning of the interaction, the employee assisting me, Arianna, was unusually short, dismissive, and unwelcoming. I have been inside Apple Stores many times before and have never experienced customer service that made me feel this uncomfortable.

Upon greeting me, she immediately asked for a utility bill. I explained that I did not have one with me, but I did have my passport and government-issued ID proving I was the account owner. She then walked away to speak with a manager, which I understood and had no issue with.

After returning, she had me scan a QR code and grant Apple access to my account information. She then stated she was going to “push an order through just to see if she could get into the account.”

What concerned me was that she proceeded to create an order for a random device configuration — specifically a blue 256GB iPhone Pro Max — despite the fact that I never requested that model or configuration. She took the order nearly all the way through the process, including what appeared to be a credit check, before deleting the order entirely.

Afterward, she asked me what I actually wanted to purchase.

I asked her directly whether she had just run a credit check on my account, and she confirmed that she had. When I asked why that was necessary instead of simply processing the order I originally came in for, she explained that she “needed to gain access to the account” and “see if it would work.”

I told her the process made me uncomfortable and seemed strange. Her response was dismissive and unprofessional. When I questioned why I would come into the store if I didn’t intend to buy something, she responded, “Just do it then.”

At that point I was honestly shocked by the tone and behavior throughout the interaction. I am not a confrontational person, and I came into the store friendly and respectful. The entire experience felt unnecessarily difficult and hostile for no clear reason.

I want this complaint documented because this interaction did not reflect the level of professionalism, communication, or customer care I normally associate with Apple. At minimum, I believe there should be a review of how this situation was handled, especially regarding the credit inquiry process and the way customers are spoken to during account verification and purchases.

By Brandon on May 17, 2026 Verified by Facebook

Excellent service and friendly team members. It would have been a 4 or 5. However, I am dropping this score by 3 whole points due to a red-line item. They do not have a restroom for guests. The suggestion for a customer waiting an hour for service or shopping for a new device to go across the street to Dick's Sporting Goods to use their bathroom. That is NOT the premium experience I would expect from Apple. If this was a mall which had available public restrooms, that would be one thing. But this is a standalone location. It needs facilities for it's guests.

By karina k on January 4, 2026 Verified by Google

It’s a beautiful store and right on Halstead as well as close to the AMC theater and lots of stores such as the love sack. It’s a safe neighborhood and the number eight bus runs right up and down Halstead north and south. The store is minimalist and modern like all the other Apple stores. Street parking or Apple has a parking space you can use. The salesperson we encountered was not really warm and welcoming. She was more like what do you want and pretty dry.