By Nick Jacobson on July 7, 2026 Verified by Google

Robert gave us such great help as we needed our phones under a tight time frame. He went above and beyond to help us get the right phones we needed, and then gave us a great plan thereafter. Shout out to Carlos as well who gave some good tips as we brainstormed about the best plans to fit our needs.

By Kent Cobb on July 2, 2026 Verified by Google

We were on vacation in Chicago when I lost my phone. I was imagining the worst. Losing the contact information for my friends in Chicago, losing my Metro pass, losing my text messages, LOSING MY TICKETS TO SEE MY BELOVED ST. LOUIS CARDINALS HUMILIATE THE CUBS AT WRIGLEY FIELD!!!!!!!

We went to the Verizon store in Hyde Park, and explained the problem to Robert. I couldn't believe how much he did to set things right. He delivered a replacement phone (virtually identical to the old one), he recovered my contacts and text messages, and he restored all my apps. EVEN THE CARDINALS TICKETS!!!!!! And if that's not enough, he went out of his way to minimize my out of pocket costs.

I've been a Verizon customer for 20 years. Robert reminded me why I've stuck around all these years. He is the best.

By Irene Benson on June 19, 2026 Verified by Google

Luis, was outstanding. He was pleasant, professional and polite. He took the time to answer my questions regarding my new phone. He made sure that I understood everything that we talked about. I was very pleased with my encounters with both Robert/ Luis. Robert Tanner was the one that I met with when I initially purchased my new phone. He also took the time to explain all the features of my new phone. He too was pleasant, professional and polite. Both of these young men are awesome !!

By Jasmine Caldwell on February 26, 2026 Verified by Google

From the time we walked in Luis G was awesome. So was the other gentlemen. He was so kind and helpful. I was able to get everything accomplished. This store has great customer service. And I got to meet the new GM! Who is also awesome. Overall great experience.

By Theresa Marie Olison on February 15, 2026 Verified by Google

Easily the best experience in a telecom store I have EVER had. I’ve done several changes and adjustments and line additions all at once over the past month, and I am greeted with great customer service in store over the phone EVERY time. I can honestly say that no other retail encounter has been this consistent! And I must acknowledge Carlos. This man takes care of my family like we are the only customer. He remembers what he did the last time, checks on progress, engages the Verizon help line FOR us, however long it takes. Carlos is that guy, and we are so grateful to have such an accessible location with high quality experience. Verizon offers the very best cell service (and now, internet) to me, and to not have to go down town or Lincoln Park to get decent service is amazing. ONE TIME FOR THE SOUTH SIDE, AND FOR CARLOS!